My laptop imspiron 7520 se is shutting down repeatedly on its own showing an error message every time. Mostly it's showing error messages like driver irql not less or equal, system service exception, reference by pointer. It is running Windows 10..At first I thought it was due to drivers compatibility issues which many users of windows 10 have. I reset the pc but it was of no use. Finally I reinstalled windows 7 home premium which the laptop originally had, before upgrading to windows 10 but was surprised to see the similar problems coming again. I ran Dell diagnostics both in windows 10 and 7 and except for dvd drive, all other components passed test. Can anybody help?
Thanks for posting.
When you reinstalled the operating system did you install the drivers in their correct order?
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Thanks for responding Mr. Robert. Yes, i followed the correct order of driver installation.
Excellent! Well then you may wish to do a system diagnostics by pressing F 12 at startup or running Support Assist, then giving Tech Support a call. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm