ISSUE : Unable to burn Audio disc using iTunes ., Drive not detected in ITunes.

 

SYMPTOM: When ever customer clicks on ITunes customer would get the following Warning Pop - Up and inside iTunes No Disc Drive Will be detected to burn the disc..

 

 

 

CAUSE: Mostly caused when the Upper filter and lower filters are removed from the registry. (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318) and when the multi - string value is missing which refers to the Itune drivers.

 

Resolution: ((A) Select in the REGISTRY EDITOR window the Heading {4D36E965- , do not click the plus sign.

B) Highlight the last "AB" REG_SZ file

C) Go to EDIT

D) Go to NEW

E) Click MULTI-STRING VALUE

F) A new "AB" NEW VALUE #1 REG_MULTI_SZ will be made

G) Right Click the file and rename it UpperFilters

H) After renaming, right click again and choose modify

I) Go to the text area of VALUE DATA and type in with matching case GEARAspiWDM

J) Press ENTER, very important because this will add a carriage return

K) Click OK

L) Restart computer and you should be set.