Dell Inspiron 15 7567 ticking sound issue - General Hardware - Laptop - Dell Community

Dell Inspiron 15 7567 ticking sound issue

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Dell Inspiron 15 7567 ticking sound issue

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Hi!

I have bought a Dell Inspiron 15 7567, and yesterday I noticed, that my laptop makes very quiet ticking sound. The sound very similar to HDD's head movement sound, the only problem is, that in my laptop there is no HDD. I use just 2 SSD (1 X M.2 PCI-E x4 [Samsung 960 EVO], and 1 X SATA 3 2.5" [Samsung 850 EVO]). In this model there's no optical drive, so the only mechanical part of this laptop, that coud generate this sound, if it would be mechanical sound, is the fan system. but strangely the ticking sound only hearable when the fans stop spinning.

So I don't think, that the fans would create this sound, because when I can see in AIDA64 that fans speed is 0 RPM, the ticking sound exactly then hearable.

Additionaly strangely, when I unplug the laptop from AC, the ticking sound almost stops (It not stops, but the click sound becomes rare)... After I plug the AC back, the ticking continues...

Do somebody sensed the same? Is it normal? My opinion, that the sound caused by on of the electronical units bad groundings, or something. Although there's no power or other issue with my laptop now, but I don't want to wait until it gets bad...

Thanks!

All Replies
  • Hi lightpowerKB,

    Just to eliminate the AC adapter, can we try another adapter on this system? Update the BIOS and chipset driver to the latest available from our Dell support site.

    Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

    DELL-Akshatha M
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