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XPS 1340 Windows 7 (64bit) upgrade WebCam not working.


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XPS 1340 Windows 7 (64bit) upgrade WebCam not working.

This question has been answered by KevinBurke

Initially my 1340 came with Vista and then the Windows 7 (64bit) upgrade arrived. I did a clean install of Windows 7 with minimum problems. Now one issue remains. The webcam does not work. 

Scanning with ' Windows Action Center' reveals a problem with an 'unknown device' 'USB host controller' 'port #3' 'Hub #4' 'error code 43'.

In device manager the webcam does not appear and there is an error indicated on one of the USB ports.

I have tried installing drivers for Vista 32bit and 64 bit (knowing that it is not shown that they are compatible with Windows 7 64bit) When trying to install these an error is reported ' 'Error occurred while setting up driver' A search for an appropriate driver for Windows 7 (64 bit) webcam  has been unsuccessful so far.

Any help much appreciated.

thanks Kevin


These are the 2 drivers I've tried.



Verified Answer
  • So the problem is resolved - it turned out to be a hardware problem. Dell replaced the webcam/display today  and it fixed the problem. Smile

All Replies
  • Welcome to the forums Kevin Yes



    First of all... although it might sound as if I'm being pedantic here... it's important you provide the full model name when looking for help/advice.

    I say that, because I couldn't find the "XPS 1340" under XPS laptops, when I tried checking to see if there were Windows 7 drivers for it (/the webcam specifically)?

    Turns out - the reason it isn't listed under XPS laptops, is because it's actually a Studio XPS 1340 Idea


    Anyways... although there are drivers available for both Windows 7 32bit and 64bit, on the Studio XPS 1340 'Drivers & Downloads' page, there aren't any Windows 7 drivers offered for the webcam?

    I can only assume that's because Dell haven't received Windows 7 drivers from Creative?

    And since you've already tried the Vista drivers, I don't know what else to suggest, unfortunately Sad


    Regarding the error message:  It sounds like either a chipset problem... or maybe you haven't installed drivers for the media card reader?

    It would be worth either reinstalling/updating the media card reader drivers first, to see if they cure the "unknown device" error?

    If you still get the same error message... try reinstalling/updating the chipset drivers?


    On the subject of drivers:  Did you reinstall them in the order advised by Dell?

    Although it's possible to get away with installing them in the order you'd install drivers on any other system/laptop, not installing drivers in the order suggested by Dell *can* lead to various problems later.


    Finally... just in case you're not aware of it already... don't use the Dell Download Manager for driver/software update downloads!

    As a browse of the forums will confirm, it's known to cause all sorts of problems Confused

    Please therefore choose the 'browser' option for downloads Wink

    From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!


    XPS M1730:

    Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
    17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
    Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
    4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
    DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
    640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
    8x Super-Multi DVD±RW
    Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
    Integrated 2MP Webcam
    Dell Wireless 355 Bluetooth 2.0 Module
    Intel Next-Gen Wireless-N Mini-Card
    TV Tuner and Dell Travel Remote Control
    4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

    230W AC Adapter / 9-cell Lithium-Ion Battery

    Windows 7 Home Premium (64bit)

  • Thank you for the welcome and I'll get the name correct in future - mea culpa. Embarrassed 


    Thank you for the ideas - I followed them - unfortunately no joy.

    I didn't know about the 'Download Manager' - thanks.My practice had been to download them one at a time using my browser, Chrome.

    My thought was that the drivers should be available as Dell is selling the same machine with Windows 7 installed. I presume of course  (and it's a big presume) that the architecture/hardware of the machine being sold now by Dell is the same as the machine I have got at least in the area of the interface to the webcam and webcam itself.

    Any other help will be much appreciated. I'll post a reply with the solution when the problem is resolved.




  • So have you found a solution yet ? I encountered the exact same problem a couple of days ago :( 

    I don't know why, because I have installed Windows 7 numerous times without any problems, and suddenly my webcam does not work ?!?!

  • No I haven't found a solution. I have been in contact with Dell Technical support 4 times - the last time last Thursday but without any resolution.  I'm waiting for the Dell Technician to get back to me from my last enquiry  (he said it should be in the next few days).

     I signed up to the Dell Drivers and Downloads page to get automatic notifications of new drivers but there still isn't one for 'Windows 7 64 bit,. Input Device Driver, Webcam'. The last update relevant to my machine was a bios update (A14). 


    When you have reinstalled Windows 7 (Mr DVCPHUNG)  have you installed the 64 bit version and what driver does the system use for the webcam ?

    regards, Kevin


  • The weird thing is that I have installed Windows 7 64 a lot of times, and it has always worked (the Integrated cam). Most of the time, Windows Update found a solution for it, however since last week (when I suddenly encountered this problem for the first time) the webcam suddenly doesn't work.

  • So the problem is resolved - it turned out to be a hardware problem. Dell replaced the webcam/display today  and it fixed the problem. Smile