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Dell inspire 3567, plugged in not charging after 54% Charging

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Dell inspire 3567, plugged in not charging after 54% Charging

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Hello,

I just bought Dell Inspire 3567 few days back. Laptop is not getting charged above 54%. It shows "Plugged in, not charging". Kindly help me with this.

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  • Thank you for your message.


    Disconnect the power cord & remove the battery, press & hold down the power button for 30 seconds.  Connect the battery & the charger back in.


    Start the computer & tap F2 to get into BIOS, check the status of battery and AC adapter along with the version of BIOS installed.


    Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB


    For better assistance, please click on my Dell username & send a private message with the service tag, registered name & email address 

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  • Thanks for your reply.

    I found the solution. In battery charging Custom rule was set, where charging starts at 50% and Stop at 55%. I changed it to Standard and now it is working fine.