dell inspiron n5110 display driver (HD 3000), full screen mode problem. (windows 8 32 bit)

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dell inspiron n5110 display driver (HD 3000), full screen mode problem. (windows 8 32 bit)

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Hi Team

I am getting an issue when view the full screen mode, message saying "bubbled stopped working"

Problems are as follows

1. Microsoft powerpoint full screen mode (slide show) does not work

2. Media player does not work (cannot watch movies, and play audio)

3. screen savers do not work (Ex: bubbles)

when I remove the driver, it works, and enable gack again same issue happens

machine  - dell inspiron n5110

BIOS  - updated to latest  - A11

OS - windows 8 32 bit (consumer priview build 850)

Display driver  - HD 3000

Dedicated Nvida card

Please help me to sort out issue, I am really fedup searching the soluation. Please help. I am really unhappy with this issue

Best Regards

Gayan

All Replies
  • Hi gpdissanayake,

    Updating the Chipset, Notebook system software and Video driver should fix the issue. The following links will help you download the necessary drivers;

    Link for Chipset driver: http://dell.to/QHpdvi

    Link for Notebook system software: http://dell.to/QSdomf

    Link for Video driver: http://dell.to/PJQbmX

    Before installing the Video driver, uninstall the existing Video drivers by going to Start menu> Control Panel> Programs and features. Once the programs window opens, locate the NVidia Video driver and uninstall by right clicking on it.

    The drivers have to be installed in the same order as mentioned above and please restart the system after every driver installation. I would also suggest you to install all the Windows updates.

    I hope this helps

    Please let us know in case of any queries. I will be glad to help.

    Thanks and regards
    Harish R
    #iworkfordell

    Thanks and Regards,
    Harish R
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • Hi Harish


    Thank you very much your support. Very happy to hear. I will do the above steps and get back to you

    Thanks once again

    Best regards

    Gayan Big Smile

  • Hi gpdissanayake,

    Please try the steps and keep me posted with the result. Let me know if you need any other help. I Will be glad to assist.

    Thanks and regards
    Harish R
    #iworkfordell

    Thanks and Regards,
    Harish R
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • Hi Harish

    I followed above steps

    1. Unintalled the existing Nvedia driver though control panel

        After Uninstalling Nvedia driver. Issues I mentioned are not appeared. (Media Player worked / bubbled worked / power point full screen worked). Big Smile

       They worked fine, Thanks for the help... But when I am going to install Nvedia driver, issues are as follows

    2.  from this link http://dell.to/QSdomf I downloaded the "Update Package for Microsoft® Windows® " and tried to procced. But following error appeared

        File  - DSS_UTIL_WIN_R282538.EXE

      

    [11/15/12 21:43:42]	Dell Update Package Execution Start
    [11/15/12 21:43:42]	Original command line: "C:\Users\Sandanee Ammi\Desktop\Dell inspiron drivers\Notebook system software\Update Package for Microsoft® Windows\DSS_UTIL_WIN_R282538.EXE" 
    [11/15/12 21:43:42]	DUPFramework version: 3.0.80.1
    [11/15/12 21:43:55]	User Command: attended
    [11/15/12 21:43:55]	DUP Capabilities Value: 2097151 (0x1FFFFF)
    [11/15/12 21:43:55]	DUP Vendor Software Version: 7.0.3
    [11/15/12 21:43:55]	Local System/Model Compatible with this Package? Yes
    [11/15/12 21:43:55]	Local System OS Version: 6.2.0.0
    [11/15/12 21:43:55]	OS Compatible with this Package? Unknown
    [11/15/12 21:43:55]	Local System OS Language: Unknown
    [11/15/12 21:43:55]	Language Compatible with this Package? Unknown
    [11/15/12 21:43:55]	Identified Behavior : attended
    [11/15/12 21:43:55]	Temporary payload log file name: C:\Users\Sandanee Ammi\AppData\Local\dell\drivers\DSS_UTIL_WIN_R282538\DUPA63D.tmp
    [11/15/12 21:43:55]	Translated Command Line : msiexec.exe /i systemsoftware.msi /log C:\Users\Sandanee Ammi\AppData\Local\dell\drivers\DSS_UTIL_WIN_R282538\DUPA63D.tmp
    [11/15/12 21:43:55]	Path : C:\Users\Sandanee Ammi\AppData\Local\dell\drivers\DSS_UTIL_WIN_R282538
    [11/15/12 21:43:55]	Identified Behavior : attended
    [11/15/12 21:43:59]	 Append File : C:\Users\Sandanee Ammi\AppData\Local\Dell\UpdatePackage\Log\DSS_UTIL_WIN_R282538.txt
    [11/15/12 21:43:59]	
    --- Start of Payload log ---
    
