Venue 11 Pro slim keyboard "Unknown USB Device (Device Descriptor Request Failed)" [Code 43] - Mobile Devices Forum - Mobile Devices - Dell Community

Venue 11 Pro slim keyboard "Unknown USB Device (Device Descriptor Request Failed)" [Code 43]

Mobile Devices

Mobile Devices
Mobile devices Hardware and Software discussion

Venue 11 Pro slim keyboard "Unknown USB Device (Device Descriptor Request Failed)" [Code 43]

This question is not answered

I'm experiencing slim keyboard not being recognized in the Windows 8.1

The keyboard was working fine until one day it just stopped working.

I've always been careful of fragile keyboard so I thought this was software issue.

After backing up everything, I tried factory reset literally 8 times (both system recovery and clean)

I have most recent BIOS updated (April 2016 A 18) and all dell's recommended update  from its software.

I also tweaked power setting --> disabling power saving on USB

But it still come up as unrecognized each time.

I was wondering if this really is a hardware issue or just software bug from factory reset.

----------------

I have ProSupport warranty and was wondering if this covers slim keyboard as well?

----------------

Below is the error on my device manager.

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          8/6/2016 1:09:35 PM
Event ID:      411
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      Dell
Description:
Device USB\VID_0000&PID_0002\5&1347b1a9&0&4 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service: 
Lower Filters: 
Upper Filters: 
Problem: 0x2B
Status: 0x0

 

All Replies
  • Wonderful. Thanks for sharing your experience here. I can try to get slim keyboard recognize in Windows 8.1. Your thoughts and ideas are more useful to me. I will try your method. The sources are available to the new user here. You can also get more ideas and details here.

  • Even I can't surface the sudden slim Keyboard malfunction. It must be a driver issue.

  • These are truly impressive ideas in on the topic of forum. I’m glad that you simply shared here this useful info with us. Please keep us informed like this.  You have touched some good factors . Thanks!

    Save