Dell Vostro 3360 is having issue for wifi connection, please help to fix it? wifi connected but cannot connect internet

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Dell Vostro 3360 is having issue for wifi connection, please help to fix it? wifi connected but cannot connect internet

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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mathavan>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Mathavan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 82-06-E6-9E-24-11
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : E0-06-E6-9E-24-12
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : E0-06-E6-9E-24-11
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8161/8165 PCI-E Gigabit Etherne
t Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 5C-F9-DD-41-76-16
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::91f1:bbc2:bada:9fa4%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, October 16, 2012 4:35:03 AM
Lease Expires . . . . . . . . . . : Tuesday, October 16, 2012 6:05:24 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 240974301
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-9D-06-C6-5C-F9-DD-41-76-16

DNS Servers . . . . . . . . . . . : 208.67.222.222
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:14bd:1db9:8a0b:e246(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::14bd:1db9:8a0b:e246%19(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{17D4327B-FC39-4ADE-904B-31A9A5BE4CAD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CA9BA5A7-3078-4BAF-821A-5DA23BC619A1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B5C8DF54-08FE-4B12-9977-AC410AE2FD89}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Mathavan>
All Replies
  • mathavan95,

     

    Start, control panel, network and shaing center, manage wireless connections.

     

    Right click on your wireless connection, left click properties.

     

    Look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Have your settings match mine.

     

    Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

    Try these tweaks....

    Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

    Click on advanced. Look and see if this adapter has antenna diversity. Some adapters have it and some don't. If your adapter has antenna diversity, try changing it from Auot to Aux.(If it has antenna diversity, can you please let me know so I can put this in my notes. Thanks)

     

    Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Just to chime in. We just received a batch of 2 Vostro 3360's today for employees and neither machine can connect to Wifi reliably. The first time I connected it worked ok, but after a reboot it will not connect again. It seems to be a driver issue indefinitely because both machines are behaving identically.

    I work in IT for the company so I run into advanced networking issues all the time, but this one is definitely faulty drivers or hardware. Curious if Dell knows this is happening in some of their Vostro class machines.

  • Technorati,

     

    Virus program you're using?

     

    What wireless adapter is installed?

     

    You use Dell Control Vault to connect? Do you really need this program to connect?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Rick!

    Thanks for the response :)

    Thses laptops are straight out of the box running Windows 7 Pro 64bit SP1. The anti-virus that comes preloaded is Trend Micro Titanium Internet Security, but I uninstall this immediately on each system as we prefer Microsoft Security Essentials.

    I connect to wifi using Windows built-in network tool, and have not been able to locate an install of Dell Control Vault to begin with.

    The hardline adapter is an Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller and is working just fine. The Wifi adapter is named Dell Wireless 1901 802.11a/b/g/n (2.4GHz and 5GHz).

    The wifi adapter is installed fine, checks out in Windows and in the Dell PC Checkup app as well. Wifi networks are seen on broadcast but cannot be connected to. If fails almost instantly, and on the DHCP side of our network, a lease is seen taken by the systems, but no connectivity is the result.

    Drivers have been uninstalled and reinstalled from both Dell's site, and an older version of the driver still results in the same thing. Every once in a while the adapter will connect and get IP, which is really weird because it throws a wrench in the gears of testing. Most of the time though, no connection is achieved.

    We received 2 Dell Vostro 3460's on Friday last week and both have the same issue. Today I recieved a thinner Dell Vostro 3360 and the same issue exists on that as well. Every other device on our network connects great minus these new systems. Feels like a bad batch to me.

    We have Android phones, iPhones, iPads, Dells, MacBook Pros, Sony VAIOs, printers, VOIP phones and all that jazz on your network, all connected just fine.

    Thanks for any input on this. We are pretty stumped on what could be causing it besides bad adapters or bad drivers.

    Thanks again!

    /Tyler

    Technorati Media

  • Tyler,

     

    In device manager, network adapters, Dell Wireless 1901 802.11a/b/g/n, advanced, look and see if this adapter has Antenna Diversity. If it does, try changing it from Auto to Aux.(I don't have notes for this adapter) 

     

    Are any of your routers Belkins? I have seen issues wit Belkin routers having issues with WPA-PSK(TKIP) Security(Personal) and WPA-AES. Had the issue that the Belking could not find the correct security and connecting a print server adapter failed. The print adapter would connect with WEP and no security but not WPA.

     

    I usually recommend using these tweaks, not sure if you can do them all.

    Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

    Try these tweaks....

    Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

    Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks so much for the info Rick. You've been very helpful and prompt!

