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Centrino wirelessN 1030 intermittent connectivity on brand-new laptops

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Hi,

 

I saw some other mentions online of intermittent internet connectivity using the factory-installed Intel Centrino wireless-N 1030 card on various new Dell computers running Windows 7, but didn't see any resolution to the problem.

 

I can connect directly to my router via an ethernet cord, but trying to use the wireless card gives me intermittent connectivity.  I will pretty quickly lose the ability to load a new page if I'm browsing with IE or Firefox, and can regain it (temporarily) by disconnecting/reconnecting or letting the wireless manager troubleshoot, during which it resets the wireless adaptor.  Doing a continuous ping of my router gives me anywhere from 30-70% data loss and lengthy round trips (I am currently one foot away from the router).  Other (ancient!) computers work fine on my router; I have updated the router's firmware/reset it many times, etc).  I didn't specifically go download a new driver for the wireless card, but going into its properties and having it search for an updated driver results in it reporting it already has the most up-to-date driver.

 

I spent a lot of late nights talking to Dell support, and their eventual fix (after a complete reinstall from the factory setting partition) was to set up my home network as a WEP, which I'm not happy with due to it's poor security compared to WPA2/WPA.  This appeared to resolve the connectivity issue (why??).  But I feel like I should be able to use WPA2 security with a brand-new laptop.  So I changed it back to WPA2/WPA and tried installing all the critical updates that Windows Update could find, including SP1, and then looked at some continuous pings of various webpages and of my router itself.

 

Then I noticed my ping round trip time was awesome and they were 100% successful while my computer was plugged in with the power cord, but this unfailingly changed to reporting unsuccessful pings and having 1000ms round trips as soon as I disconnect the power.  Seems like the on-battery power settings are starving the wireless card???

 

Also, I'm sure my initial intermittent connectivity (before the complete OS reinstall) was still occurring while plugged in with the power cord, so I'm not sure if the reinstall fixed some aspect of the problem, or whether the appearance of success while plugged in now is just temporary.  Perhaps my card is just bad and I need a new one?  I was hoping you could help me attempt to resolve this with power setting changes.  If that is the fix, it would certainly help other users as well --- I'm using the factory default power settings and the factory-installed wireless card (and I couldn't choose a different wireless card when I built my laptop), so I assume this is a widespread problem.  Thanks!!

 

Fox

All Replies
  • ukib,

     

    Even though the 1030 states it is a wireles N adapter, it works only on the 2.4GHz frequency.

     

    Did you try going to the device manager, network, advanced and make sure the wireless N settings are set for 20mhz only?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I was not able to connect to wireless on Dell Inspirion N4110 with Window 7 on it..When I ran diagonistic and at Association test it failed. It was kind of challenging to find what is causing that. But when I looked at my router and find out my router has WEP for wireless security and on my laptop i have selection of WPA2-Personal and AES and that's what I selected. Once this was done i was able to connect to wireless.Sometime solution is right under your nose especially it was in my situation.

  • Dell Solved my problem.

    They replaced my adapter N1030 with another N1030.

    For first two days, it didnt work. But after that, it suddenly start working and now since more than 2 months, its working excellent.

    Thanks Dell for Solving my problem

  • Hi, I posted back in Nov 2011 and am finally getting back to what resolved my problem.

    I called Dell and got an updated wireless card -- the Centrino 6230.  Once this replaced the Centrino 1030 wireless card, the laptop Vostro 3450, worked flawlessly without any of the previous internet connection problems.  Good luck. Gidget.

  • Had so many problems with my Vostro 3450 and the centrino N-1030 card.  Tried everything.  Finally got Dell to send the Centrino N6230 card and it works great.  No more wireless problems.  Good Luck Gidget

  • The Intel® Centrino® Wireless-N 1030, Single Band adapter works on the 2.4GHz band ONLY. Even though the adapter is called wireless N, it allows 2 streams to make the connection faster.

    I have heard some success stories of disabling the wireless N of this adapter.

     

    I recommend using these Recommended Wireless Router Settings, I use channel 11. I recommend making a new SSID to make connecting easier.

     

    Another member had issues with connecting and once they disabled WPS in their wireless router, everything worked.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Symptoms of mine were that if we put the laptop into Hibernation and then woke it, the network would be slow to respond if ever. File sharing and network printing was next to unusable.

    I called and had Dell replace it with the 6230 and so far so good.

  • just install Centrino wirelessN 1000 instead of Centrino wirelessN 1030 stable version