Black spots on screen

Laptop

Laptop
Laptop computer Hardware and Software discussion

Black spots on screen

This question has suggested answer(s)
I have two black spots on my laptops screen. What could be The problem and how do I fix it?please help.
All Replies
  • Hi jomusakhulu,

    Please share the system model. 

    You can try using your system in ‘Safe mode with Networking’ and see if it exhibits the same behavior.

    Steps to access ‘Safe mode with Networking’: 

    1. Restart the computer.
    2. Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
    3. Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the <Enter> key.
    4. Select the user account at the log in screen.

    Check if the issue persists there.

    To be sure about the issue with LCD, you can check if the computer works perfectly fine with external monitor. Also, you can run a test on the LCD of your computer to be sure of that You can watch the detailed steps and how to run LCD BIST from link: http://dell.to/R6XKBV

    You can also check the pixel policy: http://dell.to/XcmeJU

    Please reply for further clarifications. 

    Thanks and Regards,
    Chinmay S
    #iworkfordell 
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/10GaKAc  

  • I did the tests and all the black spots still remain. What. Could be the issue? Is it fixable?

  • Did t work... Help
  • It hasn't worked
  • Hi jomusakhulu,

    A display with 1 to 5 fixed sub-pixel is considered normal and within industry standards.

    For more information on this, you can refer to link: http://dell.to/XcmeJU 

    Please reply for further clarifications. 

    Thanks and Regards,
    Chinmay S
    #iworkfordell 
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/10GaKAc  

  • Could I send you a picture of it? I need your email add if possible

  • Hi jomusakhulu, 

    You can also paste the screenshot of same here. 

    While replying to this thread, you can click on the option to insert image and can upload the screenshot of same.

    As an example image is shown below:

      

    Please reply for further clarifications. 

    Thanks and Regards,
    Chinmay S
    #iworkfordell 
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/10GaKAc