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Mobile Devices
Mobile devices Hardware and Software discussion
Results for customer service poor
  • Forum Thread: Dell Streak 7 Update for T-Mobile Series

    I have a T-Mobile Streak 7 Series, I am extremely disappointed that Dell is not supporting a product that they were selling through another company. I was a customer who would alway try to tell people about Dell but not anymore. There is no way on earth I would have brought a product, such as, the Dell...
  • Forum Reply: Re: Consumers need to be able to see and feel a Streak before they purchase!

    OK ... If AT&T will not play, what about other retailers that are used to market your products and AT&T phones??? Best Buy, Wal-Mart and Radio Shack come to mind within this caregory Marketing as a tablet first and phone second is a BIG, BIG mistake. This is, after all, a phone replacement...
  • Forum Reply: Re: More fragile then you know, Dell's Customer Service is horrible.

    I'm sorry for your loss, and I feel your pain. Welcome to the club. http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19344700.aspx I'm recommending to everyone who is in this situation to do as I have and file with the Better Business Bureau. It doesn't result in...
  • Forum Reply: Re: Beware! If you damage your streak screen!

    I was just about to post the same thing to my own thread about this, but I see you beat me to it. As I'm sure you did, I just got off the phone with a rep who said the same thing. No insurance is available (yet) and there is no intention of offering repairs in the future. Wow. Lesson learned...
  • Forum Reply: Re: Replacement Screen for Dell Streak

    I have just dropped mine as I got out of my car and shattered the bullet proof glass screen , forgot it was on My lap. I thought "oh well I'll call Dell and get it repaired"............ How amazed am I to find out that the dell streak glass is irrepairable. It's only a bit of glass...
  • Forum Reply: Re: Consumers need to be able to see and feel a Streak before they purchase!

    I guess we can only hope that Dell reviews these "conversations" and takes action. It seems downright SILLY for them to NOT have these in stores, when their competition is so easily available in so many stores (Iphone=BestBuy, WalMart, RadioShack, AT&T Stores, etc...) I would THINK they...
  • Forum Reply: Re: Consumers need to be able to see and feel a Streak before they purchase!

    Too Little too late. I ordered my Droid smartphone this morning, and I DID NOT try to deal with the insanity from Dell. It is unfortunate but a fact of life that if you do not take care of your customer they will find someone that will take care of them. I settled for the Samsung Capitvate Android...
  • Forum Reply: Re: Streak 7 to PC

    This is too stupid now. The whole world does not have Windows 7 or wants to pay EXTRA FOR EXTRA devices just to have a properly ruuning device. My manual sayS it should work with window XP. Can any explain this ??????? I have spent 2 frigging days now trying to get the streak 7 connecting for...
  • Forum Reply: Re: Is the Dell Streak 7 discontinued or not??

    Hello Rickomatic, when I read your story. I thought I had wrote it. the same thing happened to me on the exact same dates. We had ordered one for our daughter. BUT KEPT GETTING TRANSFERED. I finally said cancel it after talking to a dell guy that told me about the QVC thing. A dell guy told me to...
  • Forum Reply: Re: my experience with Dell Venue Pros!

    (this post was deleted because i mentioned the first name of the supervisor i dealt with along with his dell employee id, and i posted my service tag?? Dell may not want to identify exact causes and/or drill down find the people responsible for their horrible service. Anyway, here's a re-post with...
  • Forum Thread: ordered streak - am concerned .. pls put my mind at ease

    this is my first post on this forum I have ordered a dell streak to replace my now boring htc desire the streak has loads to offer however I have now found this forum and some of the issues worry me . the main one is the glass cracking issue which loads of people are having despite not dropping...
  • Forum Thread: Consumers need to be able to see and feel a Streak before they purchase!

    I have been run around in circles by AT&T and DELL for two days now. There seems to be a major marketing screwup here, since it seems that Dell is trying to sell a smartphone with a pricetag (upgrade or new 2-year contract) of $299. I do not like being "teased" by the offer of a new...
  • Forum Thread: Replacement of LCD screen for Dell streak.

    I recently bought a Dell Streak from a local retailer in Chennai. I had problems right from the beginning for the phone, right from putting the rear battery panel. It took some effort and patience to say the least to fix it on. On succeeding with this task and switching on, I logged into my wifi network...
  • Forum Thread: Dell Venue Pro Technical Support

    I purchased two DVPs back in Dec of 2010. Since then one has been replaced four times (used by my wife), while mine has been replaced five times. All but the last sets would drop calls and randomly disconnect from WIFI or Bluetooth connected devices. i just got off the phone with someone in a call center...
  • Forum Thread: Android 2.2 Froyo For Dell Streak Delayed – Again

    Eric Calouro | Jan 14, 2011 This story isn’t going to make Dell Streak owners pleased, but it’s interesting information nonetheless. With that said, Google’s Android 2.2 Froyo update was rumored to hit the Dell Streak tablet this week, but as it would turn out, that’s apparently...
  • Forum Thread: The customer service in Hong Kong is terrible

    I bought one streak last August. Now, I'm studying in Hong Kong and my streak is broken. I contacted the technic support in Hong Kong, they said there's another company in charge of the repair service of the streak in Hong Kong. Then I went to the company, Kinghill Technology Development Ltd...
  • Forum Thread: Venue Pro - camera died!?

    Ironically, My 16gb Venue Pro works fast, smooth and perfect in every way; no lagg whatsoever [i opened as many things possible, and had them run at the same time...and over...etc]. The issue here however is that, the camera does not seem to be able to recognize the phone, or vice versa. I called the...
  • Forum Thread: Streak order canceled repeatedly without notice or reason - very angry customer

    Hi, A couple of days ago I saw on the Dell website that the unlocked 16GB Streak was on sale for $399 USD. I immediately placed an order, plus the $0.99 Bluetooth deal offered and an Otterbox case at regular price for the phone . The next day, the order was canceled, but I did not receive any notification...
  • Forum Thread: Why is AT&T blocking the IMEIs of Beta Streaks???

    I am a longtime AT&T and Dell customer and was fortunate enough to beta test the Streak as a result of participation in the Congress Avenue Mile race here in Austin. The Streaks came with a 30-day AT&T sim card. Since I am an AT&T customer, at the end of the beta testing period, I moved my...
  • Forum Reply: Re: my dell streak keeps crashing, and then restarting

    I am having same problem. Dell streak keeps crashing and restarting.. continuously.. I contacted dell streak customer support.. no one ever responded.... finally I got a work around.. I am using that crappy table/phone as a paper weight.... I think that is the most expensive paper weight I ever bought...
  • Forum Thread: Dell Streak 7 Games do not run, System crashes; On Honeycomb 3.2

    Hi, My problem is with my Dell Streak 7 recieved Friday the 28th, the thing keeps rebooting and crashing, also no games work except some of them like Angry Birds, Minecraft Demo Pocket Edition, and more... None of the Tegra II Special games actually start... This is all on 3.2 Honeycomb Dell Released...