Just ordered the XPS 13 i7 Kaby Lake - General Hardware - Laptop - Dell Community

Just ordered the XPS 13 i7 Kaby Lake

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Just ordered the XPS 13 i7 Kaby Lake

This question has been answered by DELL-Ravi CH

Hello everyone,

Just after placing my order (I'm moving from a Macbook Pro to Dell for the first time keeping fingers crossed) I read about the 'coil whine' issue potentially affecting also the latest 9360 w/i7 KL. Has the announced by Dell in this forum motherboard fix by January 2017 been implemented? 

Thanks a lot...

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  • same here... Macbook Pro to an Kaby XPS15.  fingers crossed here as well

  • Fabrizio,


    Welcome to the Dell Family. Yes, a new systemboard has been resolved to fix the issue.

  • Hello Ravi,

    Thank you for replying, that's a very good news.

  • Fabrizio,


    Please reach out to us if you have any other queries. We are available 24/7.

  • Hi Ravi,

    Thank you, will do.

  • @RAVI BC

    so, DELL will replace the 9630 with 'coil whine' issue?

    I bought mine 2 weeks ago...

  • Is the new motherboard released for XPS 13 9350? is it a software update or new motherboard? How to get my XPS 13 fixed? It's under warranty.

  • 9360 :)

  • On an other thread Dell says there is not fix yet: en.community.dell.com/.../20971374

  • @Zkiss thanks for the forwarding. It seems there is some confusion on this matter.

    @Ravi could you please assist us with this apparent inconsistency?

  • @Community,

    Please see my clarification here: en.community.dell.com/.../20971717

    Justin C

    Dell Technical Support L3 | Project Sputnik

    Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

     

  • Hello Justin, thank you very much for the clarification. As soon as I receive my 9360 (manufactured today) I will check the MB version. I was used to the noiseless Macbook Pro, so I hope my first Dell will not be disappointing...

  • @Fabrizio Della Lucia's

    Thank you for your post and for choosing the 9360. Looking forward to your feedback.

    Justin C

    Dell Technical Support L3 | Project Sputnik

    Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

     

  • Ravi,

    I have a Dell XPS 13 2-in-1 9365. I checked my MB version and it is the A00 (I'm assuming that's correct, the entire number is, CN0DVT6M1296371A023CX00). Will the newly updated MB resolve the coil whine on my XPS? Looks like the A02 is the new MB?

    John

  • Will this fix resolve the coil whine on an XPS 13 9365 with the A00 motherboard?