HELP. my new Dell Inspiron is not taking a charge. At first it would stop receiving at 77%. i drained it and recharged it while it was off, this increase the battery reading to 81%, but this method doesnt work anymore. i tried many methods such as removing the battery and holding down the power button for 30 seconds and then trying to charge, unistalling and reinstalling the acpi battery in device manger and then shutting down mycomputer, removing the battery, and powering it on with on the AC adapter, then shutting down again and reinserting the battery and running a charge test once more. nothing seems to work. im worried theres a hardware issue with the battery cells. please help, thanks.
Does the system correctly identify the AC adapter (check the BIOS/UEFI setup - F2 at powerup) or is it listed as "unknown"?
Yes this could be an issue with the battery fading out. As ejn63 said, check if the status of adapter in BIOS. Restart the computer and tap F2 at Dell logo.
Refer the following link for more troubleshooting:
Also, refer the following link for Battery FAQ’s:
Let me know how it goes.
Thanks & RegardsRajesh R#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.If a post answers your question, please click "Yes".