Dell XPS 15z : "Your battery is temporarily disabled. Please turn off your computer and try again when the unit is back to the operational temperature"

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Dell XPS 15z : "Your battery is temporarily disabled. Please turn off your computer and try again when the unit is back to the operational temperature"

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hi

last night i was working on my laptop, i realize my battery is low. so, i put it for charging..after a while i realized the battery is 75% charged so I disconnect it. and my laptop switches off.

later the laptop refused to turn on...so i reconnected the charger and the laptop turned on with the light that displays charging status (white light near the  screen-keyboard intersection) starts flickering in a cycle of 5 times...4 times orange and 1 time white...and this cycle continues till i use the laptop.

and this message is displayed when i go to BATTERY HEALTH option "Your battery is temporarily disabled. Please turn off your computer and try again when the unit is back to the operational temperature" my laptop is outta warranty...what should i do ? kindly help

Verified Answer
  • hchentanshankar,

    Welcome to the community.

    I am sorry to read that you are having this trouble.  The battery failing is the most likely culprit but you should check to see if there are any problems with either the notebook or Ac adapter before rushing out and replacing the battery.

    I would start by checking the bios, start the system tapping F2 to enter the bios, you can also tap F12 and choose bios from the menu.  Once in the bios look for the option for AC adapter warnings, if they are disabled enable them and save changes. If there is a problem with the adapter you should start getting errors about the adapter.

    If the Adapter seems alright, disconnect the battery from the system and power down the notebook.  Wait an hour or so and then replace the battery and restart the system and see if you continue to get the message.   If you can run the notebook on battery only allow the battery to fully discharge and then charge it again and see if the problem returns.

    I know that this may not be possible short of buying a new battery but if possible try a power adapter and battery and see if the problem continues.  This way you can find out if the problem follows the battery the ac adapter or the notebook.

    Please let me know what you find out.

    TB

All Replies
  • hchentanshankar,

    Welcome to the community.

    I am sorry to read that you are having this trouble.  The battery failing is the most likely culprit but you should check to see if there are any problems with either the notebook or Ac adapter before rushing out and replacing the battery.

    I would start by checking the bios, start the system tapping F2 to enter the bios, you can also tap F12 and choose bios from the menu.  Once in the bios look for the option for AC adapter warnings, if they are disabled enable them and save changes. If there is a problem with the adapter you should start getting errors about the adapter.

    If the Adapter seems alright, disconnect the battery from the system and power down the notebook.  Wait an hour or so and then replace the battery and restart the system and see if you continue to get the message.   If you can run the notebook on battery only allow the battery to fully discharge and then charge it again and see if the problem returns.

    I know that this may not be possible short of buying a new battery but if possible try a power adapter and battery and see if the problem continues.  This way you can find out if the problem follows the battery the ac adapter or the notebook.

    Please let me know what you find out.

    TB

  • hi Terry B

    thnx for ur suggestions. i'll try my luck and get back here to let u know whats the progress..

    thnx again

  • hi Terry B,

    I followed ur instruction on enabling the AC adapter warnings..i continue getting the msg "Your battery is temporarily disabled. Please turn off your computer and try again when the unit is back to the operational temperature" "Strike F1 to continue, F2 to run setup the utility."

    this time before system turns on.

    now? what is the next step Terry B ?

    pls help..

  • It looks like the AC adapter is fine then.   You can either decide just to use the notebook with the ac adapter or the next thing will be to replace the battery.  It isn't the easiest thing to replace the battery on the 15z  for instructions here is a link to the service manual. 

     

    http://lt.dell.com/lt/lt.aspx?CID=260354&LID=4831615&DGC=SM&DGSeg=CBG&RED=301&DURL=ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_xps_laptop/xps-15z_service%20manual_en-us.pdf

     

     If you aren't so good with computers you may wish to consider contacting tech support in your area and see what an out of warranty service would cost to have the battery replaced. 

     

    TB

  • hi Terry B,

    I really appreciate the help that too so fast and concrete. very well done ! thank you so much.

    U forgot to send me the link u mentioned. pls send..i need it.

    I am a student doing a masters in technology mechanical engineering. I need the battery back up for my presentations and in class. i have to get it replaced..no other option.

    As this happened yesterday i contacted the dell technicians, they don't know how much the battery replacement costs nor they have a stock either. even a extended warranty doesn't cover battery replacement. disappointment !!

    I am in Bangalore, INDIA and this laptop i got it friend a friend in Chicago when she was coming down to India.

    I checked many websites and the cost of the battery original is $299. considering I m unemployed, still studying i m in deep trouble :(

    Pls lemme know  the link wer i can get the cost of the battery replacement, even in US, i'll try something out..

    and if any other ways to help my situation.

    Thnx a lot Terry B. it was of great help.

  • Sorry about the link, it should be working now.  Unfortunately, the battery is expensive.  If you can get by with just using the AC adapter it should be alright but I understand that you being a student may make that difficult.

    TB