Video Driver cannot be installed after windows 10 upgrade - Video - Laptop - Dell Community

Video Driver cannot be installed after windows 10 upgrade

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Laptop computer Forums (Audio, General Hardware, Video)

Video Driver cannot be installed after windows 10 upgrade

This question has been answered by tcsmith11

Hello all,

As subject I upgraded my system with Windows 10 for this DELL laptop (i7 - F8C4K42).

After the installation I have found a problem related to the video driver, basically the ATI is not working as expectation  also if I use "configure switchable graphic" to force the ATI to work, this option seems not switching the video card.


I thought it was a problem related to the drivers so I downloaded a latest version of them (below the version used at that time)
AMD Radeon R7 M270 Graphics Driver
v15.200.1040.0 (A01) June 25, 2015

Unfortunately I couldn't installed due an unexpected issue. (below the log of it)

[08/07/15 22:38:14]    Update Package Execution Started
[08/07/15 22:38:14]    Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[08/07/15 22:38:14]    DUP Framework EXE Version: 3.3.1.70
[08/07/15 22:38:14]    DUP Release: 2D1DCA01
[08/07/15 22:38:14]    Intializing framework...
[08/07/15 22:38:16]    logo.png
[08/07/15 22:38:21]    User Command: attended
[08/07/15 22:38:21]    DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/07/15 22:38:21]    DUP Vendor Software Version: 15.200.1040.0
[08/07/15 22:38:21]    Local System/Model Compatible with this Package? Yes
[08/07/15 22:38:21]    Local System OS Version: 10.0.0.0
[08/07/15 22:38:21]    OS Compatible with this Package? Yes
[08/07/15 22:38:21]    Local System OS Language: EN
[08/07/15 22:38:21]    Language Compatible with this Package? Yes
[08/07/15 22:38:21]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/07/15 22:38:21]    Extraction-arguments:  -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/07/15 22:38:21]    Extraction-GetExitCode: 1
[08/07/15 22:38:21]    Identified Behavior : attended
[08/07/15 22:38:21]    Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPC2E5.tmp
[08/07/15 22:38:21]    Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPC2E5.tmp"
[08/07/15 22:38:21]    Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/07/15 22:38:21]    Identified Behavior : attended
[08/07/15 22:38:21]    (DupAPI::Execute): *** Shell Execute Error.  System error text = The system cannot find the file specified.
[08/07/15 22:38:21]    (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/07/15 22:38:21]    logo.png
[08/07/15 22:38:21]    Name of Exit Code: ERROR
[08/07/15 22:38:21]    Exit Code set to: 1 (0x1)
[08/07/15 22:38:21]    Result: FAILURE
[08/07/15 22:38:29]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt
[08/07/15 22:38:38]    User Command: attended
[08/07/15 22:38:38]    DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/07/15 22:38:38]    DUP Vendor Software Version: 15.200.1040.0
[08/07/15 22:38:38]    Local System/Model Compatible with this Package? Yes
[08/07/15 22:38:38]    Local System OS Version: 10.0.0.0
[08/07/15 22:38:38]    OS Compatible with this Package? Yes
[08/07/15 22:38:38]    Local System OS Language: EN
[08/07/15 22:38:38]    Language Compatible with this Package? Yes
[08/07/15 22:38:38]    User Parameter: logfile
[08/07/15 22:38:38]    User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt
[08/07/15 22:38:38]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/07/15 22:38:38]    Extraction-arguments:  -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/07/15 22:38:39]    Extraction-GetExitCode: 1
[08/07/15 22:38:39]    Identified Behavior : attended
[08/07/15 22:38:39]    Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP85C.tmp
[08/07/15 22:38:39]    Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP85C.tmp"
[08/07/15 22:38:39]    Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/07/15 22:38:39]    Identified Behavior : attended
[08/07/15 22:38:39]    (DupAPI::Execute): *** Shell Execute Error.  System error text = The system cannot find the file specified.
[08/07/15 22:38:39]    (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/07/15 22:38:39]    logo.png
[08/07/15 22:38:39]    Name of Exit Code: ERROR
[08/07/15 22:38:39]    Exit Code set to: 1 (0x1)
[08/07/15 22:38:39]    Result: FAILURE
[08/07/15 22:38:43]    logo.png
[08/07/15 22:38:43]    Name of Exit Code: ERROR
[08/07/15 22:38:43]    Execution terminated at date-time 08/07/15 22:38:43
[08/07/15 22:38:43]    ######

਍਍[08/07/15 22:38:52]    Update Package Execution Started
[08/07/15 22:38:52]    Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[08/07/15 22:38:52]    DUP Framework EXE Version: 3.3.1.70
[08/07/15 22:38:52]    DUP Release: 2D1DCA01
[08/07/15 22:38:52]    Intializing framework...
[08/07/15 22:38:52]    logo.png
[08/07/15 22:38:55]    User Command: attended
[08/07/15 22:38:55]    DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/07/15 22:38:55]    DUP Vendor Software Version: 15.200.1040.0
[08/07/15 22:38:55]    Local System/Model Compatible with this Package? Yes
[08/07/15 22:38:55]    Local System OS Version: 10.0.0.0
[08/07/15 22:38:55]    OS Compatible with this Package? Yes
[08/07/15 22:38:55]    Local System OS Language: EN
[08/07/15 22:38:55]    Language Compatible with this Package? Yes
[08/07/15 22:38:55]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/07/15 22:38:55]    Extraction-arguments:  -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/07/15 22:38:55]    Extraction-GetExitCode: 1
[08/07/15 22:38:55]    Identified Behavior : attended
[08/07/15 22:38:55]    Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP49E8.tmp
[08/07/15 22:38:55]    Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP49E8.tmp"
[08/07/15 22:38:55]    Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/07/15 22:38:55]    Identified Behavior : attended
[08/07/15 22:38:55]    (DupAPI::Execute): *** Shell Execute Error.  System error text = The system cannot find the file specified.
[08/07/15 22:38:55]    (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/07/15 22:38:55]    logo.png
[08/07/15 22:38:55]    Name of Exit Code: ERROR
[08/07/15 22:38:55]    Exit Code set to: 1 (0x1)
[08/07/15 22:38:55]    Result: FAILURE
[08/07/15 22:38:57]    Name of Exit Code: ERROR
[08/07/15 22:38:57]    Execution terminated at date-time 08/07/15 22:38:57
[08/07/15 22:38:57]    ######

਍਍[08/08/15 23:04:12]    Update Package Execution Started
[08/08/15 23:04:12]    Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[08/08/15 23:04:12]    DUP Framework EXE Version: 3.3.1.70
[08/08/15 23:04:12]    DUP Release: 2D1DCA01
[08/08/15 23:04:12]    Intializing framework...
[08/08/15 23:04:12]    logo.png
[08/08/15 23:04:18]    User Command: attended
[08/08/15 23:04:18]    DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/08/15 23:04:18]    DUP Vendor Software Version: 15.200.1040.0
[08/08/15 23:04:18]    Local System/Model Compatible with this Package? Yes
[08/08/15 23:04:18]    Local System OS Version: 10.0.0.0
[08/08/15 23:04:18]    OS Compatible with this Package? Yes
[08/08/15 23:04:18]    Local System OS Language: EN
[08/08/15 23:04:18]    Language Compatible with this Package? Yes
[08/08/15 23:04:18]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/08/15 23:04:18]    Extraction-arguments:  -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/08/15 23:04:18]    Extraction-GetExitCode: 1
[08/08/15 23:04:18]    Identified Behavior : attended
[08/08/15 23:04:18]    Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP9A70.tmp
[08/08/15 23:04:18]    Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP9A70.tmp"
[08/08/15 23:04:18]    Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/08/15 23:04:18]    Identified Behavior : attended
[08/08/15 23:04:18]    (DupAPI::Execute): *** Shell Execute Error.  System error text = The system cannot find the file specified.
[08/08/15 23:04:18]    (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/08/15 23:04:18]    logo.png
[08/08/15 23:04:18]    Name of Exit Code: ERROR
[08/08/15 23:04:18]    Exit Code set to: 1 (0x1)
[08/08/15 23:04:18]    Result: FAILURE
[08/08/15 23:04:21]    User Command: attended
[08/08/15 23:04:21]    DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/08/15 23:04:21]    DUP Vendor Software Version: 15.200.1040.0
[08/08/15 23:04:21]    Local System/Model Compatible with this Package? Yes
[08/08/15 23:04:21]    Local System OS Version: 10.0.0.0
[08/08/15 23:04:21]    OS Compatible with this Package? Yes
[08/08/15 23:04:21]    Local System OS Language: EN
[08/08/15 23:04:21]    Language Compatible with this Package? Yes
[08/08/15 23:04:21]    User Parameter: logfile
[08/08/15 23:04:21]    User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt
[08/08/15 23:04:21]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/08/15 23:04:21]    Extraction-arguments:  -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/08/15 23:04:22]    Extraction-GetExitCode: 1
[08/08/15 23:04:22]    Identified Behavior : attended
[08/08/15 23:04:22]    Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPA9C3.tmp
[08/08/15 23:04:22]    Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPA9C3.tmp"
[08/08/15 23:04:22]    Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/08/15 23:04:22]    Identified Behavior : attended
[08/08/15 23:04:22]    (DupAPI::Execute): *** Shell Execute Error.  System error text = The system cannot find the file specified.
[08/08/15 23:04:22]    (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/08/15 23:04:22]    logo.png
[08/08/15 23:04:22]    Name of Exit Code: ERROR
[08/08/15 23:04:22]    Exit Code set to: 1 (0x1)
[08/08/15 23:04:22]    Result: FAILURE
[08/08/15 23:04:24]    Name of Exit Code: ERROR
[08/08/15 23:04:24]    Execution terminated at date-time 08/08/15 23:04:24
[08/08/15 23:04:24]    ######

਍਍[09/23/15 15:07:33]    Update Package Execution Started
[09/23/15 15:07:33]    Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[09/23/15 15:07:33]    DUP Framework EXE Version: 3.3.1.70
[09/23/15 15:07:33]    DUP Release: 2D1DCA01
[09/23/15 15:07:33]    Intializing framework...
[09/23/15 15:07:35]    logo.png
[09/23/15 15:07:47]    User Command: attended
[09/23/15 15:07:47]    DUP Capabilities Value: 39845887 (0x25FFFFF)
[09/23/15 15:07:47]    DUP Vendor Software Version: 15.200.1040.0
[09/23/15 15:07:47]    Local System/Model Compatible with this Package? Yes
[09/23/15 15:07:47]    Local System OS Version: 10.0.0.0
[09/23/15 15:07:47]    OS Compatible with this Package? Yes
[09/23/15 15:07:47]    Local System OS Language: EN
[09/23/15 15:07:47]    Language Compatible with this Package? Yes
[09/23/15 15:07:47]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[09/23/15 15:07:47]    Extraction-arguments:  -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[09/23/15 15:07:47]    Extraction-GetExitCode: 1
[09/23/15 15:07:47]    Identified Behavior : attended
[09/23/15 15:07:47]    Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP8FA6.tmp
[09/23/15 15:07:47]    Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP8FA6.tmp"
[09/23/15 15:07:47]    Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[09/23/15 15:07:47]    Identified Behavior : attended
[09/23/15 15:07:47]    (DupAPI::Execute): *** Shell Execute Error.  System error text = The system cannot find the file specified.
[09/23/15 15:07:47]    (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[09/23/15 15:07:48]    logo.png
[09/23/15 15:07:48]    Name of Exit Code: ERROR
[09/23/15 15:07:48]    Exit Code set to: 1 (0x1)
[09/23/15 15:07:48]    Result: FAILURE
[09/23/15 15:07:52]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt
[09/23/15 15:08:23]    logo.png
[09/23/15 15:08:23]    Name of Exit Code: ERROR
[09/23/15 15:08:23]    Execution terminated at date-time 09/23/15 15:08:23
[09/23/15 15:08:23]    ######

਍਍[09/23/15 19:18:04]    Update Package Execution Started
[09/23/15 19:18:04]    Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[09/23/15 19:18:04]    DUP Framework EXE Version: 3.3.1.70
[09/23/15 19:18:04]    DUP Release: 2D1DCA01
[09/23/15 19:18:04]    Intializing framework...
[09/23/15 19:18:04]    logo.png
[09/23/15 19:18:19]    User Command: attended
[09/23/15 19:18:19]    DUP Capabilities Value: 39845887 (0x25FFFFF)
[09/23/15 19:18:19]    DUP Vendor Software Version: 15.200.1040.0
[09/23/15 19:18:19]    Local System/Model Compatible with this Package? Yes
[09/23/15 19:18:19]    Local System OS Version: 10.0.0.0
[09/23/15 19:18:19]    OS Compatible with this Package? Yes
[09/23/15 19:18:19]    Local System OS Language: EN
[09/23/15 19:18:19]    Language Compatible with this Package? Yes
[09/23/15 19:18:19]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[09/23/15 19:18:19]    Extraction-arguments:  -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[09/23/15 19:18:19]    Extraction-GetExitCode: 1
[09/23/15 19:18:19]    Identified Behavior : attended
[09/23/15 19:18:19]    Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPEE85.tmp
[09/23/15 19:18:19]    Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPEE85.tmp"
[09/23/15 19:18:19]    Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[09/23/15 19:18:19]    Identified Behavior : attended
[09/23/15 19:18:19]    (DupAPI::Execute): *** Shell Execute Error.  System error text = The system cannot find the file specified.
[09/23/15 19:18:19]    (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[09/23/15 19:18:20]    logo.png
[09/23/15 19:18:20]    Name of Exit Code: ERROR
[09/23/15 19:18:20]    Exit Code set to: 1 (0x1)
[09/23/15 19:18:20]    Result: FAILURE
[09/23/15 19:18:21]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt

Do you have any suggestion or solution for this problem?

Thank you in advance.

Verified Answer
  • Hi Daniele0786,

    I encountered the problem myself today, as choosing the INSTALL option will lead to a failure like you, and choosing EXTRACT option will result in nothing extracted. So I think the procedure of the .EXE file is not working propably. I tried this SOLUTION and it worked well for me. You have to extract the .EXE manually, using 7-Zip. 

    1. Download and install 7-Zip from http://www.7-zip.org/
    2. Open 7-Zip and browse to the folder containing the exe.
    3. Right click on the exe file and click "Open Inside".
    4. Double click a folder inside if needed to get to the files.
    5. Select the files you need by clicking on them while holding down the ctrl key.
    6. Right click on the selected files and click "Copy To".
    7. Type a path or click on the "..." button to browse for a folder.
    8. Click Ok.

    Remember to extract each driver to one folder and name it so you won't mistake one for another. The content of the .EXE (the driver) should be extracted completely, then you can choose the Setup file(it is the file with "Application" type) to manual install it. Done!

    Hope this works for you.

    Cheers,

    HsHero

  • I had the same problem in Win 10 and solved it even easier: 


    Use the Extract option, but select a DIFFERENT folder than it is trying to extract to (in other words, NOT C:\ProgramData\Dell\drivers).    Something must be wrong with the installer. 

    Then, run the install/setup manually from there. 

All Replies
  • <spammer>

  • Which kind of answer is this?

  • Hello all,

    is there anyone that can help me with this?


    Thank you.

  • Hi Daniele0786,

    I encountered the problem myself today, as choosing the INSTALL option will lead to a failure like you, and choosing EXTRACT option will result in nothing extracted. So I think the procedure of the .EXE file is not working propably. I tried this SOLUTION and it worked well for me. You have to extract the .EXE manually, using 7-Zip. 

    1. Download and install 7-Zip from http://www.7-zip.org/
    2. Open 7-Zip and browse to the folder containing the exe.
    3. Right click on the exe file and click "Open Inside".
    4. Double click a folder inside if needed to get to the files.
    5. Select the files you need by clicking on them while holding down the ctrl key.
    6. Right click on the selected files and click "Copy To".
    7. Type a path or click on the "..." button to browse for a folder.
    8. Click Ok.

    Remember to extract each driver to one folder and name it so you won't mistake one for another. The content of the .EXE (the driver) should be extracted completely, then you can choose the Setup file(it is the file with "Application" type) to manual install it. Done!

    Hope this works for you.

    Cheers,

    HsHero

  • I had the same problem in Win 10 and solved it even easier: 


    Use the Extract option, but select a DIFFERENT folder than it is trying to extract to (in other words, NOT C:\ProgramData\Dell\drivers).    Something must be wrong with the installer. 

    Then, run the install/setup manually from there. 

  • Dude! Love you bro!( Being a guy i musnt say this but... ) Yeah thanks a lot for this really valuable suggestion. It did work