DELL INSPIRON 15R 5537 WONT CONNECT TO THE INTERNET

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DELL INSPIRON 15R 5537 WONT CONNECT TO THE INTERNET

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Hi, could anyone be having a solution as to why dell 15r 5537 wont connect to the internet. Its running on windows 7. thank you for your assistance

Verified Answer
  • Thanks Rockstar rick, thats the infomation you needed, I havent installed any antivirus yet


    Host Name:
    OS Name: Microsoft Windows 7 Ultimate
    OS Version: 6.1.7600 N/A Build 7600
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Standalone Workstation
    OS Build Type: Multiprocessor Free
    Registered Owner:
    Registered Organization:
    Product ID:
    Original Install Date: 1/24/2014, 1:24:11 AM
    System Boot Time: 1/25/2014, 4:12:57 AM
    System Manufacturer: Dell Inc.
    System Model: Inspiron 5537
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~792 Mhz
    BIOS Version: Dell Inc. A06, 9/27/2013
    Windows Directory: C:\Windows
    System Directory: C:\Windows\system32
    Boot Device: \Device\HarddiskVolume3
    System Locale: en-us;English (United States)
    Input Locale: en-us;English (United States)
    Time Zone:
    Total Physical Memory: 8,080 MB
    Available Physical Memory: 7,135 MB
    Virtual Memory: Max Size: 16,159 MB
    Virtual Memory: Available: 15,098 MB
    Virtual Memory: In Use: 1,061 MB
    Page File Location(s): C:\pagefile.sys
    Domain: WORKGROUP
    Logon Server:
    Hotfix(s): N/A
    Network Card(s): 2 NIC(s) Installed.
    [01]: Bluetooth Device (Personal Area Network)
    Connection Name: Bluetooth Network Connection
    Status: Media disconnected
    [02]: Realtek PCIe FE Family Controller
    Connection Name: Local Area Connection
    Status: Media disconnected

All Replies
  • dellmoshi,

    Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

     

    What virus program and firewall is installed?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks Rockstar rick, thats the infomation you needed, I havent installed any antivirus yet


    Host Name:
    OS Name: Microsoft Windows 7 Ultimate
    OS Version: 6.1.7600 N/A Build 7600
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Standalone Workstation
    OS Build Type: Multiprocessor Free
    Registered Owner:
    Registered Organization:
    Product ID:
    Original Install Date: 1/24/2014, 1:24:11 AM
    System Boot Time: 1/25/2014, 4:12:57 AM
    System Manufacturer: Dell Inc.
    System Model: Inspiron 5537
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~792 Mhz
    BIOS Version: Dell Inc. A06, 9/27/2013
    Windows Directory: C:\Windows
    System Directory: C:\Windows\system32
    Boot Device: \Device\HarddiskVolume3
    System Locale: en-us;English (United States)
    Input Locale: en-us;English (United States)
    Time Zone:
    Total Physical Memory: 8,080 MB
    Available Physical Memory: 7,135 MB
    Virtual Memory: Max Size: 16,159 MB
    Virtual Memory: Available: 15,098 MB
    Virtual Memory: In Use: 1,061 MB
    Page File Location(s): C:\pagefile.sys
    Domain: WORKGROUP
    Logon Server:
    Hotfix(s): N/A
    Network Card(s): 2 NIC(s) Installed.
    [01]: Bluetooth Device (Personal Area Network)
    Connection Name: Bluetooth Network Connection
    Status: Media disconnected
    [02]: Realtek PCIe FE Family Controller
    Connection Name: Local Area Connection
    Status: Media disconnected

  • dellmoshi,

    Did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

    Download and install in this exact order...

    Intel Chipset Driver

    Intel Management Engine Interface Driver

    Intel USB 3.0 eXtensible Host Controller Driver

    Realtek RTS5179 Card Reader Driver

    Then download and install

    Realtek LAN RTL8106E Ethernet Controller Driver

    Go to Dell Warranty Status enter your service tag, then click on original configuration. Look and see what wireless adapter is installed. Then go to Drivers & Downloads enter your service tag, slect your operating system, under Network, download and install your wireless adapter drivers.

    Then download and install Dell QuickSet Application

    Places to look to see if your Connection is enabled

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi am using cable to try connect my dell 15r 5537 but it wont connect. I havent installed any antivirus yet. below is the system infomation


    Host Name:
    OS Name: Microsoft Windows 7 Ultimate
    OS Version: 6.1.7600 N/A Build 7600
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Standalone Workstation
    OS Build Type: Multiprocessor Free
    Registered Owner:
    Registered Organization:
    Product ID:
    Original Install Date: 1/24/2014, 1:24:11 AM
    System Boot Time: 1/25/2014, 4:12:57 AM
    System Manufacturer: Dell Inc.
    System Model: Inspiron 5537
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~792 Mhz
    BIOS Version: Dell Inc. A06, 9/27/2013
    Windows Directory: C:\Windows
    System Directory: C:\Windows\system32
    Boot Device: \Device\HarddiskVolume3
    System Locale: en-us;English (United States)
    Input Locale: en-us;English (United States)
    Time Zone:
    Total Physical Memory: 8,080 MB
    Available Physical Memory: 7,135 MB
    Virtual Memory: Max Size: 16,159 MB
    Virtual Memory: Available: 15,098 MB
    Virtual Memory: In Use: 1,061 MB
    Page File Location(s): C:\pagefile.sys
    Domain: WORKGROUP
    Logon Server:
    Hotfix(s): N/A
    Network Card(s): 2 NIC(s) Installed.
    [01]: Bluetooth Device (Personal Area Network)
    Connection Name: Bluetooth Network Connection
    Status: Media disconnected
    [02]: Realtek PCIe FE Family Controller
    Connection Name: Local Area Connection
    Status: Media disconnected