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Battery has experienced permanent failure

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Battery has experienced permanent failure

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I have a Dell inspiron 3521 and it's 8 months old. Today when I opened it this message appeared : "Your battery has experienced permanent failure and needs to be replaced. I can open the notebook when ac is on but the red led of battery is blinking and the battery can not be charged. Also in bios i get the same message about battery. Is this really a permanent failure ? It's just 8 monts old. What can I do ?  I still have warranty but I don't know if there is a Dell service in Greece and also I live on an island. 

Verified Answer
  • Hi geocool,

    Update the system BIOS and check if the battery status gets changed. The link for the BIOS is http://dell.to/19HiWXs.

    You may refer to the link http://dell.to/176grvH for steps on how to update the BIOS.

    If updating the BIOS does not resolves the issue, share the system's Service Tag and Owner's/Company's Name with me via private message (click my username and then click Start Conversation) and I will check what best can be done.

    Keep me posted with the information. I will be glad to assist you further.

    Thanks & Regards
    Kuldeep M
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

All Replies
  • Hi geocool,

    Update the system BIOS and check if the battery status gets changed. The link for the BIOS is http://dell.to/19HiWXs.

    You may refer to the link http://dell.to/176grvH for steps on how to update the BIOS.

    If updating the BIOS does not resolves the issue, share the system's Service Tag and Owner's/Company's Name with me via private message (click my username and then click Start Conversation) and I will check what best can be done.

    Keep me posted with the information. I will be glad to assist you further.

    Thanks & Regards
    Kuldeep M
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

  • Hi ,

    I have also faced same kind of issue.

    My laptop battery was working fine(4 hrs backup) suddenly light began flashing orange on and off and then a sign came on saying "your battery has experienced a permanent failure and needs to be replaced. The system will power down when the AC adapter is unplugged" 

    I have updated system BIOS but no solution.

  • It's not wise to do a BIOS update with a nonoperating battery. If there is a power failure during the update, the laptop can become a door stop, and the system board will need to be replace. Best to just send the information to Dell-Kuldeep.

    XPS M1530, Win 10 CU Pro 32-bit
    Inspiron E1705, Win 10 CU Pro 32-bit
    Dimension 9100, Win 10 AU Pro 32 bit
    Inspiron 660, Win 10 CU 64 bit
    Inspiron 3668, Win 10 CU 64 bit
    Asus T100 Tablet, Windows 10 CU 32 bit

  • i am facing same problem.

    i also updated BIOS as you suggested still facing same problem.

    my service tag is <ADMIN NOTE: Service tag removed per privacy policy>  and my laptop is out of warranty. pls do the needful.

  • Hello,

    I have also facing the same problem. I used the online dell diagnostic tool. It reports no error.

    Best regards

  • Hi, I did all the procedure above and when trying to install it said:

    "You are about to flash your BIOs to an older version Dell does not recomend to flash your bios to an older version Press OK button to flash process and I cancelled, my currente version is A12/10/25/1013 dell inspiron 3521 touch screen running windows 8.1 Pro64-bit

    Edson Aguiar

  • Hi, did you succeed to solve your problem?? If yes, can you please tell me how??

    Edson Aguiar

  • Now succeded to install Bios update but problem persists.

    Edson Aguiar

  • You need to replace the battery.

  • Simply like that? There is not anything else I can do???

    Edson Aguiar

  • If there is no other symptom present -- such as failure to power up at all, or failure to recognize the AC adapter, then it's the battery that's at fault and the solution is to replace the battery.  Yes, it is that simple.

  • I have an Alienware M17X R2 with this same error.  I replaced the battery and the battery is now fully charged.  But the boot still indicates a permanent error.  How do I clear the error?

  • Try pulling the battery and holding power button for >30 seconds.

  • You mean removing the battery and press the power button for 30 seconds?

    Edson Aguiar

  • The sad thing is I have TWO Dell Inspiron 15R laptops so I have a comparison.

    ONE equals a fluke, TWO is a pattern!

    I guess these batteries are MADE to self destruct. Never buying a DELL computer again!!!