I purchased this from amazon and it came fully charged. I used it for roughly 3 days and I let it die last night watching a video. I left it charging 3 hrs today with the device off and when I powered it on the batter only says 2% charged. I am using the provided charger that came with the device and the light is on when it is charging
I've purchased mine a day ago and solved the conundrum. As far as it causes so much headache for multiple people, and not only for Venue owners, I decided to explain the solution in detail here. It will just take 5 minutes of your time :-), and it's by no means related to any problems with hardware, it's a stupid software-related problem, and an easily curable one...
1. Go to Dell Support to get an additional recommended piece of software named "".
a) Go to http://www.dell.com/support/drivers/us/en/19/DriversHome/ShowProductSelector and enter your computer's Service tag or Express Service code to get the list of driver/firmware upgrades and optional software.
b) Look for the Dell Command Power Manager 1.1 application. The 32-bit version link for my Venue 11 Pro (Intel Atom) is as follows: http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/dell-venue-11-pro?driverId=15FFG&osCode=WB32A&fileId=3322682326&languageCode=en&categoryId=UT
c) Download and install the software. It actually complements the Power Control Panel App, providing more control for the tablet's/notebook's charging/usage mode.
2. Start Dell Command Power Manager. It can be done either by typing its name (Dell Power Manager) in the Windows 8 search box OR by opening the Control Panel (in Desktop mode) and then the Power Control Panel. The link to the app will be at the very bottom of the option list on the left. The app's icon looks like a plug.
(!!!) Please be patient - the app is very slow to load!
3. (!!!) It is very important to change ANYTHING in the app, this is the clue for initializing normal charging, however stupid this might sound.
a) Click the Change Setting button on the very first screen/tab displayed.
b) Choose any other charging mode, say Standard, and click SAVE. You can return to the default Adaptive mode later. It is just important to activate the app and its control over battery charging. Close the app, or leave it open, because it will be displaying the details related to the battery status, including charging.
Voila! You can now unplug the power adapter at any moment, plug it back, and in 5-10 seconds the computer will start charging (until the battery is full)! Be patient! Charging only starts with a certain delay (5-10 seconds as I mentioned) after the cable is plugged into the computer.
I can't figure why dell did not pre-install this app and activate control over charging, but it looks like prior to the app installation and activation some stupid software switch is simply not activated, which prevents the computer from charging...
Another problem may be the extremely poorly designed Port on the Venue.. It has a USB Micro-A Port, and they ship a USB Micro-B plug. Sure, the plug works, but the port is rectangular and the plug is trapezoidal. (See attached Pictures).. Kinda like putting a round plug in a square hole. It can be plugged in either way, but only works one way, and if you plug it in wrong, you may break something. A hint would be that the USB image on the plug itself needs to be facing the FRONT of the Venue when you plug in.. Wide part of the plug down, narrow part of the plug up.
Also, the document kind of shows a contradictory picture of the USB plug. It shows the metal part of the plug upside down.. Anyway, see the two pictures that I've attached for clarification.
Narrow Side is supposed to be UP.
my Father had the exact same problem. We called Dell Support and after some discussions the representative said they would send out a new unit. The rep was nice, but it seems a shame that Dell could not get this correct. This seems so basic, and I have to give their technical design staff a 0 out of 10.
Add me to the list of unhappy users with broken USB ports. Broken from normal charging use. I plug it in to charge it and it bent the pins. This is not considered abuse. Dell is going to be shipping a TON of Venue 8 replacements until they finally replace this port with the proper port. Meanwhile, gradually losing their customer base.
I just received the "repaired" tablet back from Dell and opened it up.
SAME INSANE MICRO USB TYPE AB CONNECTOR AS ALL MY PREVIOUS LEMONS.
ALSO, WINDOWS REGISTRATION IS BLOCKED BY MS SERVER, SO ITS USELESS -- AGAIN.
