Can't reconnect to network after sleep - existing suggestions don't work

Networking, Internet, Wireless

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Can't reconnect to network after sleep - existing suggestions don't work

This question is answered

My Dell Inspiron 530S has recently started failing to reconnect to the network after a period of inactivity. This was triggered when I bought a new router (which I connect to by ethernet cable). HOwever, changing back t the old router (which never had the problem) didn't fix it.

I can use the Windows diagnostics (usually requires a reset of the Network Adapter), but this is a bodge. It's running Vista Home premium.

I have already tried the following:

  1. Power saving settings for the network card. These are already set with no tick against "allow the computer to turn off this device to save power"
  2. The link to http://support.microsoft.com/kb/933872
    (Microsoft's "The default gateway setting is lost when you wake a Windows Vista-based computer from sleep")
    This appears to be for older copies of Vista that didn't pick up service packs
    I still downloaded the utility provided, but it when run it said it wasn't applicable to my system (which is up to date with service packs)
  3. Looking at the Intel site which I believe applies to the network adapter in my Dell
    There was a link at http://www.intel.com/p/en_US/support/detect/wireless which is supposed to detect recent updates needed for your adapter
    This didn't seem to solve the problem.

I've seen this issue posted so many times. Can anyone tell me:

  • What else should I try?
  • Any of the options already tried that I might have done wrong?

Thanks in anticipation

Colin

Verified Answer
  • Just to let you know, the problem has come and gone intermittently over the past week, but I have now gone 2-3 days without it happening. During this time, the PC has been left on for several hours doing large file copies.

    It looks as though, just as strangely as it first appeared, the problem has now dissapeared.

    I'll log this thread as "solved" but am afraid that I can't really say what caused the problem to go.....
    In the meantime, thanks for everyone's suggestions.

All Replies
  • Colin,

     

    Try running Finding System Information remove your product id and post the rest of the information back here.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Pudgy, ok here it is in all its full glory

    Host Name:                 XYZXYZXYZ

    OS Name:                   Microsoft© Windows VistaT Home Premium

    OS Version:                6.0.6002 Service Pack 2 Build 6002

    OS Manufacturer:           Microsoft Corporation

    OS Configuration:          Standalone Workstation

    OS Build Type:             Multiprocessor Free

    Registered Owner:          Colin

    Registered Organization:  

    Product ID:                xxxxxx-xxxxx-xxxxx

    Original Install Date:     27/10/2008, 16:47:14

    System Boot Time:          28/06/2011, 18:00:27

    System Manufacturer:       Dell Inc.

    System Model:              Inspiron 530s

    System Type:               X86-based PC

    Processor(s):              1 Processor(s) Installed.

                              [01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel ~2997 Mhz

    BIOS Version:              Dell Inc. 1.0.15, 20/06/2008

    Windows Directory:         C:\Windows

    System Directory:          C:\Windows\system32

    Boot Device:               \Device\HarddiskVolume3

    System Locale:             en-gb;English (United Kingdom)

    Input Locale:              en-gb;English (United Kingdom)

    Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London

    Total Physical Memory:     3,069 MB

    Available Physical Memory: 1,826 MB

    Page File: Max Size:       6,374 MB

    Page File: Available:      4,886 MB

    Page File: In Use:         1,488 MB

    Page File Location(s):     C:\pagefile.sys

    Domain:                    WORKGROUP

    Logon Server:              N/A

    Hotfix(s):                 268 Hotfix(s) Installed.

                              [01]: {D6705815-3FDA-4D84-9B09-7CC3F012EE49}

                              [02]: {0B4CEEAE-AA88-490C-BCB2-AAC3421981A4}

                              [03]: {3D019598-7B59-447A-80AE-815B703B84FF}

                              [04]: {536FB502-775F-4494-BACE-C02CC90B7A5B}

                              [05]: {AD0DE453-0804-4495-9C91-33D0F9AA5463}

                              [06]: {CD907315-705A-4475-A1A0-2A1245803E4D}

                              [07]: {E8D49642-3C9B-409B-824D-3371E86AEA20}

                              [08]: {3B45CBBB-5CA1-44FB-9885-ACC81F76521E}

                              [09]: KB971513

                              [10]: KB971512

                              [11]: 944036

                              [12]: 982861

                              [13]: KB960362

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                              [15]: KB2079403

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                              [84]: KB947562

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                              [109]: KB952287

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                              [114]: KB953155

                              [115]: KB953733

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                              [120]: KB954211

                              [121]: KB954366

                              [122]: KB954459

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                              [142]: KB958481

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                              [148]: KB958690

                              [149]: KB959108

                              [150]: KB959130

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                              [152]: KB959772

                              [153]: KB960225

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                              [165]: KB968389

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                              [168]: KB969497

                              [169]: KB969897

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                              [174]: KB970238

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                              [176]: KB970653

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                              [188]: KB972145

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    Network Card(s):           1 NIC(s) Installed.

                              [01]: Intel(R) 82562V 10/100 Network Connection

                                    Connection Name: Local Area Connection

                                    DHCP Enabled:    Yes

                                    DHCP Server:     192.168.1.1

                                    IP address(es)

                                    [01]: 192.168.1.4

                                    [02]: fe80::a0c1:e1ab:421e:3d71

  • The network card's setting for power management needs to be changed to allow windows to turn it off to save power (that's when it sleeps) so windows knows it must be turned back on when it wakes up. Not allowing windows to turn it off might have caused your problem.

