Please read the information at...
Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software
Locate the execute file (WebcamDell2.exe) buried in...
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central
Right clicked on it, then left click properties, then clicked on the compatibility tab, then changed compatibility from windows XP to Windows Vista SP 2 (the latest one they had).
If your operating system was upgraded to Windows 7, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
Shutdown the computer. Unplug the computer from the wall. Now remove the battery. Press and hold the power button for 30 seconds. Put the battery back in and start the computer. Did the webcam come back?
If no, start, control panel, devices and printers. Click on add device. Is the webcam listed there?
If you recently reinstalled the operating system, did you use the preferred method? Restoring Your Computer´s Software to the Factory Settings or Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0
Please use Internet Explorer(32-bit) when navigating to My Dell Downloads :: Login. Use the same email address and password you use here. Click on add system.
***Systems purchased befor April 1, 2010 might NOT register with Dell My Downloads***
If system does NOT register after 5 minutes, then contact Dell Tech Support.
If you have XP or a system that will not register, then try using this version of Dell Webcam Central. Once it's installed, then open it, click on the ? , check for software update
Open Dell Webcam Central. In the bottom right corner, make sure the webcam is on Capture mode.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
I bought Dell Inspiron n5110 and I have problem with my webcam. There is no Imaging Devices in Device Manager. I have Windows 7 64-bit and I am installed all Drivers in correct order. I am installed and Dell Webcam Central but nothing. Can anybody help me?
The article states...
(When there is not a listing for Imaging Devices, Contact Technical Support)
My webcam isnt working ,
When asking for Face recognition it doesnt get any picture or video in the window,
While clicking on the question mark symbol of Dell Webcam Central window, the Options doesnt appear,
its shows Help,Check for software update and about Dell Webcam Central.
What should i do?
Did you try...
Right clicked on it, then left click properties, then clicked on the compatibility tab, then changed compatibility from windows XP to Windows Vista service pack 2 (the latest one they had).
Does the webcam now show in the device manager?
Did you read...
Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software and try the links to Dell's article?
I to am having a problem with my Inspiron 1570 integrated webcam.
Dell Webcam Central has been upgraded to latest version (v1.40.35)
Resource CD tests show USB Integrated Webcam and all tests for the camera pass
Device Manager not showing Integrated webcam as No Imaging Device section and nothing listed under USB
All I get under Webcam Central is 'No Supported Webcam', 'Please plug in a supported device'
As mentioned by PudgyOne (19/09/2011) the Dell Help pages state 'Contact Technical Support' if webcam not showing in device manager. Why can't Dell post the solution?
Anybody know how to get webcam listed in Device Manager?
Thanks in Advance
Did you try the Compatibility mode , like the words in red suggested?
I tried setting compatability mode to Vista Service Pack 2 and also Windows 7 but no joy.
It seems strange to me that the camera is not detected in device manager, even when scanning for new hardware. It just gets ignored. I wonder if there is something strange in the registery that means that it is not picked up. The reason for saying this is that the Resource Disk is DOS based and it gets found when using this disk and passes all the tests so I know that the hardware is OK.
Any other thoughts on how to get the camera detected in Windows 7. Wonder if I can use an 'install new hardware' option to force the relevant drivers to load.
Any help will be much appreciated.
Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.
Thanks for trying to help.
Here is the info as requested:-
Host Name: DELLLAPTOP
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Trevor
Registered Organization: Microsoft
Product ID: ?????
Original Install Date: 07/07/2010, 11:46:05
System Boot Time: 24/10/2011, 12:06:27
System Manufacturer: Dell Inc.
System Model: Inspiron 1570
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~793 Mhz
BIOS Version: Dell Inc. A05, 23/03/2011
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 2,937 MB
Available Physical Memory: 1,399 MB
Virtual Memory: Max Size: 5,872 MB
Virtual Memory: Available: 4,244 MB
Virtual Memory: In Use: 1,628 MB
Page File Location(s): C:\pagefile.sys
Logon Server: \\DELLLAPTOP
Hotfix(s): 71 Hotfix(s) Installed.
Network Card(s): 4 NIC(s) Installed.
: Realtek PCIe GBE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
: Intel(R) WiFi Link 5100 AGN
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
: Cisco Systems VPN Adapter for 64-bit Windows
Connection Name: Local Area Connection 2
Status: Hardware not present
Hope that this will help.
A couple of questions. Did you install Windows 7 Home Premium 64-bit on this computer or did it come with Windows 7?
Start, control panel, device manager, imaging devices. What do you see there?
OS Name: Microsoft Windows 7 Home PremiumOS Version: 6.1.7601 Service Pack 1 Build 7601OS Manufacturer: Microsoft CorporationOriginal Install Date: 07/07/2010, 11:46:05System Boot Time: 24/10/2011, 12:06:27System Manufacturer: Dell Inc.System Model: Inspiron 1570System Type: x64-based PCProcessor(s): 1 Processor(s) Installed. : Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~793 MhzBIOS Version: Dell Inc. A05, 23/03/2011System Locale: en-gb;English (United Kingdom)Input Locale: en-gb;English (United Kingdom)Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
The Laptop came with Win 7 Home Premium 64 bit installed
There is nothing listed in device manager under 'Imaging Devices' or under USB as Integrated Webcam. There I think lies the problem in that Device Manager has not detected it.
If the compatibility trick did not work...
Then contact Dell Tech Support. The computer is under warranty. Let me know the findings. I have a friend that track the solutions.
Yup - It's back to my original post re 'Contact Dell Support'. Laptop is NOT under warranty so need Dell to post how to get webcam listed in Device Managertance from elsewhere.
I think that I have now made some progress:
When looking at 'System Information' [Start, Run, msinfo32] under 'Software Environment' I find that under usbvideo there is a USB Video Device (WDM) that calls for driver usbvideo.sys. This driver is shown as 'Not Started' and as 'Manual'.
The file usbvideo.sys is in the c:\windows\system32\drivers directory
I have run 'sfc /scannow' to see if that sorts out the problem but it doesn't.
On checking the registry there is no mention of usbvideo.sys but there are references to f!usbvideo.sys.
So the 64k dollar questions are:
- How do I start the usbvideo.sys driver?
- Do I risk changing all instances of f!usbvideo.sys in the registry to usbvideo.sys?
- How do I reinstall usbvideo.sys?
Any thoughts anyone?
Some more info:
Starting Laptop in safe mode and looking at Device Driver I can see under 'Imaging Devices'
-Laptop Integrated Webcam 1.3m
the following driver files are loaded
Starting webcam central in Safe mode still get 'Please plug in a supported device'
The plot thickens