    [11/15/12 21:43:59]	
    --- End of Payload log ---
    
    [11/15/12 21:43:59]	Vendor Software Return Code: 1639
    [11/15/12 21:43:59]	(MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
    [11/15/12 21:43:59]	Name of Exit Code: 
    [11/15/12 21:43:59]	(DupAPI::GetReturnCode): *** Unable to find DUP value for: 
    [11/15/12 21:43:59]	Exit Code set to: 1 (0x1)
    [11/15/12 21:43:59]	Result: FAILURE
    [11/15/12 21:44:07]	Open file: C:\Users\Sandanee Ammi\AppData\Local\Dell\UpdatePackage\Log\DSS_UTIL_WIN_R282538.txt

    3. When I install the Nvedia Driver from this path http://dell.to/PJQbmX I am given the following error

    I tried to install through compatible mode, It given an error. and windows updates, I could find the Nvedia driver there 171 MB, when I click update driver, driver is getting downloaded, 
    and then at the last point gives an error

    Harish Kindly help me. Issue is due to 32 bit win 8 OS ?

    Best regards
    Gayan
  • Hi Sir,

    I was able to download Nvedia 32 bit driver (windows 8), and installed it. Now Issue is begins occuring.

    1. when I start , media player , could not open / bubbled stopepd working / powerpoint does not open the full screen mode

    Then I disabled the Nvedia driver. Now everything is working fine. (Refer Below Image)

    So , I thing problem is with the nvedia driver. or some driver is missing, witch supports nvedia.

    Harish, Please assist me, what should I do   :)

    Best Regards

    Gayan

  • Hi gpdissanayake,

    I suggest that you update the Video driver from the NVidia website as the driver available on Dell website is applicable for 64bit and not 32bit operating system. The following link will help you to download the latest Windows 8 32bit compatible driver:

    http://bit.ly/W6ycrR

    Before installing, please uninstall the existing video driver.

    I hope  this helps.

    Please let me know in case of any queries.

    Thanks and regards
    Harish R
    #iworkfordell

    Thanks and Regards,
    Harish R
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • Dear Sir

    I unisnstalled Nvedia driver first and re installed the new driver from the above source

    But when I re start the machine. Same issue is happening.

    when start the bubbled screen saver, black screen comes and displays "bubbled was stopped working". This issue comes to media player , powerpoint slide show .etc

    When I disable the Nvedia driver. Then everything workes fine

    Harish , Should I have to install some other driver. 

    I already installed

        Chipset driver 32 bit windows 8

        BIOS A11 32 bit windows 8

        Vedi driver HD 3000, 32 bit windows 8

        Now problem is Nvedia driver , 32 bit windows 8

    Please assist me to solve the issue

    Best Regards

    Gayan

  • Hi gpdissanayake,

    We can try removing the NVidia driver completely. Restart the system and install all the Windows updates. Check if the issues if fixed as Windows updated are known to fix most of the issues.

    I hope this helps.

    Please let me know in case of any queries.

    Thanks and regards
    Harish R
    #iworkfordell

    Thanks and Regards,
    Harish R
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • hi......................

    harish  this kiran i am getting a issue regarding display and graphics problem in win8 in dell n5510 sereis if u know any solution pls 

    help and is there any graphics device drivers for win8?

  • Hello, I have met the same situation, and find the resolution on this website: http://www.driversguru.com/

    You can try it.