Hi, could anyone be having a solution as to why dell 15r 5537 wont connect to the internet. Its running on windows 7. thank you for your assistance
Thanks Rockstar rick, thats the infomation you needed, I havent installed any antivirus yet
Host Name: OS Name: Microsoft Windows 7 Ultimate OS Version: 6.1.7600 N/A Build 7600OS Manufacturer: Microsoft CorporationOS Configuration: Standalone WorkstationOS Build Type: Multiprocessor FreeRegistered Owner: Registered Organization: Product ID: Original Install Date: 1/24/2014, 1:24:11 AMSystem Boot Time: 1/25/2014, 4:12:57 AMSystem Manufacturer: Dell Inc.System Model: Inspiron 5537System Type: x64-based PCProcessor(s): 1 Processor(s) Installed. : Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~792 MhzBIOS Version: Dell Inc. A06, 9/27/2013Windows Directory: C:\WindowsSystem Directory: C:\Windows\system32Boot Device: \Device\HarddiskVolume3System Locale: en-us;English (United States)Input Locale: en-us;English (United States)Time Zone: Total Physical Memory: 8,080 MBAvailable Physical Memory: 7,135 MBVirtual Memory: Max Size: 16,159 MBVirtual Memory: Available: 15,098 MBVirtual Memory: In Use: 1,061 MBPage File Location(s): C:\pagefile.sysDomain: WORKGROUPLogon Server: Hotfix(s): N/ANetwork Card(s): 2 NIC(s) Installed. : Bluetooth Device (Personal Area Network) Connection Name: Bluetooth Network Connection Status: Media disconnected : Realtek PCIe FE Family Controller Connection Name: Local Area Connection Status: Media disconnected
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
What virus program and firewall is installed?
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
Download and install in this exact order...
Intel Chipset Driver
Intel Management Engine Interface Driver
Intel USB 3.0 eXtensible Host Controller Driver
Realtek RTS5179 Card Reader Driver
Then download and install
Realtek LAN RTL8106E Ethernet Controller Driver
Go to Dell Warranty Status enter your service tag, then click on original configuration. Look and see what wireless adapter is installed. Then go to Drivers & Downloads enter your service tag, slect your operating system, under Network, download and install your wireless adapter drivers.
Then download and install Dell QuickSet Application
Places to look to see if your Connection is enabled
Hi am using cable to try connect my dell 15r 5537 but it wont connect. I havent installed any antivirus yet. below is the system infomation