Uisng the recovery partition brings the computer back like it was when purchased.
Restoring Your Computer´s Software to the Factory Settings
If you used an operating system disk, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015