Since I upgrade my windows 8 to 8.1, the Dell Backup and Recovery software is gone. Then, I tried to install it, but I cannot. Besides, the computer show a error message to me "Factorysetup error 112".
It seems like an operating system issue. I would suggest you refresh the system and check if it fixes the issue.
1.Plug in the AC adapter.2.Point to the right hand corner of the screen to bring up the charms bar.3.Click Settings.4.Select ‘PC settings, In the PC settings window, select ‘General’.5.Once “General is selected, on the right side scroll down to click on ‘Restart Now’ under Advanced settings’6.In the next screen click on ‘Trouble shoot’.7.Use the Refresh option and then check if it fixes the issue.
Thanks and Regards,Ravi Chandra BC#iworkfordell
I would suggest you to follow the steps mentioned below and check if you are able to install the Dell Backup and Recovery.To resolve this issue, delete the temporary files in the temporary files folder to free disk space. To manually delete temporary files, follow these steps.
You can also use Disk Cleanup to free disk space.
Hi Ravi Chandra,
I tried to delete the temporary files by using disk cleanup, I still unable to install the Dell Backup and Recovery, and I have the same error message.
I would advise you to uninstall and reinstall the ‘Dell Backup and Recovery’ on your system. Please use the uninstaller in the link below to uninstall the program.
Please let me know if this helps.
I already installed the software that you told me to install, but I cannot see Dell Backup and Recovery inside the installations.
I too am having the same problem installing "Dell backup and recovery 126.96.36.199.exe". It keeps asking me to uninstall Windows 8 version. I have already uninstalled it through the Windows program uninstall and deleted all temp files as you suggested on this string. I do not get the same error message but the program keeps say i need to uninstall old program which is already gone.
Any other suggestions?
Thanks for your help. Yesterday I refresh the computer and upgrade it into windows 8.1. Then, the computer requires to reinstall the Dell Backup And Recovery and I just reinstall it. Once again, thanks for your help.
Ravi - When i choose Change PC Settings I do not have a General Tab. what am I missing??
Go to Update and recovery, the lasat selection in PC Settings.
XPS M1530, Windows 8.1 Pro 32-bitInspiron E1705, Windows 8.1 Pro 32-bitDimension 9100, Windows 8.1 Pro 32 bitInspiron 660, Windows 8.1 Home - 64 bitCompaq DX 4370G, Windows 8.1 Home - 64 bitAsus T100 Tablet, Windows 8.1 Home - 32 bit
You still want to use the Dell's tool?
Why don't you try Win built -in one or third-party one?
Something I did eventually allowed me to reinstall the Recovery software. Thx for your help
We can close this string
Hi Ravi, here customer's issue is with the dell back and recovery not installing in windows 8.1. Doing a Refresh is not a resolution as they will get to windows 8 back and again when they upgrade to windows 8.1 they will get the same error.
Hence I would recommend you to help customer with this link below, customer affected with this error message, need to uninstall the present version completely and then reinstall the new 1.6 version below for windows 8.1
The link to download DBAR 1.6.x.x is: http://www.dellbackupandrecovery.com/en-us/Index.html
KCS ID: 627550
Please reply on successful resolution
Hi, Please uninstall the current version of your dell back up software and reinstall it from the below link: