I have a problem with my dell laptop. The keyboard got spilled some coke over it I believe. After that it stopped working and only pressed the / key, as it was stuck. I've ordered a new one, and i've put it in the laptop. The problem with the new one is that only the half of the keys are only working. As example A S D F ZXCVBNM, the enter button. ' works though. The other ones are okay too, except for the few keys in the numpad. So there are working areas and non working areas.
Please troubleshoot with me. :)
Thanks in advance,
This seems like an issue with the keyboard port or the motherboard, since the keyboard was replaced. Depending on the warranty status we can help you further, please use the link below to check the warranty status.
Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start conversation and send me the details.
Thanks and regards,Senthil S#iworkfordell.To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.
I have a dell inspririon 15R, N5110, the keyboard connector latch is broken. Can I get a replacement.
See this image for detail:
It’s an issue with the motherboard please consider replacing it. Depending on the warranty status we can help you further, please use the link below to check the warranty status.