Webcam problem

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Webcam problem

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Hi ,

I am having a problem with my webcam. Whenever i  want to use it , i keep getting a message "Your webcam may be used by another application" . I have tried to disable the remote assistant but it doesnt help. 

 I am using Windows 7 64-bit operating system with Fast Access(Facial Recognition Software)

I'd very appreciated if you can help

                   Cheers,

              tracy

All Replies
  • Tracy,

     

    You have to give Fast Acess a chance to allow the switch to the program you're using.

     

    A good article to read is...

    Troubleshooting the Dell Webcam and Dell Webcam Central Software

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Rick,

    I have tried the 2 ways that are suggested from the article

        1. Change the compatibility setting of the Dell webcam central software to Windows Vista (Service Pack 2).

         2. Uninstall and Reinstall the webcam driver

    However, i still get the same message

    I also figure that the Facial Recognition is disable , i tried to click "enable" it but nothing happen. Can you help me . Thank you very much

                                                Cheers,

                                           Tracy

  • Tracy,

     

    Did you recently install/reinstall the operating system?

     

    Start, all programs, FastAccess Facial Recognition, Configure FastAccess

     

    You can configure Fast Access from there.

     

    Did you try installing this file, also known as Dell Webcam Central

     

    Try running the Webcam Diagnostics

     

    Does the webcam show in the symptom tree?

     

    Any error messages?

     

    Is your computer under warranty?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Rick,

    Dell Webcam Central is already installed in my lap. I have not reinstalled the system lately

    I have tried to run the Webcam Diagnostics and no error messages " No problems with the system..... ". Even there no sign of the  webcam in the list of all device. Is it mean my webcam is broken ??

    Unfortunately, the warranty just ended last month, I hope u can help me .

                                            Cheers,

                                            Tracy

  • Hi Tracy. Depending on what security mode you have selected, FastAccess can track your face after login for many purposes (security, automatic switching between users, energy savings, etc.). If you're in FastAccess's "User Switching" or "Continuous Security" modes, then FastAccess will continue using the integrated camera after login. To allow other video programs to continue to function, FastAccess creates a "virtual camera" called "faCap".

    Question - what specific video program are you having difficulty with?

    To start, I recommend opening the video program that's not working and checking to see which camera it has selected. Most programs will automatically select the "first available" camera which will work perfectly regardless of the FastAccess security mode. Some, however, do not and you may need to manually select either the integrated camera (if FastAccess is in "Face Login" mode) or faCap (if FastAccess is in User Switching or Continuous Security modes).

    Here are some FAQs that go into more detail, though I'd be happy to help further either here or if you want to write to us at   dellsupport at sensiblevision dot com.

  • Tracy,

     

    Is the webcam listed in the symptom tree, when you ran the Webcam Diagnostics?

     

    If not, there can be an issue with the webcam, itself.

     

    That would account on why Fast Access cannot be configured.

     

    Let me see if I can find a solution for you.

     

     

    Rick

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • polarbear08

    I may be able to help, please shoot me a private message.  Just click on the link in my signature.  Please include your name and service tag.  I can't promise anything here, service options may be limited if the system is out of warranty but the least I can do is take a look.  

    TB