When I press the power button to boot up, there is just a black screen. The num lock icon stays lit up, the caps lock icon flashes as well as the scroll lock icon flashes. After about 30 seconds the laptop will automatically power down. Any help would be appreciated!
I am sorry about the situation; this is an issue with the memory. Please reseat the memory by referring to the user manual using the link below.
After reseating the memory check if the system works
Thanks and regards,Senthil S#iworkfordell.To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.
Thank you for your timely help. Your recommendation worked on the first try. Thank you!