My mouse cursor moves itself! - General Hardware - Laptop - Dell Community

My mouse cursor moves itself!


Laptop computer Forums (Audio, General Hardware, Video)

My mouse cursor moves itself!

  • In some cases, mouse cursor moves alone and I can't control it. How I can solve that?

    Thank you,

    PD: I have Latitude laptop, it has a Synaptic Touchpad (mouse).


  • this is a common dell laptop problem from the 840 back.  There are several fixes that seem to work either alone or in combination.  1. Go to dell and get the touchpad mouse drivers.  2) If new drivers don't work go to the driver program installed with the touchpad drivers.  In the device program options find and disable the button mouse (you know the little mouse that is in the keyboard). 3) Go in to the system BIOS there is an option for mouse properties set for PS2 and Touchpad.   Change to PS2 only.  4) get a can of air and blow it into the system fan and try to unclog the heatsync.  When the Dells run hot (and the laptops run very hot) this problem seems to really seems to pop-up. I've been told by some other techs that after they have done this that the problem goes away for a while. However this last option I've never tried. 
  • I have had the same problem on my lattitude. My mouse gets taken over my evil spirits and moves around or up and down.

    I have noticed it when my laptop has been on for a while and or when its undocked from the docking station. I have a usb mouse I use when its not docked and a serial when it is. I thought maybe that was the problem, but even after rebooting this did not help. I changed drivers and that did not help either.

    I finally got frustrated and hit the touchpad with my hand out of frustration. Amazingly the mouse stopped being posessed and I had control over it again. I worked closely with Dell support in a previous job and they would tell us the heat was an issue with the touch pad in certain environments and the elements would get too hot causing false functioning. The touch pad is heat sensitive and if it gets too hot this type of random or always moving cursor is the result.

    The best thing to try is to let your laptop stay plugged in so the fans are going and perhaps give it a 20 minute cool down time. (hitting it helps, but we thats not the true solution!)

    Dr. Tom

  • Had the same problem.  My mouse moved erratically when external mouse was connected.  Microsoft article states problem is with touchpad vs mouse with wheel.  Touchpad uses 3 byte packets to communicate with laptop, wheel with mouse uses 4 bytes.  Sometimes laptop interprets 4th bytes from wheel mouse as 1st byte from touchpad and gets confused.  See;en-us;256043

    I disconnected external keyboard (that has extra bells and whistles) and wheel mouse, turned computer on for several hours and problem went away.  Need to get generic external keyboard and two-button mouse with no wheel.

    Also, my hard drive access was affected.  It was very slow.  After leaving computer on without external keyboard and mouse, hard drive speed was back up to normal.  Go figure!