Please read the information at...
Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software
Locate the execute file (WebcamDell2.exe) buried in...
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central
Right clicked on it, then left click properties, then clicked on the compatibility tab, then changed compatibility from windows XP to Windows Vista SP 2 (the latest one they had).
If your operating system was upgraded to Windows 7, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
Shutdown the computer. Unplug the computer from the wall. Now remove the battery. Press and hold the power button for 30 seconds. Put the battery back in and start the computer. Did the webcam come back?
If no, start, control panel, devices and printers. Click on add device. Is the webcam listed there?
If you recently reinstalled the operating system, did you use the preferred method? Restoring Your Computer´s Software to the Factory Settings or Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0
Please use Internet Explorer(32-bit) when navigating to My Dell Downloads :: Login. Use the same email address and password you use here. Click on add system.
***Systems purchased befor April 1, 2010 might NOT register with Dell My Downloads***
If system does NOT register after 5 minutes, then contact Dell Tech Support.
If you have XP or a system that will not register, then try using this version of Dell Webcam Central. Once it's installed, then open it, click on the ? , check for software update
Open Dell Webcam Central. In the bottom right corner, make sure the webcam is on Capture mode.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
If the webcam did not show, then it came detached at the top of the screen or at the motherboard.
Since you're under warranty, you may want to try to find a way to get the webcam done by Dell.
Ok thank you so much
I'll try to contact them again :)
Let us know what happens.
Hello. I called them. They said I should take it to the place I bought it, but isnce I'm in another country, I gues sI have to use a seperate webcam for the time being :/
Please try to get it fixed before your warranty runs out.
after first post I replied, I didn't saw the late ones. I'm not sure it's a problem with the cam, my cam is neighter detected but also my wireless was not detected untill installing the correct driver. After that it became visible in device manager and also after setting up the internet connection it updated its drv information, and now is working well.
I think you shoul try to locate a webcam driver using google, not Dell's support site.
Your problem is you did a fresh installation and did not install the drivers in the correct order. How to Download and Install Drivers in the Correct Order
Hi,I recently bought a Dell Inspiron 15R with Windows7 64bit. The webcam is working with other softwares like Skype and MSN, but I cannot get it to work with Dell Webcam Central, as I keep getting an error that says "No supported webcam detected.Please install the webcam driver using the Dell Resource CD". I have tried the compatibility trick with both Vista SP2 and Windows7 options, all to no avail. I'd be glad if you could help :)
sir i have same problem with my dell n5110. i have not found webcame in device manager
Please answer the questions I asked below.
Did you recently install/reinstall the operating system? If yes, did you install the drivers i the correct order? How to Download and Install Drivers in the Correct Order
Troubleshooting the Dell Webcam and Dell Webcam Central Software
Also try running the Webcam Diagnostics
Did the webcam show in the symptom tree?
Any error messages?
Is the computer under warranty?
i did nothing with my windows no installation i was using web cam 1 day before i just shut down my laptop and the very next day when i turnd it on i couldnt find my web cam not also in device manager, is there something wrong with my windows registry,
pleas help if u can
Please run the Webcam Diagnostics and answer these questions.
Thanks sir for ur reply,
i dont know about symptom tree, and my system werntty is just expired 2 months ago, error shows that "No supported webcam detected" "please pluge in a suppNo supported webcam detected,imaging device is not showing in device manager.
When you run the Webcam Diagnostics there is a symptom tree...
Is the webcam listed there?
Hi guys I have a Dell XPS L701x and I am trying to get the Dell Webcam Central software to install, but I keep getting a Error when loading the install.
I am downloading it from smartsource.dell.com/.../main.aspx
and I am getting this error when loading the install. http://puu.sh/DL3x