At what point will Dell give me a refund????? This is a nightmare -- and I've lived through actual "nightmares" and traumas.
Same exact problem. I just bought the tablet yesterday. It came charged and I used it all of about one hour. It died. I plugged it in using the supplied charger and nothing. The charger light was on and is no longer and I can't get it to power up.
So, while I appreciate your detailed response, how can I do that when I can't get the tablet to power up again?
I am on a business trip so this is incredibly inconvenient. As of now, I plan to return it when I get back home.
Thank you, Leonidg. That is certainly a more positive and practical way of approaching my frustration! Much appreciated and I'll give it a try. I also like the tablet a lot (from my brief encounter with it) and I use all the same apps for work on my Windows 8.1 Sony Vaio. It is perfect for work. Thanks, again!!
I have the dell venue 8 pro and I can't see the dell command power manager on my dell support page, there is a bios update and some other update but not the "command power manager .... can anybody send me a link where I can download this app for my dell venue 8 pro. Did anybody solved this problem for the venue 8 pro?
Here are the links for those who missed them. Please look at the version of Windows you have installed first!
64-bit version (1.0): http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=1NX71 (haven't found 1.1 so far)
32-bit version (1.1): http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=15FFG
Thanks Leonidg, but installation of the file you link starts but will not finish... I am sure there is a conflict with another file already installed on the dv8p. If you look at the IMPORTANT INFORMATION at he link of the download page ... It says ...
I am not sure I can resolve this remotely :-). Can you tell me your Express Service Code or Service Tag, so that I could double-check the Dell support site? Also, do you see any traces of DFEP installed on your system trough Control Panel (Programs and Features)?
Honestly, I do not think that preinstalled software should be different on your Venue 8 Pro and my Venue 11 Pro, and I had no problems installing the DCPM, but it was a recommended install, that's how I discovered it. So seeing your config and available SW might help...
the message when it stops the installation is telling me :
The target system can not be identified as a Dell Power Mananger supported system. the installation will exit.
my service tag is :
thanks for your help
I've looked at youth available installs, and strangely enough, despite the systems being similar in most aspects, yours (8") does not support the Power Management app (which explains the broken installation).
I would humbly suggest to install a couple of updates, primarily the BIOS update as of 11/26, as it might fix the problem. I would also install the Intel TXEI driver, the URGENT Panel Touch firmware update, and a couple of Network ones. But the BIOS one might fix it for you - this whole problem is most probably due to the inability of the computer to activate charging (it works and does not discharge when connected to the power adapter)...
All the best of luck!
Leonidg, I think the file you linked is not compatible with the dell venue 8 pro.... look at the compatibility list .... dv8p is not there, this is why is not installing... do you have a link were I can download the file compatible with dv8p please?
thanks, I did the BIOS update yesterday and still is not working, I an going to do the other updates you suggest , finger crossed. it is amazing that dell is releasing a tablet with this kind of problem....
I did all the updates you suggested and is now charging ... god bless leonidg... thanks a lot, I hope the problem won't come back.
This assumes you can get the darn thing to power up in the first place. I'm in the same situation as others here. Worked for a couple of charge cycles now absolutely nothing. My problem is I live/work between the UK and the US. I bought it in NY and then travelled back to the UK for an extended holidays stay. I won't be back til the new year. This is where Dell falls flat on it's face. Dell UK won't provide ANY support for a US bought product. You can't even get email support. Hopeless! I had a similar problem with an Asus Ultrabook and they provided support anywhere. Dell - learn a lesson! As it stands I now have to wait until I'm back in NY in January before I can get mine replaced.
I am sorry, obviously you didn't install any of the updates I did or did you?
It did work for me after the updates of the BIOS and the others ... but the charge did go only up to 99% I was waiting quite a lot for it to go to 100% but it didn't and still it was showing 99% then it went from 99 to 98 % and I then unplugged it, so really it is not working all that well but al least now s charging... before the updates it wasn't.