XPS L502X integrated webcam won't start, error message "Close the other video streaming applications to start video" - Video - Laptop - Dell Community

XPS L502X integrated webcam won't start, error message "Close the other video streaming applications to start video"

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XPS L502X integrated webcam won't start, error message "Close the other video streaming applications to start video"

This question has been answered by RockSt☆r-Rick K

Hello, i've been working with this issue for more than a week now. Have tried all the solutions on the net without any success.

Windows 7 home premium x64 is installed on the machine.

When trying to use any application using camera shows up a message, that webcam is used by another application. This pops up on Skype and Dell Webcamcentral. Ms Silverlight shows black screen, no message. The device is present under imaging devices in device manager. The driver installed is Microsoft 6/21/2006 ver. 6.1.7601.18208, status "device is working properly". Driver files: ksthunk.sys, usbvideo.sys and ctclsflt.sys after installing webcam central.

Here is what i tried:

1. Installing drivers from Dell.com in the correct order

2. Uninstalling webcam driver and letting windows install the driver from windows update.

3. Uninstalling windows driver and installing Quanta webcam driver before restart. Note, that in all 3 steps quanta driver never showed up in driver details in device manager.

4. Uninstalled skype.

4.Uninstalled all "usb root" in device manager, restarted, windows installed it's drivers, installed Dell_SX2210-Monitor_Webcam SW RC1.1_ R230103.

5. Uninstalled Webcamcentral, downloaded and installed ver 6.1 Skype.

6. Started windows in a clean boot state.

7. Installed process observer. Webcam is used only by skype, but skype gives "camera used by another app" error message.

8. Turned off laptop, removed ac power and battery, pressed power on button for 30 secs.

9. Tried to update driver through device manager - driver is up to date.

10. Reinstalled windows and installed chipset drivers + wireless drivers and let the windows update. Then installed all Dells drivers in the correct order.

11. Restored to the point before windows update and installed Dell drivers in the correct order.

12. Restored to the point after windows update again. Installed ms Silverlight, camera shows black screen. Room is light, tried a sheet of white paper close to the camera.

13. Tried different skype versions again, uninstalled skype.

14. Process observer shows that nothing uses webcam. Supportassist shows failure in webcam at all checkup stages. Supportassist suggests to turn of programs that might be using camera.

15. Tried all the steps before windows reinstall.

16. I gave up and ask for your help.

Here is Supportassist diagnostics log:

SupportAssist Log File

Sunday, April 12, 2015 6:42:12 PM
Overall Test Result: Failed
 
WEBCAM
Driver Provider: Microsoft
Driver Version: 6.1.7601.18208, 6/21/2006
Capture To Screen Test
Test Started 4/12/2015 6:26:18 PM
Error Message: Error creating the filter graph for rendering video. 4/12/2015 6:30:55 PM
Test Finished: Failed (Error code: WWC02-7TM) 4/12/2015 6:30:55 PM
Capture To File Test
Test Started 4/12/2015 6:30:55 PM
Error Message: Error creating the filter graph for rendering video. 4/12/2015 6:36:27 PM
Test Finished: Failed (Error code: WWC01-XEI) 4/12/2015 6:36:27 PM
Edge Detection Test
Test Started 4/12/2015 6:36:28 PM
Error Message: Unable to capture video frames. 4/12/2015 6:36:58 PM
Test Finished: Failed (Error code: WWC09-VFH) 4/12/2015 6:36:58 PM
Luminance Depth Test
Test Started 4/12/2015 6:36:58 PM
Error Message: Unable to capture video frames. 4/12/2015 6:37:28 PM
Test Finished: Failed (Error code: WWC08-5TS) 4/12/2015 6:37:28 PM
RGB Channel Test
Test Started 4/12/2015 6:37:28 PM
Error Message: Unable to capture video frames. 4/12/2015 6:37:59 PM
Test Finished: Failed (Error code: WWC05-OKO) 4/12/2015 6:37:59 PM
RGB Color Depth Test
Test Started 4/12/2015 6:37:59 PM
Error Message: Unable to capture video frames. 4/12/2015 6:38:29 PM
Test Finished: Failed (Error code: WWC07-WLL) 4/12/2015 6:38:29 PM
RGB Line Amplifier Test
Test Started 4/12/2015 6:38:29 PM
Error Message: Unable to capture video frames. 4/12/2015 6:39:00 PM
Test Finished: Failed (Error code: WWC06-IV1) 4/12/2015 6:39:00 PM
RGB Line Driver Test
Test Started 4/12/2015 6:39:00 PM
Error Message: Unable to capture video frames. 4/12/2015 6:39:30 PM
Test Finished: Failed (Error code: WWC04-YMZ) 4/12/2015 6:39:30 PM
RGB Pixel Test
Test Started 4/12/2015 6:39:30 PM
Error Message: Unable to capture video frames. 4/12/2015 6:40:00 PM
Test Finished: Failed (Error code: WWC03-1VT) 4/12/2015 6:40:01 PM

System Summary

Product Dell System XPS L502X
Service Tag JQNQCT1
Express Service Code 429-708-457-81

Operating System

Operating System
Name Microsoft Windows 7 Home Premium Edition (64-bit)
Service Pack Service Pack 1
Build Number 7601
DirectX Version 11
Windows Directory c:\windows
System Directory c:\windows\system32
Maximum OS Memory 16.00 GB
System Name INDRE-PC
User Name Indre
Windows Experience Index
Base Score 5.9
Processor Subscore 7.5
Memory (RAM) Subscore 7.6
Graphics (Aero) Subscore 6.2
Gaming Graphics Subscore 6.2
Primary Disk Subscore 5.9
Assessment State Valid Scores
Assessment Date 4/9/2015 7:23:35 AM
Windows Update
Automatic Updates Automatic download and install
Last checked 2015-04-11 22:25:37

Security

Windows Update
Automatic Updates Automatic download and install
Last checked 2015-04-11 22:25:37
Firewall - Windows Firewall
Windows Firewall Enabled Yes

Motherboard

Manufacturer Dell Inc.
Product 0NJT03
Chipset Intel PCH HM67
ePPID CN0NJT034864324S0399
BIOS
Vendor Dell Inc.
Release Date 09/07/2012
BIOS Version String A12
ROM Size 2.50 MB
SMBIOS
Version 2.6
ACPI Thermal Zones
TZ00
Current Temperature 65 C
TZ01
Current Temperature 65 C
Intel(R) Mobile Express Chipset SATA AHCI Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type SATA Controller
Class 01h:06h:01h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1C03h
Revision 05h
Driver Provider Intel
Driver Version 10.1.2.1004, 1-12-2011
Driver c:\windows\system32\drivers\iastor.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1C2Dh
Revision 05h
Driver Provider Intel
Driver Version 9.2.0.1013, 9-16-2010
Driver c:\windows\system32\drivers\usbehci.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1C26h
Revision 05h
Driver Provider Intel
Driver Version 9.2.0.1013, 9-16-2010
Driver c:\windows\system32\drivers\usbehci.sys
Renesas Electronics USB 3.0 Host Controller
Interface PCI Express x1
Location PCI bus 4, device 0, function 0
Type USB xHCI Controller (USB 3.0)
Class 0Ch:03h:30h
PCI Identification
Vendor Name NEC Corporation
Vendor ID 1033h
Device ID 0194h
Revision 04h
Driver Provider Renesas Electronics
Driver Version 2.1.27.0, 9-13-2011
Driver c:\windows\system32\drivers\nusb3xhc.sys

Processors

Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (CPU:0)
Name Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Cores 4
Threads 8
Signature 206A7h
Family 6h
Model 2Ah
Technology 32 nm
Temperature 66 C
Performance
Max Qualified Speed 2.20 GHz
Max Turbo Boost Speed 3.09 GHz
Current Speed 2.79 GHz
Multiplier x 28.0 (8 - 22)
Max Turbo Boost Ratio x 31
Bus Speed 99.78 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, XD, VMX, IDA
Cache Summary
L1 Data Cache 4 x 32.00 kB
L1 Instruction Cache 4 x 32.00 kB
L2 Cache 4 x 256.00 kB
L3 Cache 6.00 MB
Core : 0
Temperature 65 C
Threads 2
Core : 1
Temperature 69 C
Threads 2
Core : 2
Temperature 67 C
Threads 2
Core : 3
Temperature 66 C
Threads 2
L1 Data Cache
Quantity 4
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 4
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 4
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 6.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes

Memory

System Memory
Total Physical Memory 8.00 GB
Maximum Supported Memory 8.00 GB
Page Files
Total Size 7.90 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 7.90 GB
4096 MB DDR3 (1333 MHz)
Source SMBIOS
Memory Size 4.00 GB
Memory Type DDR3 (1333 MHz)
Memory Manufacturer Hynix/Hyundai
Memory Part Number HMT351S6CFR8C-H9
Memory Serial Number 3280B845
4096 MB DDR3 (1333 MHz)
Source SMBIOS
Memory Size 4.00 GB
Memory Type DDR3 (1333 MHz)
Memory Manufacturer Kingston
Memory Part Number 9905428-045.A00LF
Memory Serial Number 3A2D9D10

Batteries

Main Battery
Battery Name Dell
Manufacturer Name SIMPLO
Type LION - Lithium Ion
Battery Serial Number 1130
Designed Capacity Percentage 13
Current Charge Percentage 100
Current Charge 7.23 Wh
Full Charged Capacity 7.23 Wh
Designed Capacity 57.72 Wh
Voltage 12.41 V

Communications

Network Card - Intel(R) Centrino(R) Wireless-N 1030
Vendor Name Intel Corporation
Serial Number 4C-EB-42-82-35-6B
Interface PCI Express x1
MAC Address 4c:eb:42:82:35:6b
Adapter Connected Yes
Current Speed 117.00 Mbps
IP Address 192.168.0.129
IP Mask 255.255.255.0
Gateway IP Address 192.168.0.1
DHCP Server 192.168.0.1
Adapter DHCP Enabled Yes
Driver Provider Intel
Driver Version 15.2.0.19, 6-3-2012
Network Card - Realtek PCIe GBE Family Controller
Vendor Name Realtek Semiconductor Co., Ltd.
Interface PCI Express x1
MAC Address 84:8f:69:d3:9c:57
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 0.0.0.0
Adapter DHCP Enabled Yes
Driver Provider Realtek
Driver Version 7.48.823.2011, 8-23-2011
Bluetooth Port - Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Bluetooth Port Address (4C:EB:42:82:35:6F)
Service Name BTHUSB
Driver Provider Intel
Driver Version 1.0.81.20584, 7-19-2011

Hard Drives

ST9500423AS
Vendor Seagate
Model Number ST9500423AS
Serial Number 6WR0TLKH
Firmware Revision 0005DEM1
Size 465.8 GB
Marketed Size 500 GB
Cache Size 16 MB
Sector Information
Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count 976773168
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Rotation Rate 7200 RPM
Total Data Read 60.99 GB
Total Data Written 1.85 TB
Temperature Information
Temperature 48 C
Minimum Temperature (Power Cycle) 23 C
Maximum Temperature (Power Cycle) 54 C
Minimum Temperature (Lifetime) 23 C
Maximum Temperature (Lifetime) 55 C
Maximum Recommended 55 C
Maximum Temperature Limit 60 C
Minimum Recommended 14 C
Minimum Temperature Limit 10 C
SMART Attributes
Power Cycles 3
Power On Hours 17
Load Cycle Count 61
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Start Stop Count 3
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 96 minutes
Excessive Password Attempts No
C:
Volume Serial Number 9019-6BE8
File System NTFS
Volume Capacity 465.66 GB
Volume Free Space 412.12 GB
Volume Used Space 53.54 GB

Optical Drives

TSSTcorp DVD+-RW SN-208BB
Model Number TSSTcorp DVD+/-RW SN-208BB
Drive Serial Number R8KL6GMC2019EQ
Firmware Revision D300
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED
Write Strategy TAO, SAO, RAW, RAW-MS

Video

Video Card - Intel(R) HD Graphics 3000
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel(R) HD Graphics Family
Video Card Memory 2.06 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 9.17.10.4101, 1-30-2015
Video Card - NVIDIA GeForce GT 540M
Vendor Name NVIDIA Corporation
Video Card Memory 2.00 GB
Video Card BIOS 70.08.44.00.11
GPU : 0
Temperature 49 C
Driver Provider NVIDIA
Driver Version 8.17.12.8577, 11-3-2011
Display - Generic PnP Monitor
Mode 1366 x 768 (32-bit) (60 Hz)
Preferred Mode 1366 x 768 (60 Hz)
Signal Type Digital
Video Capture Device - WEBCAM
Driver Provider Microsoft
Driver Version 6.1.7601.18208, 6/21/2006

