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dell venue 8 pro 5855 wont respond to buttons

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dell venue 8 pro 5855 wont respond to buttons

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I have a Dell venue 8 pro 5855 that was trying to do a factory reset and it was doing the data wipe. it rebooted during this and now when it turns on Dell data security says the wipe wasn't completed due to the device rebooting and asked to continue or cancel.  but the touch screen wont work and the volume and home buttons do nothing. 

I tried plugging in a usb keyboard I have using a usb a to usb c converter but no luck with that either.

Is there a way to get past this screen or someway to restart the whole process?  I did try turning it off by holding the power button and then pressing and holding the power button and home button but I get that dell security window right after the dell logo (which is up for about 1 sec)

Thank you for any and all help

All Replies
  • Hi SAKONO,

    Could you please which buttons are not working?

    Please share the screenshot of Dell Security window

    Run the diagnostics by pressing F12 during startup and check for the buttons if its working or not?

    Have you tried to update the drivers?

    Does external mouse works fine?

    Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.

    Let us know if you have any other queries.

    Dell-Vijay A
    Social Media Support
    #IWork4Dell
    Dell Support Videos
    Drivers and Downloads
    Driver order

  • when it asks to continue or cancel the data wipe I have no way of doing either.  the touch screen doesn't work and none of the usb keyboards i've tried will work. not even a mouse.  this keeps it from booting up and there for am unable to do anything with it.

  • Hi,

    None of the keys are working on the keyboard as well?

    Please click my DELL-username and write me a private message with the service tag and your Name for case records.

    Dell-Vijay A

    Social Media Support

    #IWork4Dell

    Dell-Vijay A
    Social Media Support
    #IWork4Dell
    Dell Support Videos
    Drivers and Downloads
    Driver order

  • Correct. no usb keyboard will work. the touch screen does not work. mouse does not work.  The tablet is basically a paper weight.  is there a fix or is it just a permanent paper weight?

  • Hi,

    Please private message your system tag, let me have a look

    Dell-Vijay A
    Social Media Support
    #IWork4Dell
    Dell Support Videos
    Drivers and Downloads
    Driver order