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Dell Vostro 1400 Nvidia Settlement Claim Issue

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Dell Vostro 1400 Nvidia Settlement Claim Issue

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Hello,

I have a vostro 1400 that was bought in December of 2007.  It contains an Nvidia 8400M GS chip in it.  I have had all the display problems where the vertical lines appear and the screen becomes distorted and then goes blank.  Therefore, I qualify for the nvidia settlement (http://www.nvidiasettlement.com).  However, when I put all my information to process my claim, it keeps saying that I am ineligible to participate.  I have done this a million times and have checked all my information (and service tag) to see if it is correct and if it qualifies based on the guidelines based on the settlement website.  I was wondering if anyone else had the same problem, or who I could talk with to get this resolved.  Thank you!

 

All Replies
  • You'd need to contact the settlement people at the website.

     

  • I have the exact same problem.  I haven't been able to find any solution.  I dont understand why if it was bought in the correct time frame, is the correct model, and has the nvidia chipset that it is not part of the claim.  Is there any solution to get this fixed? Have you had any luck?

  • I am also having difficulties entering my Inspiron 1420. What is the deal? I wrote an email to the Nvidia settlement site. We are supposed to be getting a repair, but evidently my service tag is not being recognized.

  • Same problem.  I have a Vostro 1400 ordered in November 2007 with the 8400M nvidia upgrade.   System died sometime in 2009 and became unusable with all the graphics problems.  Have been unable to register on the settlement website.  I called their toll free # and was told to email:

    nvidia_settlement_support@dell.com 

    which I did yesterday, but no response yet.

     

     

     

  • The article on the site says that if the model was purchased within a certain time frame.So,if you purchased the system before or after the time frame then it is not covered,that could be the problem you are facing ??

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • The time frame for the Vostro 1400 is May 2007 – September 30, 2008 according to the settlement website.

    I mentioned I purchased mine in November 2007 and the other poster said they got theirs in December 2007.  So no.

  • I was not trying to be smart or get anyone mad i was just posted that because it caught my eye after reading the settlement.

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • Let me make a prediction:  it's now been awhile since the settlement was announced.  At $2 million, figuring each replacement notebook at $750, there's enough money there to fund just under 2700 replacements.  Given the tens of millions of notebooks shipped with these systems, you may draw your own conclusion -- mine would be that the settlement fund is dry.

     

  • The claims phase of the NVIDIA GPU class action settlement began on January 13, 2011.  

    Further, Dell is not replacing any laptops.  Dell machines are being sent in to a repair center to have GPU/MB replaced.

     

  • Hello,

    This email is to inform you that the claims phase of the NVIDIA GPU class action settlement begins on January 13, 2011.

    On December 20, 2010, the United States District Court for the Northern District of California, San Jose Division, approved the NVIDIA GPU Litigation class action settlement. If you are eligible, you may now file a claim. To file aclaim or obtain other details about the settlement, visit www.NVIDIASettlement.com, or call toll-free 1-877-440-7557.

    Please note that the deadline for submitting a valid Claim Form and supporting documentation is March 14, 2011.

    IMPORTANT NOTES FOR CLASS MEMBERS WITH DELL OR APPLE NOTEBOOK COMPUTERS WHO WISH TO FILE A CLAIM FOR A REPLACEMENT NVIDIA CHIP:

     

    1)         Do not send your notebook computer anywhere until AFTER your claim is approved. The Settlement Administrator will notify you in writing whether your claim has been approved or denied. If your claim is approved, the Settlement Administrator will send you instructions and shipping materials for when, where and how to submit your Dell or Apple notebook computer for repair. Follow the instructions sent by the Settlement Administrator - DO NOT send your computer to a service provider or retail store. Your notebook computer may be tested to verify whether it is exhibiting the symptoms described on your Claim Form.

    2)         The repair remedy offered in the settlement in the NVIDIA GPU class action covers only the NVIDIA GPU or MCP or motherboard component of a Class Computer. If your Class Computer malfunction is caused by something other than the NVIDIA component, the replacement of the NVIDIA chip or motherboard may not resolve the problems that your Class Computer may be experiencing and you may be responsible for costs to resolve problems that are not resolved by replacement of the NVIDIA chip or motherboard, if you choose to seek additional repairs. If problems are identified that are not resolved by replacement of the NVIDIA chip or motherboard, you will be contacted first before repairs are made for your authorization. You are responsible for any associated charges to complete repairs that are not covered by the settlement. To receive the repair remedy offered by this settlement, you must sign the Oath on the Claim Form.