Audio

Sound Card - Realtek High Definition Audio
Driver Provider Realtek Semiconductor Corp.
Driver Version 6.0.1.6312, 2-18-2011
Driver c:\windows\system32\drivers\rtkvhd64.sys
Sound Card - High Definition Audio Device
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 11-19-2010
Driver c:\windows\system32\drivers\hdaudio.sys

USB Devices

USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Device Version 105.1.9
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Intel
Driver Version 1.0.81.20584, 7-19-2011
Driver c:\windows\system32\drivers\bthusb.sys
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
WEBCAM
Manufacturer QUANTA
Serial Number 1802
Device Version 1.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18328, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys

Input Devices

Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\i8042prt.sys
Mouse - PS/2 Compatible Mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006

Printers

Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Version 6.1.7601.17514
Driver C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

 

Product Version: 1.0.6584.81

Verified Answer
  • Iqb,

    Make a system restore point.

    Start, control panel, device manager, Go to the USB Controller section and click the + sign. Go to each USB Root Hub. right click on it, left click uninstall.

    Restart your computer. When you login, the new hardware wizard will reinstall everything. Please be patient, it could take up to 2 minutes.

    Try the webcam and see if it works.

    If no, then the webcam became detached from the motherboard, usually near the webcam

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

All Replies
  • Iqb,

    Make a system restore point.

    Start, control panel, device manager, Go to the USB Controller section and click the + sign. Go to each USB Root Hub. right click on it, left click uninstall.

    Restart your computer. When you login, the new hardware wizard will reinstall everything. Please be patient, it could take up to 2 minutes.

    Try the webcam and see if it works.

    If no, then the webcam became detached from the motherboard, usually near the webcam

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Hello Rick,

    thank you for your suggestion, but unfortunately it didn't work either. Webcam is still "being used by another application".

  • This can be malware, driver issue or Skype update.  Which version of Skype is running?

    http://www.dell.com/support/article/us/en/19/SLN85507/en

    Version 7 is the current version.

    http://www.skype.com/en/download-skype/skype-for-windows/

     

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating
    Contact USA Technical Support

    Get Support on Twitter @DellCaresPro

  • Hello SpeedStep,

    Thank you for your answer.

    This is not a malware issue in my case, since i scans for malware have been done with AVG and Malwarebytes. To top it all, windows have been reinstalled.

    Pc is running the latest 7.3 version of skype. Checked also versions 6.1, 6.3 and 6.6.

    Might be a driver issue, yes, but i followed all available solutions and FAQs. The only thing that bugs me is that i am still seeing Microsoft driver version 6.1.7601.18208 and not Quanta in device manager. I can see though that Quanta 05/14/2010 1.0.1404.1005 is installed in Programs and features.

  • Hi Iqb, 

    I am facing the same issue as what you described. And reinstalled all the drivers but still has the same issue. I cannot understand what went wrong.

    I had faced a situation where the webcam was not working due to some issue with the webcam central software, however I had reinstalled it and it worked well.

    If I come across any solution then I will surely give a reply.

    Thanks.

  • Hi SPEEDSTEP, 

    I tried to follow your instructions and suggestions. Updated the Skype to version 7. However the webcam is not operating in neither of the programs such as Gmail, Facebook Messenger and the Latest Webcam Software. 

    I tried to install the drivers (Quanta) as well as the same which come with the Dell Web Cam Central software. I am unable to resolve it. 

    Will a factory reset resolve this issue?

    I have couple of screenshot for reference as well.

    Hope to get a solution for this.

    Thanks.

    AshTank

  • I have the same problem... formatted computer with a fresh install of windows 7 and still get the error message that webcam is being used by another program... I disassembled laptop and checked connections and everything appears ok. Last step will be to order a new webcam part.

  • richh999,

    When you recently install/reinstall the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

    Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers and Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

    (Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.

    Try reading...

    Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software You can try this file, also known as Dell Webcam Central Version 1.40.05 .

    Make a system restore point.

    Start, control panel, device manager, Go to the USB Controller section and click the + sign. Go to each USB Root Hub. right click on it, left click uninstall.

    Restart your computer. When you login, the new hardware wizard will reinstall everything. Please be patient, it could take up to 2 minutes.

    Try the webcam and see if it works.

    If no, then the webcam became detached from the motherboard, usually near the webcam

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015