CD/DVD player will not open or eject when pushed on

Laptop

Laptop
Laptop computer Forums (Audio, General Hardware, Video)

CD/DVD player will not open or eject when pushed on

This question is answered

Is there a secret to getting my cd player on my Inspiron 5421 to open/eject?  I have had my dell laptop since April and the disc drive won't open/eject.             

Verified Answer
  • On my Latitude 5420 I find that I have to be sure to get a finger right on the little button on the drive "door". If I just push in somewhere in the vicinity of the button often it will not open on the first try.

    Jim Coates -- senior forum member


All Replies
  • On my Latitude 5420 I find that I have to be sure to get a finger right on the little button on the drive "door". If I just push in somewhere in the vicinity of the button often it will not open on the first try.

    Jim Coates -- senior forum member


  • It is opening more often.  Thanks for the tip.

  • Hi harryb50,

    Refer the following link which has steps to resolve the issue:

    http://dell.to/1eACGgM

    If the issue persists, we might need to replace the drive.

    If the computer has active warranty I shall go ahead and arrange for a service.

    Check warranty status: http://dell.to/10pMa86

    Kindly private message me the service tag of the computer. To private message the service tag click my User name and click Start conversation.

    Awaiting your response!

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".