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DEll Inspiron 15z 5523 keyboard backlight not working

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hi,

    Yesterday I bought Dell Inspiron 15z 5523.The keyboard backlight does not work. I have tried the following:

OS (Windows 8 64 bit)

1)  Fn+ F6  -- > Nothing happened

2)   Opened Windows mobility center --> Keyboard back light option not available

 3)  c:\Program Files\Dell\QuickSet\BacklitKB  -- > Unable to detect the backlight keyboard

Please Help .. Thank you

All Replies
  • Hi haseebanwar,

    I am sorry about the situation, Please send me the system service tag or express service code through a private chat, I will see what best can be done.

    Click on my username select start a private conversation and send me the details. Please refer to the link below where to locate the service tag or express service code.

    http://dell.to/162b3za

    Let me know about the progress

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • I have run into the same situation as haseebanwar.  Please help

  • I bought Dell Inspiron 15 5548.The keyboard backlight does not work. I have tried the following:

    OS (Windows 8.1 64 bit)

    1)  F10- > Nothing happened

    2)   Opened Windows mobility center --> Keyboard back light option not available

     3)  c:\Program Files\Dell\QuickSet\BacklitKB  -- > Unable to detect the backlight keyboard