    3)         Do not mail in a notebook computer that does not match the computer on your approved ClaimForm. If you submit a notebook computer that does not match the computer identified on your Claim Form, the Settlement Administrator will not be able to approve your claim, and you will not receive a replacement NVIDIA chip or motherboard. If you return a computer other than the one identified in your approved Claim Form, you will be responsible for paying for return shipment within 60 days of notification of the return shipping cost, or your computer may be treated as abandoned, and be discarded or destroyed.

    4)         You are responsible for protecting or backing up all personal information from your personal computer prior to mailing the computer for repair. By sending in your computer, you agree that neither NVIDIA nor the Settlement Administrator is responsible for your data, and shall have no liability if your data is lost, damaged, destroyed, or disseminated. Please take appropriate steps to preserve your data before sending in your computer.

    5)         It is strongly recommended that you mail your computer within 7 days of receiving the shipping materials and instructions to avoid delays in processing your repair. In any event, repairs or replacements will not be authorized for computers received after July 18, 2011. If your computer is not received before this date your claim may be denied.

    CLAIM FORM OATH (for Apple and Dell claimants claiming a replacement NVIDIA chip or motherboard)

    I declare under the penalty of perjury under the laws of the United States of America that the foregoing is true and correct. Also, by submitting the Claim Form, I consent to the jurisdiction of the Court in this matter. I also understand that I am responsible for any associated charges to complete repairs that are not covered by the settlement, but that these repairs will not be performed without my prior authorization.

    IMPORTANT NOTES FOR CLASS MEMBERS WITH HP NOTEBOOK COMPUTERS WHO WISH TO FILE A CLAIMFOR A REPLACEMENT COMPUTER:

    1)         Please do not send your HP notebook computer anywhere until AFTER your claim is approved. The Settlement Administrator will notify you in writing whether your claim has been approved or denied. If your claimis approved, the Settlement Administrator will send you shipping materials and instructions for when, where and how to submit your HP notebook computer. The Settlement Administrator may test to verify whether your notebook computer is exhibiting the symptoms described on your Claim Form.

    2)         Do not mail in an HP notebook computer that does not match the computer on your approvedClaim Form. If you submit a notebook computer that does not match the computer identified on your Claim Form, the Settlement Administrator will not be able to approve your claim, and you will not receive a replacement computer. If you return a computer other than the one identified in your approved Claim Form, you will be responsible for paying for return shipment within 60 days of notification of the return shipping cost, or your computer may be treated as abandoned, and be discarded or destroyed.

    3)         You are responsible for removing all personal information from your personal computer prior to mailing the computer to the Settlement Administrator. Unfortunately, neither the Settlement Administrator nor NVIDIA can help you recover or preserve any personal information or files that you may have stored on your computer. It therefore is important that you remove or preserve this information before you send in your computer. The Settlement Administrator and NVIDIA are not responsible for clearing personal or other data or files from the notebook computers that are submitted, or for any damage, loss, destruction, use, or harm to such data. By sending in your computer, you agree that neither NVIDIA nor the Settlement Administrator is responsible for your data, and shall have no liability if your data is lost, damaged, destroyed, or disseminated. To receive the replacement remedy offered by this settlement, you must sign the Release and Oath on the Claim Form. Please take appropriate steps to preserve your data before sending in your computer.

    4)         It is strongly recommended that you mail your computer within 7 days of receiving the shipping materials and instructions to avoid delays in processing your replacement. In any event, replacements will not be authorized for computers received after July 18, 2011. If your computer is not received before this date your claim may be denied.

    CLAIM FORM RELEASE

    By completing and signing the Claim Form, I agree that any Class Computer mailed by me in accordance with instructions provided me by the Settlement Administrator in connection with the settlement in the NVIDIA GPU Litigation, Case No. 08-CV-04312 JW, pending in the United States District Court for the Northern District of California, will be processed in accordance with the terms of the settlement, and that my returned HP/Compaq Class Computer or any of its components, may be removed, destroyed or recycled. I understand and agree that the Class Computer, including but not limited to any and all data, files, information, pictures, documents or software stored or contained in the Class Computer (including partially deleted or recoverable data) (collectively, “Files”) may be damaged or destroyed as part of the repair or replacement process, and agree that I am responsible for taking steps to save and preserve all Files before shipping my Class Computer as part of the settlement. I understand and agree that neither the Settlement Administrator nor NVIDIA, or their employees or agents, shall be liable for any damage or destruction of the Class Computer or any Files that may remain on hard-disk drives, storage drives or other media that are part of the Computer Equipment. By completing and signing this form, I acknowledge the risks associated with shipping a Class Computer, including that it may become damaged in transit, and agree to accept sole responsibility for any damage or destruction of the Class Computer and all Files that may be stored on the Class Computer.

