XPS 18 Wireless Keyboard issue.

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XPS 18 Wireless Keyboard issue.

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I feel a bit silly asking because i have a feeling the solution might be easy, but i can't figure it out.

The Keyboard portion of the "Dell KM714 Wireless Keyboard and Mouse Combo" that came with my XPS 18 doesn't work (mouse works fine). The keyboard worked when i was running the initial setup (i used both the wireless keyboard and the touchscreen keyboard to enter information. Once i completed setup however, i noticed my wireless keyboard stopped working completely.

Basically what i noticed is when i power off/on the keyboard, the light in the top right corner of the keyboard with the battery symbol turns on for about 10-15 seconds, then turns off (and stays off)

I've tried replacing the batteries, same thing happens. Restarting computer changed nothing. I have a feeling the solutions probably simple? do i need to adjust some setting to get my XPS18 to recognize the keyboard? (even though it worked during setup lol)

Any help is appreciated. First time using a touchscreen type laptop and this is already confusing enough.

All Replies
  • Hi recently,

    Apologize for the inconvenience caused; I’d suggest you to try a couple of steps mentioned below to isolate the issue with Hardware or Software.
    Please try pairing the Keyboard / mouse to the computer again.

    1. Press and release the connect button on the keyboard, and then press and release the connect button on the receiver. 
        Wait 30 seconds for the connection to complete
    2. Verify that the receiver is at least 8 inches away from other electronic devices
    3. Reseat the batteries from the keyboard or install new alkaline batteries
    4. Restart the computer and re-establish the wireless connection on the keyboard after battery reseat/replacement
    5. Also try checking connecting a known good USB Keyboard to the computer, see if the keyboard is functional.

    Complete these steps and let us know your findings.

    Thanks and Regards,
    Munawar P
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India.
    For Dell support videos click here.

  • Thanks for the reply!

    I feel kind of dumb though. Where is the connect button on the keyboard and the where is the connect button on the receiver (heck i don't even know where the receiver is haha). My XPS didn't come with any sort of manual for the keyboard/mouse combo so i'm a bit confused.

  • Hi recently,

    Thank you for your reply,

    Apologize for the delay in response, the connect button is available on the front side of the keyboard as shown in image below.

    There should be the USB dongle / receiver which was shipped along with the computer, check the image below


    1. Press and release the connect button on the keyboard, and then press and release the connect button on the receiver.
     Wait 30 seconds for the connection to complete

    2. Verify that the receiver is at least 8 inches away from other electronic devices

    3. Reseat the batteries from the keyboard or install new alkaline batteries

    4. Restart the computer and re-establish the wireless connection on the keyboard after battery reseat/replacement

    5. Please check connecting a known good USB Keyboard to the computer, see if the keyboard is functional.

    Click on the link below to download the Manuals for your Dell Wireless Keyboard
    http://dell.to/1cYWeyP

    Select the option Manual and download the Owner’s Manual and Quick Start Guide  and save the file to your computer which
    all manuals and details about your Keyboard.

    Please complete the pairing as mentioned and let us know any issues.

    Thanks and Regards,
    Munawar P
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India.
    For Dell support videos click here.

  • Hi,

    i have exactly the same problem on two Dell XPS 18 tablets. Unfortunately the Dell XPS 18 does not have a bluetooth usb dongle. Also, the mentioned connect button on the keyboard is the power switch. When i power the keyboard off for 30 seconds and then on again, nothing happens.

    Interestingly, in Windows8 i can turn the speaker on and of using the FN and the speaker button on the keyboard. So obviously the keyboard is connected. But i cannot type, as characters do not appear at textboxes for example.

    Do you have an idea what to do, to get typing going with Dell XPS18 and Windows8?

    Thanks a lot and kind regards

    Horst

  • Hi Horst16pn,

    I apologize for the miscommunication on the previous post about the USB dongle for your Wireless Keyboard as XPS 18 computer the USB dongle is connected inside the computer. I request you to try connecting a known good USB keyboard and check for its functionality and also please click on the below link to install an application for Keyboard and mouse.
    http://dell.to/1dFtXxL

    Type in the Service tag, under Drivers and downloads select the operating system and click on Mouse, Keyboard & Input devices and download the application. Connect your Wireless keyboard and mouse and reply us your findings.

    Let us know if this helps.

    Thanks and Regards,
    Munawar P
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India.
    For Dell support videos click here.

  • Had the same problem: Run the Logitech Unifying Software to pair your mouse and keyboard.

  • Yep, same issue - a regular KB/mouse works, the enclosed DELL gear does not. How the heck do you put the units into pairing mode?

  • Hey - I figured it out, START/Dell Unifying Software, then add the keyboard and the mouse

    (in case you need a start button, search for Classic Shell - allows you to bypass Metro altogether)

  • Horst,

           I am having this same issue did  you ever find a fix? I have tried all of the updates and other things.......  otw the keyboard does work, you just have to hold the keys down for a long time to get them to respond.

    -Erin

  • I just got an XPS 18 yesterday...KB/mouse is not working..the same situation...this is very disappointing....I have tried everything...Dell unifying software doesn't work unless you have a dongle...when I run the app it says no USB has been detected...so does DELL really expect the consumers to open the back panel and physically check the built in hardware?

    This is funny....what if I mass up something inside , is my warranty still going to be valid?

    Please let me know if there is any other fix for this? I can always use a bluetooth KB/mouse but having a brand new unit with KB/mouse  not working is dissappointing?????