    I just read an article in July's PC Magazine that addresses the "new router" problem. The modem might be retaining old settings from the old router and needs complete resetting. You probably know how to do this. Unplug all the cables and power from the modem and the router and leave unplugged for a minute or so. Then reconnect the cables and power to the modem first and wait a minute or so. Make sure the modem LAN light is on. Then connect the modem to the router and reconnect all your computers ethernet cables and the power to the router and turn it on if it has an on/off button. After a minute try to connect to the Internet. If that doesn't work, setup the router again using the router's setup directions. All the old settings will have been flushed from the modem and the router should work.

  • Colin-M,

     

    You can try uninstalling the items in the device manager with the yeallow exclaimination marks and red x's, restart your computer and the new hardware wizard should find the drivers, if they're installed on your computer. If the only thing in network adapters that's showing up is the Intel(R) 82562V 10/100 Network Connection

    Was anything added that might need installed from another disk?

     

    Did you check to see if your Connection enabled?

     

    The default gateway setting is lost when you wake a Windows Vista-based computer from sleep

     

    Network Map in Windows Vista does not display computers that are running Windows XP

     

    How to start Wireless Zero Configuration using Vista/Windows 7

     

    Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers

     

     

    Rick

     

    OS Name:                   Microsoft© Windows VistaT Home Premium
    OS Version:                6.0.6002 Service Pack 2 Build 6002
    OS Manufacturer:           Microsoft Corporation
    System Manufacturer:       Dell Inc.
    System Model:              Inspiron 530s
    System Type:               X86-based PC
    Processor(s):              1 Processor(s) Installed.
                              [01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel ~2997 Mhz
    BIOS Version:              Dell Inc. 1.0.15, 20/06/2008
    System Locale:             en-gb;English (United Kingdom)
    Input Locale:              en-gb;English (United Kingdom)
    Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
    Network Card(s):           1 NIC(s) Installed.
                              [01]: Intel(R) 82562V 10/100 Network Connection
                                    Connection Name: Local Area Connection
                                    DHCP Enabled:    Yes
                                    DHCP Server:     192.168.1.1
                                    IP address(es)
                                    [01]: 192.168.1.4
                                    [02]: fe80::a0c1:e1ab:421e:3d71

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • > Try uninstalling the items in the device manager with the yeallow exclaimination marks and red x's, restart your computer and the new hardware wizard should find the drivers,

    Nothing in the device manager list is showing yellow excl or red x's.

    I've tried removing the device and letting windows re-discover it: no change.

    The problem with that is that Windows generally finds the driver previously used and goes to that. Similarly, asking windows to update the driver from "properties" comes back with the message that the latest driver is already installed.

    **It would help if anyone can direct me to a reliable source of drivers for the Intel 82562V 10/100 Network Connection
    So far Google has led me to sites that either require you to become a member or provided the wrong drivers for this device.

    > Was anything added that might need installed from another disk?

    No. The network has worked from the day I unpacked the PC from its box.

    > Did you check to see if your Connection enabled?

    The screenshot on your link here is for Wireless. Plus connection always works initially - it just loses connectivity later on.

    > The default gateway setting is lost when you wake a Windows Vista-based computer from sleep

    If you read this KB article, it refers to a problem in the initial release of Vista which was then covered by later service packs. I am fully UTD with these & Windows Update.

    Has anyone else got any other ideas?

  • > The network card's setting for power management needs to be changed to allow windows to turn it off to save power (that's when it sleeps) so windows knows it must be turned back on when it wakes up. Not allowing windows to turn it off might have caused your problem.

    This seems to be the opposite of what nearly everyone else advises for this problem!!! However I will give it a go....

    > The modem might be retaining old settings from the old route

    I have reset the cable modem 10 or more times since first getting this issue. That hasn't solved the problem.

    Any other ideas?

  • Sorry for the delay in sending an update, but I wanted to see how stable things would be.

    I have now tried:

    a) Ticking the box in Power Management on the network card properties to allow windows to turn off the power

    b) Disabled the adapter, which eventually allowed me to try to connect to a network again

    c) Allowed windows to sleep, but set the period to be very long

    I suspect that c) had made the most difference. However I had previously also been getting disconnected whilst I was actively using the machine, so the problem hadn't been completely related to Windows Sleep.

    Anyway, I have now gone 2 days without being disconnected. Even if it isn't fully solved, it feels a whole lot better than before. Thanks to Pudgy and Mary G (still amazed because your suggestion was the opposite of what most supposed remedies for this condition recommend!).

    Adios

  • Doh - I spoke too soon :(

    Today, I have lost the connection several times. One time was when I left the machine unattended but the others were when I was in the middle of actively browsing & downloading and Windows wasn't trying to sleep, so I'm even more mystified Crying.

    Other than giving up on the built-in network port on my Inspiron 530S and buying a network card that I install myself, I'm running out of ideas.

     

    Anyone else care to suggest something new?

  • Colin-M,

     

    If my memory serves me correctly, this models sometimes has problems with loosing the USB ports. NOt sure if Mary heard of this or knows the fix for it. MOst of the things attached to most of Dell's systems think they're USB attached.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Just to let you know, the problem has come and gone intermittently over the past week, but I have now gone 2-3 days without it happening. During this time, the PC has been left on for several hours doing large file copies.

    It looks as though, just as strangely as it first appeared, the problem has now dissapeared.

    I'll log this thread as "solved" but am afraid that I can't really say what caused the problem to go.....
    In the meantime, thanks for everyone's suggestions.