looks like i caught a virus (portaldosites) on my only a few months old laptop. i ve scanned with anti virus softwares and also tried to resert to a former date which did not change anything. My last option was to reformat the laptop however although i followed the manuals i wasnt able to do the same. I have reformatted several laptops with windows xp and windows 7, however facing troubles now with windows 8. can anyone help me? how can i reformat my laptop??
I would suggest you to run hardware diagnostics on the system for hardware functionality, by following the steps below:
To restore the system back to factory settings, you may follow the steps below:
* Note: This step leads to complete data loss including pictures, music files, videos, documents and applications. Please disconnect any external peripherals as well.
Hope this helps. Please reply if you have any other questions.
Thanks & RegardsAmogh G#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.