    By shipping my Class Computer for repair or replacement as part of the settlement, I knowingly, voluntarily and expressly waive any and all claims on behalf of myself and my heirs, administrators, executors, and assigns and hereby release, hold harmless and forever discharge the Settlement Administrator and NVIDIA Corporation, and their affiliates and contractors and each of their respective owners, directors, managers, officers, agents, and employees (the “Released Parties”), from any and all claims, demands, and causes of action, of whatever kind or nature, including in law or in equity, arising from, or in any way relating to the Class Computer or Files, including, without limitation, the possession, shipping, transport, storage, handling, processing, use, misuse, disclosure, destruction, or recycling of such Class Computer or any Files contained thereon (collectively, “Claims”). I further expressly waive my right to bring a legal action of any kind, in any court or agency, for any of the Claims released.

    It is my intention that the foregoing releases shall be effective as a bar to any and all Claims, known or unknown, suspected or unsuspected. Therefore, I expressly waive any and all rights and benefits conferred upon me by the provisions of Section 1542 of the California Civil Code or similar provisions of applicable law which are as follows:

    A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.

    I expressly agree that this waiver and release is intended to be as broad and inclusive as permitted by applicable law, and that if any portion herein is held to be invalid or unenforceable, the balance shall continue in full legal force and effect. I have carefully read this waiver and release, understand the contents herein, and am executing it voluntarily and of my own free will.

    CLAIM FORM OATH (for HP claimants claiming a replacement computer)

    I declare under the penalty of perjury under the laws of the United States of America that the foregoing is true and correct. Also, by submitting the Claim Form, I consent to the jurisdiction of the Court in this matter.

    To determine if you are eligible, file a claim or obtain other details about the settlement, visitwww.NVIDIASettlement.com, or call toll-free 1-877-440-7557.

    Sincerely,
    NVIDIA GPU Litigation Settlement Administrator

  • OK - then take $2 million and divide by say $300 -- a very conservative estimate of the repair cost.  That means just over 5,400 repairs.  Again - tens of millions of these systems were sold, and the failure rate is immense.

    The fund is not going to cover any but a VERY few of them.  It isn't inconceivable that enough claims came in 24 hours to deplete the fund.

    This settlement is not going to offer much to very many people.

     

    In case you missed that part:

    "NVIDIA has also agreed to provide a fund in the amount of $2,000,000 to provide reimbursements if you purchased a version of one of the notebook computer models identified in the Full Notice that contains an NVIDIA GPU or MCP during the dates listed in the Full Notice experienced certain identified symptoms, and have appropriate documentation proving that you paid to have the notebook computer repaired. The amount of reimbursement may depend on the number of reimbursement claims received."

     

     

  • More likely someone goofed submitting the valid serial tags for the Vostro 1400 into the master database, which is why the settlement site is rejecting them stating that the machine does not qualify.

  • Could be -- but my point remains.  If even 100,000 people make claims, it's going to mean just $20 for each.  The settlement funds just won't cover much.

     

  • The $2M I believe is only to fund repair reimbursement, not to fund the replacement of the gpu in Dell, or to fund the replacement of HP laptops. I am waiting for an email back. I tend to think the post re: goofy data collection is accurate. My 1420 Dell was purchased within the time indicated, and I called Dell and they said I had the bad Nvidia gpu.

  • Same problem trying to register my XPS M1530 lappy.  I tried registering from nvidiasettlement a few days before my "official" email from them when I noticed their page was up.  The error just said my system was ineligible.  After I received an email saying their web site was up, the error now says

    The information you entered may not have validated because you entered too many or few characters, or added spaces when not necessary. When entering the model, be sure to enter only the model (ex: M1710 or D830).

    I have a dreaded feeling none of us are going to see a dime of that $ or a Dell system that reliable.