diagnostic policy service is not running error5

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diagnostic policy service is not running error5

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Dear Sir,

I baught dell inspiron very recently, suddenly network services are not showing and  diagnostic policy service is not running, error 5 access denied is showing.

i cant access wireless or lan internet services at all.

i tried sfc/ scannow, it is showing every thing is fine but problem is still remains.

i tried in uninstall all network related adaptors and restarted then also still problem is running,

in safe network mode also it was not working

please helm me in this 

regards,

Ramu

All Replies
  • Ramu,

     

    Can you try running the Finding System Information Tool (preferred)Or hit the Windows Key and the R keys at the same time. Type

    systeminfo.txt REMOVE THE PRODUCT ID and post the rest of the information back here.

    or an ipconfig /all log and maybe it will reveal something.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Ramu>ipconfig/all

    Windows IP Configuration

      Host Name . . . . . . . . . . . . : Ramu-PC

      Primary Dns Suffix  . . . . . . . :

      Node Type . . . . . . . . . . . . : Hybrid

      IP Routing Enabled. . . . . . . . : No

      WINS Proxy Enabled. . . . . . . . : No

    PPP adapter Broadband Connection:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Broadband Connection

      Physical Address. . . . . . . . . :

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      IPv4 Address. . . . . . . . . . . : 58.89.208.113(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.255.255

      Default Gateway . . . . . . . . . : 0.0.0.0

      DNS Servers . . . . . . . . . . . : 210.143.144.11

                                          210.143.144.12

      NetBIOS over Tcpip. . . . . . . . : Disabled

    Wireless LAN adapter Wireless Network Connection 3:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #

    2

      Physical Address. . . . . . . . . : AC-72-89-25-CB-B0

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

      Physical Address. . . . . . . . . : AC-72-89-25-CB-B0

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030

      Physical Address. . . . . . . . . : AC-72-89-25-CB-AF

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

      Physical Address. . . . . . . . . : AC-72-89-25-CB-B3

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

      Physical Address. . . . . . . . . : 14-FE-B5-B8-B4-C6

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::f42f:197c:967b:4199%23(Preferred)

      Autoconfiguration IPv4 Address. . : 169.254.65.153(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.0.0

      Default Gateway . . . . . . . . . :

      DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                          fec0:0:0:ffff::2%1

                                          fec0:0:0:ffff::3%1

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter 6TO4 Adapter:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft 6to4 Adapter

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      IPv6 Address. . . . . . . . . . . : 2002:3a59:d071::3a59:d071(Preferred)

      Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301

      DNS Servers . . . . . . . . . . . : 210.143.144.11

                                          210.143.144.12

      NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{309D6D5E-7765-4A1D-8D8B-722E2CA0A342}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{2D71353F-56F7-4DD9-ADD3-16E4368D740C}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{649D85E6-F1FD-419E-B1F1-3DF204FFB211}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{1D50E89C-FB5C-4988-BAAA-4ECF68D86C6E}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{739CB1D7-5735-4751-9226-ED07850C2F65}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{3368BBC7-6066-4A39-B820-64DDD63A11E6}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #9

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{BC608DE9-807C-4245-AD5B-76DA9B7F6E9B}:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #10

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    C:\Users\Ramu>

    here is my ipconfig/all log

    please inform me

    thanking you

  • ramu119,

     

    Try reading...

    Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

     

    How to start Wireless Zero Configuration using Vista/Windows 7

     

     

    Start, control panel, network and sharing center.

     

    Click on your network, then click on properties.

     

    Look for TCP/IPv4 and TCP/IPv6 and click on them and click on properties for each. Have you settings match mine...

     

     

     

    If my memory serves me correctly, try...

    Start, control panel, device manager, Intel(R) Centrino(R) Wireless-N 1030, advanced. Try disabling the wireless N for the adapter.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I have tried this one

    If my memory serves me correctly, try...

    Start, control panel, device manager, Intel(R) Centrino(R) Wireless-N 1030, advanced. Try disabling the wireless N for the adapter.

      it is showing lan internet symbol with red cross maark. still the same problem running diagnostics policy service is not running
    i would like to know i posted my ipconfig data on dell site, will it be any problem to my privacy?
    please tell me otherwise please delete the data.
    thanks
  • the DPS service is in autimatic mode and when i tried to start service, there is a error message saying thst windows could not start DPS on local computer, error code 5 access denayed.

    this is total message it is showing

    thanks

  • i think i cant even get support from Microsoft support centre. it says that my windows 7 should get support from dell company only.

    it is very bad that new system is giving trouble. and not able to access any network in my university.

    iam feeling very bad about this , please take care on this issue .

    i hope  the next solution will work for me.

    thanks

  • hi

    can anybady help me in thisd i cant access internet till

    same problem running