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Dell XPS 9360 not starting

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Dell XPS 9360 not starting

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Hi. I received my laptop yesterday and it was working fine all day yesterday. At night, I put it on Hibernate to turn it off.

But then when I tried to start the laptop today morning, it just refuses to start. I press the Power button, the Power button light comes up for a few seconds and then turns off. The screen remains black throughout, I cant even see the Dell Logo on the screen or try to access the menu settings by pressing F2 or F12. This same issue occurs while trying on battery (which is 100% charged, as per the battery indicator) or while on AC Power.

Please assist. Thank you.

All Replies
  • My 9365 has done that a couple of times when plugged.  I just needed to remove the external power and it booted normally.

    Since you say it happens when unplugged, perhaps it only works if plugged in before hitting the power button, then removing the external power..

    Above all, be patient and give it time to react.

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    XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock