Dell Active Pen button not working consistently... - Windows Mobile Products - Mobile Devices - Dell Community

Dell Active Pen button not working consistently...

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Dell Active Pen button not working consistently...

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My Dell Active Pen's (Dell P/N 750-AAMI) button doesn't respond to the tablet on a consistent basis. If you press it for 0.3 secs. it's supposed to bring up the sketch mode and double-pressing it brings up the Windows Ink feature but the only way I can seem to get this to work is by unpairing the pen and then reconnecting it to the tablet's Bluetooth. If I sleep the tablet and reawaken it, the pen button is unresponsive again.
I'm not that into these features anyway but I'd like what I buy to work. Any suggestions?

All Replies
  • Hi SolidSonicTH,

    Thank you for reaching out to Dell Community Forum.

    Have you tried by calibrating the touch?

    Have tried by updating the BIOS, chipset and LCD firmware from our Dell Support site?

    Please private message us the service tag of the system along with your email id, so that we can check on the system configuration.

    (Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

    DELL-Akshatha M
    Social Media Support
    #IWork4Dell
    Dell Support Videos 
    Drivers and Downloads

  • I don't think you read my post. I was having trouble with the button on top, not the interface of the Active Pen. The Active Pen interface was actually sufficient.

  • Hi SolidSonicTH,

    Sorry for confusing the troubleshooting steps.

    Do you have any other tablet to try this Active pen?

    Please private message us the service tag or order number of the system along with your email id.

    DELL-Akshatha M
    Social Media Support
    #IWork4Dell
    Dell Support Videos 
    Drivers and Downloads

  • I don't think there any other compatible tablets except the Dell Venue 8 Pro 5855

  • Hi SolidSonicTH,

    Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

    Note: please don't mention the service tag or email id on the public forum as it contains your personal information

    DELL-Akshatha M
    Social Media Support
    #IWork4Dell
    Dell Support Videos 
    Drivers and Downloads

  • How do you get a Service Tag off an Active Pen? I had a similar problem with the old Dell Active Stylus in the past.

  • Hi SolidSonicTH,

    Was the Active Pen purchased along with the tablet or separately? If it was separate, do you have an order number for this purchase?

    DELL-Akshatha M
    Social Media Support
    #IWork4Dell
    Dell Support Videos 
    Drivers and Downloads

  • Separate, and yes, I have an order number.

  • Hi SolidSonicTH,

    Please share the order number via private message.

    DELL-Akshatha M
    Social Media Support
    #IWork4Dell
    Dell Support Videos 
    Drivers and Downloads

  • I have exactly the same issue with a PN557w and a Latitude 5285. All drivers have been updated but no improvement. The pen works only right after pairing.

  • I have the same problem with a PN557W and a new Latitude 7285.   Really terrible validation.   Please fix your software.

  • I have te same issue with a PN556W and XPS 12 9250