I am experiencing the same problem with a laptop at work. The screen at startup is a faint red all over, then black. It comes on briefly while booting up, enouh to clearly see the Windows XP logo and blue, scrolling, status bar at the bottom. It then goes dark and you can vaguely see the log on box. After logging in you can vaguely see the icons on the desktop. I'm at a loss. I cannot see the screen clearly enough navigate into any online sites to download video updates. I've tried the "function/brightness up" keys but there is no change.
When power save options take over, the screen goes completely dark. Upon touching the touchpad, the screen briefly comes alive (full brightness) then quickly goes faint again.
Latitide C510XP Pro
The problem that I am having I think differs.
It is actually where the whole laptop screen will turn a solid color and nothing else can be seen.
The client will be able to boot up just fine and see everything then the screen just goes to a different color. The problem is very intermittent as well. It could happen twice in one week and then not come back for a month.
We have gone as far as replacing the motherboard. This seems not to have fixed the problem either.
The next step we have taken is replace memory. This has seemed to help so far. Although it may be a couple of months before I truly get to the bottom of this.
For your problem I would call up Dell and generate a case with their help desk. It almost sounds like you have a bad video card.
Download the Dell Diagnostic CD or the floppies from the drivers section and run the diagnostic tests first. This may save you time on the phone with specific error codes that the Dell Daignostic CD generates.
Have you tried swapping the hard drive into another D510?
Have you tried upgrading the video drivers?
Have you tried swapping out the memory in the laptop?
Message Edited by TGS32 on 04-03-2006 04:17 PM
Message Edited by UDX on 04-07-200610:51 PM
I'm currently looking in to this problem
And send a tech to replace the motherboard with intergrated video.
If this solves the problem i'll let you all know
BTW: thanx for all the info provided here, it saved me alot of trouble shooting ;)
Message Edited by NL AMS DBS on 04-12-200606:20 AM
I did try the BIOS setting with two of my clients. The screen still changed colors on them or went completely black. I am going ahead and try replacing the LCD screen next.
Thanks again for your help though. :smileyhappy: I am hoping that this will help solve the issue by replacing the LCD. Swapping out just the system memory had little or no effect. The clients that I swapped the memory on still had the same issue with the screen just as many times as before.
I will have another posting to update everyone if the LCD screen swap works.
We are having the exact same problem here with 3 of our D510's.We had the problem in some of our other offices around europe also.We ran all the tests in our other offices that dell asked us to run and then we got our LCD's replaced on the laptops in question.I am currently doing tests on the laptops in my own offices but it seems that there is a range of D510's with a defect.This has not been clarified by Dell though!
They suggested the problem was with the corporate image we were using on the laptops but we did not have the problem with all of our laptops.Just 3 in particular would give a dark blue screen at random intervals and the only resolution would be to reboot the machine.Some times when I rebooted back into windows I got an error report from microsoft telling me to reinstall the drivers and reduce hardware acceleration which did not solve the problem.
I have tried a diagnostic boot : hold fn key while powering on the system and it didnt give me any clues.
It seems from anybody I have talked to and from reading this forum that the only way to fix this problem is to change out the LCD's.:smileyhappy: