I have almost 3 years old Dell XPS M1530 laptop that's been very reliable until couple of weeks ago when the display started to act weird. When I turned on the computer, the screen went blank not even DELL logo page. Windows started normally since I heard start-up sound but no display. When I restarted the computer, no Dell logo page, but Windows screen appeared with lowest brightness. Also, I could not adjust brightness with fn+arrow up key. When I restarted the computer third time, Dell logo appeared and the display functioned normally. This symptom lasted for about 3 days. I cleaned heat sink and made sure that the heat sink and video chip was in good contact as it was recommended by Dell forum. Everything seemed working fine since then but 3 days ago the problem started again. This time, no Dell logo but Windows screen appeared with lowest brightness and fn+arrow key did not work at all. However, if I restart the computer DELL logo appears and everything is fine. The problem occurs only when I start the computer after completely turn off the computer. When I restart the computer everything works normally. Does anybody have same or similar problem as I do and if you do, do you have any idea what might be the problem? My concern is that if I keep using the laptop this way, things might get worse and end up replacing motherboard or entire display. Thanks for your reply in advance and hope any of you may have some ideas as to how to address this problem. My laptop's specs are following:
Dell XPS M1530
NVIDIA GeForce 8600M GT
Windows Vista 32
Sounds like it is NOT a hardware problem, probably something related to the cold boot.You should, however, download a temperature measuring utility to check the CPU/GPU temps to confirm that the heat sink was properly installed. Try HW Monitor.
Are you Vista or Win 7?
First, try installing the latest video driver from Nvidia, NOT from Dell. Install the new driver without deleting the old driver.
If no go, next run sfc /scannow to check for corrupt system files.
Next, do a repair install.
Next, backup all your data, favorites, phone books, etc., and Reinstall Windows from the Recovery Partition.
XPS M1530, Windows 8.1.1 Pro 32-bitInspiron E1705, Windows 8.1.1 Pro 32-bitDimension 9100, Windows 8.1.1 Pro 32 bitInspiron 660, Windows 8.1.1 Home - 64 bitCompaq DX 4370G, Windows 8.1.1 Home - 64 bitAsus T100 Tablet, Windows 8.1.1 Home - 32 bit
Sorry, missed the last line where you listed Vista,
Thanks for your reply KirkD.
The problem is that the first DELL logo screen where you can select either diagnostic or setup page or boot option does not appear if I cold boot and fn+arrow key does not work. When I restart from windows though, things work with no glitch. I do use CPUID HWMonitor all time since the problem first occurred but nothing really seems odd regarding the temperature, voltage, fan speed and etc. I am 100% sure software is not an issue because I just recovered entire system using Dell recovery partition. I just spoke with a friend of mine and he suggested that the BIOS bootstrap might be corrupted due to some reason and to upgrade BIOS. Since I am using BIOS ver. A12, which is the latest, I might upload old BIOS and then upgrade to A12 ver. I will post result of BIOS upgrade. In the mean time, could this be related to the video chip? I read that Dell sued NVidia for their 8400/8600 laptop video chip set. I hop it is not since that means motherboard replacement. xD
This doesn't fit with the Nvidia GPU problem. There, the chip was manufactured incorrectly, and the actual structure would fail because of wide temperature cycling. Wide temp variations caused the problems; the chip did not cause the temperature variations, but operations such as temp spiking during demanding usage (games, etc.). A BIOS update (A12) which ran the fan more at lower speeds during normal operations seemed to help.
The failures are always corruption of the screen display because of the failing GPU. In order to benefit from the suit, you must be able to show corruption.
Reinstalling the BIOS is certainly worth a try.
I updated BIOS today but the problem persists. What puzzles me is that the symptom only shows when I cold boot the computer. Soft boot, no problem. I am going to try and see if there is loose cables or connectors although I don't think that was what caused the problem. I guess the worse scenario is to replace the motherboard entirely, which will cost me ~ $250.
I finally had chance to open up the keyboard area and inspect the display related cables and connectors. No connectors were loose or no cables were damaged. Anyway, I reseated all display related connectors and reorganized cables just to make sure that the problem is not caused by loose or damaged cable. And when I booted up the first time, display worked normally. Now, I've been using my laptop without the display problem for 3 days now. It seems like reseating and reorganizing the cables fixed the problem. I hope this is a permanent fix as I am planning to use this laptop for a long time. If you anyone of you have similar problem, you might try what I tried. It may fix your problem as well.
