XPS 8500 - Dell Wireless 1703 802.11 b/g/n problems

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XPS 8500 - Dell Wireless 1703 802.11 b/g/n problems

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Hey guys,

I received my new XPS 8500 yesterday and just got it set up today. When I try and connect to my wireless network it is always unable to connect.

In addition, the HP Laptop I'm currently using to write this message can connect and carries a steady 5 bars to my network, whereas my new XPS never has more than 2.

Any help on how I can get this issue resolved would be appreciated.

Thanks in advance. 

All Replies
  • Hi rgill035,

    I suggest that you update the drivers for the wireless card from the following link:
    http://dell.to/QFEWJj

    Please follow the steps provided below to increase the roaming aggressiveness after updating the drivers:

    1. Click on Start -> Control Panel -> System and Maintenance ->System ->Device Manager and expand Network Adapters.
    2. In the right pane, highlight and right-click "Wireless Adapter Properties" and the on "Advanced" tab
    3. Click on “Roaming Aggressiveness” and set the value to “Highest.”

    This will increase the roaming aggressiveness and will improve the wireless signal reception. Please reply to this message if you need further assistance.

    Thanks and Regards,
    Rajath N
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • Hey Rajath,

    Tried following your instructions but I have no option to click "Roaming Aggressiveness" - please see attached. 

    I've also taken the liberty to attach  a screen shot from this laptop to demonstrate it's connecting fine... again see attached. 

    As mentioned earlier, these two are sitting literally side by side with the laptop itself on my desk and the XPS directly below it on the floor. 

  • Just noticed the 2nd picture didn't attach. Sorry about that.

  • Ok So we all make mistakes, and when I mess up I'll admit it completely... I messed up.Embarrassed

    I had turned on Mac address filtering in my router and forgotten that I had...Problem solved not a driver issue.

    The only thing I will say is that the troubleshooting step listed above where the user was told to go in and change the driver properties does not in fact exist.

    Gotta Say this its pretty crappy, brand new laptop and we have to download drivers from the site?

    Not only that but the drivers are the SAME version on the site as what is already on the computer.

    The instructions given above are not accurate, the setting mentioned does NOT show up in the field described.

    I have done everything possible in my network router and cannot get the laptop to connect, this is a Dell issue, why would you ship a laptop that can't connect to a wireless network??!!  I am Senior IT staff, the wireless network that I am trying to connect to is stable and works with ANY other device I have ever used (mac, windows, android devices etc) 

    Have always recommended Dell to friends and family as I had used them extensively at my work, obviously there is a MUCH different level of quality in the stuff that is sold as business class than consumer... WILL NOT be recommending any more Dell equipment.

     

  • i required wireless driver for dell latitude e6420 support sever 2008.

    plz send me ...

  • Hi rgill035,

    Thank you for your reply and apologize for the delay in responding to your request. I suggest you to refresh the drivers for the device. For this, you need to uninstall and reinstall the device from the Device Manager.

    You may also want to check if the wireless key is entered while connecting to the network and if the same encryption method is selected.

    m.pawade, Dell does not have the wireless driver for the Latitude E6420. You can try installing the Windows Vista 32-bit driver by selecting the appropriate wireless card from the “Network” section from the following link:
    http://dell.to/Q4IAjb

    Please reply  to this message if you need further assistance.

    Thanks and Regards,
    Rajath N
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • Hi Rajath,

    I've refreshed the drivers and there has been no improvement. I'm actually writing to you from my laptop now because the XPS cannot even maintain a connection with my wireless router.

    With respect to the wireless key, when the 1307 actually decides to work, there is no problem actually connecting to the network. Unfortunately - the connection is weak and unstable at all points in time.

    I don't think it's a software or a driver issue - and the router clearly works with my laptop.

    Any other suggestions?

  • Hi rgill035,

    Thank you for your reply and apologize for the delay in responding to your request. I suggest that you change the Wireless N bandwidth of the card to 20/40 Mhz.  To change this settings go to Wireless Status > Properties > Configure > Advanced >Bandwidth Capability > change to 20/40 Mhz.

    Please reply to this message if you need further assistance.

    Thanks and Regards,
    Rajath N
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • dear sir,

    I want WIFI and Bluetooth driver for support the server 2008. with application/setup file.

  • Hi m.pawade,

    You can try installing the WiFi and Bluetooth drivers available for Windows 7 and check it that works. You can download the drivers listed in the "Network" section by visiting the following link and by selecting Windows 7 32-bit or 64-bit:
    http://dell.to/Q4IAjb

    Thanks and Regards,
    Rajath N
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98