Dell Vostro 3300 in Windows 8 Not Charging When Plug In - General Hardware - Laptop - Dell Community

Dell Vostro 3300 in Windows 8 Not Charging When Plug In

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Dell Vostro 3300 in Windows 8 Not Charging When Plug In

  • Recenty I install Windows 8 to my laptop (Dell Vostro 3300). But When I plug in the adapter, it just a few seconds to charge and back to  not charging anymore. even when I shutdown and plug in, it still wont charge.

    I already try to uninstall the ACPI driver and unplug, restart and plug in again. in fact, I already try all options that show when I google it.

    I try to switch with other batterie and adapter from my friend with same version of my laptop, but  still it wont charge. please help me to solved this. thank you.

     

  • Hi BILLY_SHN,

    Are you using an original Dell adapter? Is the adapter frayed? When you plug in the adapter to the system, does the adapter stay in firm or does it fall off easily? Is there any charge on the battery available?

    If the battery charge is more than 10% - then update the BIOS - http://dell.to/28ORaZe 

    Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point.

    Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.

    If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ

    Write me a private conversation with the service tag and your contact details(Name and Email) for case records.

    Keep us updated.

    Thanks and Regards,
    DELL-Rishi
    Social Media and Communities Professional
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