How did you open up the keyboard? I left my laptop on for a bit earlier and thought it just went to sleep, but when I tried to start it up the screen would not turn on at all. It remains black still, no Dell logo or anyting on it for that mater, however it sounds like it's powered on. The webcam light didn't come on either. After the inital turning on, all the blue lights flickered for a sec and I can hear the sound of cd starting up loud then it goes quiet, but is still on. I have a DVD in the cd drive and am unable to pop it out. I tried Fn+power and have the 3 lights to the right of the home button (I think they are num and caps lock) on with the first one on the left blinking continuously - no idea what that code is tho. My xps m1530 is almost 3 years old and I've had other issues, but nothing like this. Also, if I try to plug in an external mouse that diplays the red light when plugged in, it only works for a split second while I'm plugging it in. I fiddled with it a bit and was able to plug it in half way so it actually stayed on, but that doesn't help anything, just thought I'd mention it anyway. I read other forums where it was suggested that it may be NVIDIA or a faulty chip of a sort, but I have no idea what that really means, not too computer savvy if you know what I mean :(.Can anyone help with this?
In order to disassemble your laptop, you need to follow instructions below.http://support.dell.com/support/edocs/systems/xpsM1530/en/SM/index.htmThis is a dell provided service manual for M1530.I read somewhere that if you have one of the 3 blue lights blinking when the computer is fn+powered, that means there is some serious error with your system. However, I do not remember which blinking light indicates what error. Did you hear any beeping when you turn on your computer? That could also be a clue to find out the problem. It is kind of weird that you cannot eject the DVD using the eject button because once your DVD drive is powered up, you should be able to use eject button to pop out the DVD. What I would try first is to reseat or try working RAM on your computer since invalid ram causes unbootable system or system halt and your description fits (no dell logo, mouse working for only split second and etc.). Video chip may have been damaged like others suggested, which also could cause system halt. If it is your Video chip, you need a new motherboard. In my case, after trying everything and actually the computer worked fine for several days since last repair-try, I concluded that the NVIDIA 8600 GM video chip got overheated and the ball soldering got damaged. There are some ways to repair this but replacing motherboard probably is the most reliable way. My guess is that your are going to need a new motherboard if you want to keep your system or a new laptop.
Hi M.H, does it still working by now with no problems?
I also have a problem like you had. I've tried reseating the display cable. Oh, here are my reports:
*The screen works when I connect it to external monitor via VGA Out. But it doesn't work with HDMI, I don't know why is that so?
*D + Power (screen diagnose) when I do it on swith on, the screen lights up.
It turns out that the problem is more serious than I thought. According to my reading, the problemis due to overheating of nVidia video chipset. Overheating does not destroy the chip but it messes up the welding (ball welding), which has been a huge issue for XPS M1530. Do google search, and you will see what I mean.So, I ended up replacing the motherboard and I am being more careful with my laptop now, not playing games, cleaning the cooling fans more often, having cooling pad and etc. I cannot say that your problem is same as mine because it seems like your symptom is less severe than mine. One thingI figure is that it is worth to buy warantee if you plan to use your XPS M1530 for a long time, especiallyif you want to be able to use it under all condition. I was lucky to be able to replace the motherboard with minimum cost but am not planing to replace it again. I am just going to use this laptop for 1~2 years and buy new one.
I too have just had this problem. I have been noticing that the left side of the laptop by my left hand underneith the Z key and before the mouse is getting hot. I have checked and all fans are clean and clear. at first my screen was going liney like straight lines randomly across the screen, i also noticed that my bubble screen saver would randomly freeze then go fast. but if i tilted the monitor of the laptop M1530 either higher or lower the lines would go away so i hought I jut had a bad cable going south. but now over night the HDMI will work so i can stillwork the laptop but the actual display on the laptop wont light up. as usuall it is out of warranty, so im not sure what to do about the problem.
Although I had also read about the failing Nvidia chip I purchased a new motherboard to replace it, and while taking it apart my wife needed a file so i turned the other way and reassembled it.(i could hook up an external display and still use it) while I had the keyboard off i pushed on the monitor cable to make sure it was seated and it felt fine. but when i then put it back together and turned it on I now have a working display again! now it did not click and it didnot move that I could tell so maybe not out of the woods yet but this has solved my problem for now.
check out the disasemble tutorial so you know what screws to take out and so on...
I'm having the same problem but I'm not a techie like you and wouldn't know the first thing about "resetting" wires, etc. What should I do? Aarrrrgh...
Do the same thing people are doing with the old xbox 360's.
Take 4 pennies, wrap them in electrical tape. Take off the cover to the gpu on the bottom of the laptop. put the pennies right on the gpu heatsink. put the lid back down and tighten the screws. BINGO. problem solved.
My girlfriend's laptop has a similar issue - It boots with no display. You can hear it's on so someone is home, just no lights or display.
It wouldn't surprise me if it's overheating issues, it gets very hot.
Does anyone know how I can get her files back as we are happy to replace it? I don't really want to pay for repair on top of a new laptop.
I've tried a VGA and HDMI cables to the TV but it says no signal. If I can get the picture up on the telly I'd just move the files to a external hard-drive.