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New 6430u smells awful

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So a few weeks ago I got a new Lattitude 6430u for work.

The machine is great, but it smells as if it was assembled near a tomcats litter box.  It is truly awful!  

It  seems to be coming from the keyboard.

Anybody got any advice on removing the smell?

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  • Hi three west,

    Remove the keyboard and try to clean it with a soft cloth. Also use a can of compressed air to clean the Keyboard area. Please follow the instructions from the manual to remove the keyboard.

    ftp.dell.com/.../latitude-6430u-ultrabook_Owner%27s%20Manual_en-us.pdf

    Thanks and Regards
    Harish M
    #iworkfordell

    To learn more about Dell Products, Services, and Drivers, click Here
  • Same experience.  I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced.  The next one had the same exact issue.  It's embarrassing taking it to clients because it smells so bad.

  • Hi hotecha,

    I am sorry about this, you can clean the laptop air vents using the can of compressed air, if the issue still persists, I would suggest you to contact the local technician and they will help you further.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • No amount of compressed air is going to help the awful stench coming from the keyboard

  • Thanks.. I am having the same issue. When I started using the laptop at the end of last week I thought I smelt something odd. Well.. here I am Sunday doing some work on the couch and my wife says "what stinks like cat pee". I said.. I think its this laptop.. puts her nose up to the keyboard and BAM! It really stinks.

  • Hi gambit29,

    You can clean the laptop air vents using the can of compressed air, if the issue still persists, I would suggest you to contact the local technician and they will help you further.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • Unfortunately same problem here in the NL. I'm the second one in our company with this problem, cleaning is not possible, it doesn’t go away. Mine is on its way to Dell now to replace keyboard and palm-rest. The smell isn't coming from the fan on below, but definitely from the palm-rests.

     

  • Hi Richard,

    I am glad that your system is getting fixed, please let me know the system service tag, express service code or dispatch number through a private message, so that I can check and let you know the status of the repair.

    Click on my username select start conversation and send me the details.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • Would greatly appreciate it Richard if you would update us on this.  I'm not sure I can live with this smell for the life of the machine, but don't know how long they would have to have it and if I could be without it for that long.

  • Sure no prob, I will keep you posted. I work at a large company with thousands of Dell machines, so they gave me a temporary laptop in between.

  • Today they have replaced my keyboard and palm rest at he office. I am not sure if the smell is really gone, it seems not to... We'll keep an eye on it together with the guys from our ICT dept and local Dell mechanics. Can be that thy have to dig deeper for this problem...
  • Hi Richard,

    Thanks for the update, please let me know if you need any assistance in future.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • We hope to provide a fix very shortly.

    Dell-SteveB
    Client Product Strategist | MCTS, MCDST, MCITP Certified
    Follow me on Twitter: @StevebAtDell
     
     
  • Steve I sent you a private message.

  • Thanks for taking an interest Steve.  My stint as a road warrior is over for the moment, and I have to say that after running on the docking station with the lid closed for 5 weeks perhaps I have cooked the smell out of my unit.  I unhooked it and let it cool overnight, and this morning no more terrible smell!

    I can assure you that this was not any sort of normal new electronic sort of smell.  As hotecha mentioned above, I would have been embarrassed to open the lid near a client.  It also persisted for approximately two months.