I am able to connect to my home network with a wireless connection, and the signal is strong at first, but then immediately drops as soon as I move the laptop more than a few feet from the router and then can't connect at all. I have not had this issue with two other laptops with the same settings. The adapter has been uninstalled, driver updated, tried different router and adapter settings, etc. with no luck. Is it possible there is a problem with the wireless antenna?
Control Panel\All Control Panel Items\Power Options\Create a Power Plan
Select High performance.
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
See if you can connect in the next room or at a greater distance away from the router.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
Thanks for the reply. I tried that as well, and the signal still drops when I leave the room and then soon disconnects completely.
Does this adapter have antenna Diversity in the device manager?
I am guessing that maybe the antenna wire may have come loose. Check to see if the antenna wire are attached. INSTRUCTIONS HERE.
Is your system still under warranty? If yes, then Contact Dell Tech Support.