I'm experiencing slim keyboard not being recognized in the Windows 8.1
The keyboard was working fine until one day it just stopped working.
I've always been careful of fragile keyboard so I thought this was software issue.
After backing up everything, I tried factory reset literally 8 times (both system recovery and clean)
I have most recent BIOS updated (April 2016 A 18) and all dell's recommended update from its software.
I also tweaked power setting --> disabling power saving on USB
But it still come up as unrecognized each time.
I was wondering if this really is a hardware issue or just software bug from factory reset.
I have ProSupport warranty and was wondering if this covers slim keyboard as well?
Below is the error on my device manager.
Log Name: Microsoft-Windows-Kernel-PnP/ConfigurationSource: Microsoft-Windows-Kernel-PnPDate: 8/6/2016 1:09:35 PMEvent ID: 411Task Category: NoneLevel: ErrorKeywords: User: SYSTEMComputer: DellDescription:Device USB\VID_0000&PID_0002\5&1347b1a9&0&4 had a problem starting.
Wonderful. Thanks for sharing your experience here. I can try to get slim keyboard recognize in Windows 8.1. Your thoughts and ideas are more useful to me. I will try your method. The sources are available to the new user here. You can also get more ideas and details here.
Even I can't surface the sudden slim Keyboard malfunction. It must be a driver issue.
These are truly impressive ideas in on the topic of forum. I’m glad that you simply shared here this useful info with us. Please keep us informed like this. You have touched some good factors . Thanks!