I just got my new m6500 with an ati firepro m7740
When i run the performance test of windows 7 or a 3d benchmark it i get a (full) blue screen or black and my laptop freezes up.
I updated the (to the latest) drivers and updated the bios I even reinstalled windows 7 but still the same thing happens,
The weird thing is that with the diagnostics test(also the extended one) I get no errors? The only events i can find is 2 from ati these are:
Eventid: 52236 CPLIB General invalid Parameter
Eventid: 43029 DAL Display is not active
I mailed dell support but I havent got an answer yet, anyone got a clue what this could be?
Update: Now randomly i get a blackscreen or just a freeze =S Can it be that it is a power or heating problem?
Have you tried the drivers from the ATI site itself? Others, in different threads, have mentioned that there have been issues with drivers lately and ATI supposedly has some newer drivers in Beta that are helping other people with freezing / locking up. Some people also mention issues with Flash but that doesn't seem to be the problem on your system from what you list.
Dell Download StoreParts for Your DellDell DataSafe OnlineDell PC TuneUpWindows 7 Web Training
Have you tried to disbale the Cyberlink Resident that loads at start-up ? (use msconfig for this).
Several users of M6500 have reported it to cause total freeze of the system.
Problem disapeared as soon as the Cyblerlink resident was no longer loaded
Hope this helps.
Martidi aka Brhume
HiSorry but join the club ! you are not on your own.http://en.community.dell.com/support-forums/laptop/f/3518/p/19336090/19743938.aspx