    All three of these machines are running the Dell Wireless 1901 802.11 a/b/g/n adapters by Atheros Communications Inc. running on Atheros drivers 10.0.0.48. Under the Advanced tab in the device properties the following categories are modifiable:

    802.11b Preamble (Set to Long and Short)

    802.11n Bandwidth (Set to 20MHz Only)

    AdHoc 11n (Set to Disable)

    Dynamic MIMO Power Save (Set to Disable)

    Network Address (Set to Not Present)

    Receive Buffers (Set to 256)

    Scan Valid Interval (Set to 60)

    Transmit Buffers (Set to 512)

    All adapters are set in the Power Settings to "Not be shut off when not in use" setting and Maximum Performance.

    We are using Cisco Aironet Draft N Enterprise Class wifi antennae for our network broadcast using WEP for security. Both Cisco networks are going back to a Juniper SRX 100 firewall to the web.

    We are assessing things on our network right now as well, but our DHCP pool is huge and these new systems are the only thing I've ever seen not connect to our network.

    Interesting stuff :)

    Rick you have been awesome for the help. Thanks again!

    /Tyler

  • Tyler,

     

    I have this setting for a different adapter...

    Go to start > device manager > advanced > bandwidth capability > change to 20/40mhz

     

    I hope you didn't run out of IP addresses.

     

    You're not using Mac Address filtering, are you?

     

    Does your routers use WPS? Some adapters do not like WPS and may need to be turned off

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Testing now by changing adapters to 20/40Mhz Auto. Doesn't seem to make a difference at the moment.

    Mac Address filtering is not on.

    None of our equipment is WPS compatible due to it being Enterprise level equipment vs. home equipment. No buttons to press for WPS.

    We have a large amount of open IPs for lease in our subnet, I enlarged the pool on Friday and we are only using 1/3 of the available address space.

    This issue is so weird because there is no consistency in testing. I deactivate and reactivate the adapters on all three systems and eventually they connect and hold connection about 1/10 tries. Otherwise they report a "Windows was unable to connect to SSIDname".

    So weird. I am going to take one of the machines to a public Wifi area and test on some different networks.

    /Tyler

  • Tyler,

     

    Let Windows manage your connection? How to start Wireless Zero Configuration using Vista/Windows 7/Windows 8

     

    I work for a comany where I'm a restricted user.  They have a network, Intranet and they has different subnets. Thinking of trying a static ip address to see if the connect.

     

    When I get desperate, I try...

     

    Create a system restore point.

     

    Download the drivers and save them to your desktop.

     

    Start, control panel, device manager, network adpaters, your network adapter, right click on it, left click uninstall. Tell it to remove the software and drivers.

     

    Restart your computer.

     

    When you log back in the new hardware wizard will try to install the drivers but fail. Then install the drivers saved to your desktop. Can you connect?

     

    Your virus program and firewall are allowing your connection?

     

     

    Rick

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Just tested booting into Ubuntu Live CD and wifi works great and connects everytime. Hardware doesn't seem to be the issue anymore, but the drivers are becoming more of the culprit. Dell only provides the 1 driver to use via the Service Tag list of software and drivers.

    I am going to fully uninstall drivers and try my best to find a different driver to use and see if it works. Although trying this already proved to not make a difference.

  • Tyler,

    Found some Windows 8 drivers. Maybe they'll work. CLICK HERE or HERE.

    I also found these...

    Dell Wireless 1901 802.11 a/b/g/n, BT4.0+HS driver
    Dell Wireless 1901 802.11 a/b/g/n, BT4.0+HS driver

     

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks for tracking those down :)

    Both the Windows 8 drivers will not start setup on Win7Pro 64bit.

    The other two are designed for the Inspiron class only it would seem as well.

    Still tinkering around with things here. No luck yet. You've been a great help though.

    /Tyler

  • Tyler,

     

    I can't remember who manufactured the adapter but maybe EVEREST Home Edition or the FREE version of Slim Drivers can help to locate them.

     

    Since you connected with the other operating system, I guess that would rule out loose antenna wire(s)

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    Thanks for all the help. Reinstalling the OS fresh without Dell's extra applications has fixed the issue. Just using the restore disks was the key, so something was really conflicting in the way the systems were shipped. 

    If anyone else runs into this issue with Atheros Wifi adapters, my only proven solution is to right away wipe the drive and reinstall the OS disk ONLY. Then start reinstalling drivers 1 by 1 from the Resources Disk.

    Thanks again Rick!

  • Tyler,

     

    Glad you got it solved! Yes Thanks for posting back.

     

    The IT department at my work uses a basic image and then installs the drivers. I have actually seen them spend 4 days trying to install the newer version of Trend Micro and the old version would reinstall. All they had to do was reimage the computer, since we all have a network folder, no files would be lost.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!