Intermittent Connectivity issue on Dell Inspiron 3521 - 64 bit - Windows 8

Networking, Internet, Wireless

Networking, Internet, Wireless
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Intermittent Connectivity issue on Dell Inspiron 3521 - 64 bit - Windows 8

  • Hi, i have the same laptop model "inspiron 15 3521". wifi used to work in a specific room, now it says "limited connectivity" i have tried all methods mentioned above to no avail :(

    Windows 8 64bit

    i have the latest drivers installed form Dell

  • odata,

     

    What virus program and firewall do you have installed?

     

    Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • i had norton (removed it)m then tried AVG (removed it), same results, default win 8 firewall is enabled at the moment

  • Host Name:                 USAMAAHMAD

    OS Name:                   Microsoft Windows 8 Pro with Media Center

    OS Version:                6.2.9200 N/A Build 9200

    OS Manufacturer:           Microsoft Corporation

    OS Configuration:          Standalone Workstation

    OS Build Type:             Multiprocessor Free

    Registered Owner:          

    Registered Organization:  

    Product ID:                

    Original Install Date:     1/21/2013, 3:46:54 AM

    System Boot Time:          2/2/2013, 12:14:12 PM

    System Manufacturer:       Dell Inc.

    System Model:              Inspiron 3521

    System Type:               x64-based PC

    Processor(s):              1 Processor(s) Installed.

                              [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~1400 Mhz

    BIOS Version:              Dell Inc. A02, 9/26/2012

    Windows Directory:         C:\Windows

    System Directory:          C:\Windows\system32

    Boot Device:               \Device\HarddiskVolume1

    System Locale:             en-us;English (United States)

    Input Locale:              en-us;English (United States)

    Time Zone:                 (UTC+05:00) Islamabad, Karachi

    Total Physical Memory:     8,067 MB

    Available Physical Memory: 5,540 MB

    Virtual Memory: Max Size:  16,259 MB

    Virtual Memory: Available: 12,858 MB

    Virtual Memory: In Use:    3,401 MB

    Page File Location(s):     C:\pagefile.sys

    Domain:                    WORKGROUP

    Logon Server:              \\USAMAAHMAD

    Hotfix(s):                 N/A

    Network Card(s):           3 NIC(s) Installed.

                              [01]: Realtek PCIe FE Family Controller

                                    Connection Name: Ethernet

                                    Status:          Media disconnected

                              [02]: Dell Wireless 1703 802.11b/g/n (2.4GHz)

                                    Connection Name: Wi-Fi

                                    DHCP Enabled:    Yes

                                    DHCP Server:     192.168.1.1

                                    IP address(es)

                                    [01]: 192.168.1.4

                                    [02]: fe80::d54:38c9:4466:b5eb

                              [03]: Bluetooth Device (Personal Area Network)

                                    Connection Name: Bluetooth Network Connection

                                    Status:          Media disconnected

    Hyper-V Requirements:      VM Monitor Mode Extensions: Yes

                              Virtualization Enabled In Firmware: Yes

                              Second Level Address Translation: Yes

                              Data Execution Prevention Available: Yes

  • i would also like to point out that i have very few options in my wireless card settings i know for a fact that my limited connectivity problem ionly occurs on my mentioned dell as i have tested both an ipad and another windows 8 64bit dell in the afformentioned room

  • odata,

     

    I see you have a valid ip address.

     

    Did this system come with Windows 8?

     

    Can you connect in the same room as the router? What happens when you go further away?

     

    You can try these tweaks...

     

    Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

    Try these tweaks....

    Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

     

    Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

     

     

    Rick

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • i have already tried the above mentioned tweaks.

    Yes the wifi works in the same room as the router, but if i move to the room next to it, the signal strength drops dramatically, the room i need it to work in (my bedroom) gives me varying results i.e 3 bars (limited connectivity) to not even detecting the network,

    in any case i cant use the internet in my room, yet my ipad and old laptop work/ in the same room

    , No, this system did not come with windows 8, it originally had LINUX  ubuntu 12.04 installed, i formatted the drive and installed windows 7, but the drivers i downloaded from dell did not work, wifi driver failed to install ,  graphics driver failed as well , but then i instaled windows 8 and everything worked smoothly for about 10 days, then this happened

  • odata,

     

    Did your connection work with LINUX?

     

    I was thinking that maybe the antenna wire(s) may have come loose. If you're under warranty, contact Dell Tech Support.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Connection worked with both linux and windows 8 (initially), now i have to be fairly close to my router for it to work

  • odata,

     

    Sounds like the antenna wire(s) came loose. That is the reason you have to be close to the router.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Is that something that is easily repairable by a qualified professional ? because my warranty is local (Pakistan)

  • odata,

     

    Read page 31 in the Dell Inspiron 3521 owners manual. I suggested that if you're under warranty to have Dell Tech Support handles this because of removing the leyboard and palm rest to access the wireless card.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Lets say (for arguments sake) that i have no warranty coverage, what would you suggest then ?

  • odata,

     

    If you're handy with a screwdriver, then you can try it yourself, with the right tools or find a local technician to do it.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • okay then, i will claim my warranty. hopefully its a simple fix. Now suppose it isn't just a simple wire problem. is a replacement possible ?