hardware+software problem

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hardware+software problem

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Greetings,

I have been using my Dell laptop Inspiron n5010 for a couple of years and it was working fine untill recently for a month, it started shutting down on itself and prompted me to run dell restore service, which i did, and since then its been working somehow but within some days i realised many of its features are either not working or are partially inactive. Since the restore,

1.)I am unable to change the brightness, the whole video panel is disabled.

2.)Video card drivers are not installed or unrecognisable, running the dxdiag under the display tab, app. tot. memory is shown as n/a.

3.)Bluetooth doesnt work, my laptop is paired but it doesnt recieve any files(mp3, txt etc) i try send to it.

4.)System Restore doesnt work, it crashes evrytime i double click it.

I tried restoring the windows thinking it can solve these problem, but neither do i have a windows 7 CD nor i am able to reinstall it through dell/system restore.

Please tell me what i can do to restore my laptop without deleting data files.

Apart from that, my laptop's screen is broken and the battery discharges within seconds, so i want to replace both of them, so please tell what i need todo in this case.

Note-My laptop is out of warranty period so i am willing to finance all the Hardware repairs.

ATTACHEMENT_-(dxdiag)

------------------
System Information
------------------
Time of this report: 4/3/2013, 14:44:30
Machine name: ABCD-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_ldr.111025-1501)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron N5010
BIOS: BIOS Date: 01/09/10 15:17:22 Ver: 08.00.10
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 2998MB RAM
Page File: 1067MB used, 4927MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16418 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: Intel(R)Ironlake Mobile Graphics Chipset Accelerated VGA BIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_04471028&REV_12
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1280 x 1024 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/14/2009 04:55:51, 10752 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4306-11CF-9933-F739BCC2CB35}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x04471028
Revision ID: 0x0012
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

-------------
Sound Devices
-------------
Description: Speakers / Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280447&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt.sys
Driver Version: 6.10.6267.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/21/2010 04:10:00, 423424 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Independent (R.T.C.) Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280447&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt.sys
Driver Version: 6.10.6267.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/21/2010 04:10:00, 423424 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Internal Mic (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: stwrt.sys
Driver Version: 6.10.6267.0000 (English)
Driver Attributes: Final Retail
Date and Size: 1/21/2010 04:10:00, 423424 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Microphone / Line In (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: stwrt.sys
Driver Version: 6.10.6267.0000 (English)
Driver Attributes: Final Retail
Date and Size: 1/21/2010 04:10:00, 423424 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Rec. Playback (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt.sys
Driver Version: 6.10.6267.0000 (English)
Driver Attributes: Final Retail
Date and Size: 1/21/2010 04:10:00, 423424 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3B3C
| Matching Device ID: usb\root_hub20
| Service: usbhub
| Driver: usbhub.sys, 10/22/2009 03:14:14, 258560 bytes
| Driver: usbd.sys, 7/14/2009 05:21:05, 5888 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0020
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 10/22/2009 03:14:14, 258560 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x15D9, 0x0A4D
| | | Location: Port_#0002.Hub_#0003
| | | Matching Device ID: generic_hid_device
| | | Service: HidUsb
| | | Driver: hidusb.sys, 7/14/2009 05:21:04, 24064 bytes
| | | Driver: hidclass.sys, 7/14/2009 05:21:01, 55808 bytes
| | | Driver: hidparse.sys, 7/14/2009 05:21:00, 25728 bytes
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x15D9, 0x0A4D
| | | | Matching Device ID: hid_device_system_mouse
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 7/14/2009 05:15:08, 26112 bytes
| | | | Driver: mouclass.sys, 7/14/2009 06:50:44, 41552 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/14/2009 04:41:24, 80896 bytes
| Driver: kbdclass.sys, 7/14/2009 06:50:36, 42576 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x8161
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 7/14/2009 05:15:09, 28160 bytes
| Driver: kbdclass.sys, 7/14/2009 06:50:36, 42576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/14/2009 04:41:24, 80896 bytes
| Driver: kbdclass.sys, 7/14/2009 06:50:36, 42576 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *dll0447
| Upper Filters: SynTP
| Service: i8042prt
|
+ HID-compliant mouse
| Vendor/Product ID: 0x413C, 0x8162
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 05:15:08, 26112 bytes
| Driver: mouclass.sys, 7/14/2009 06:50:44, 41552 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 7/14/2009 06:49:10, 51776 bytes
| Driver: sermouse.sys, 7/14/2009 05:15:08, 19968 bytes
| Driver: mouclass.sys, 7/14/2009 06:50:44, 41552 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 73.6 GB
Total Space: 100.0 GB
File System: NTFS
Model: TOSHIBA MK5076GSX ATA Device

Drive: D:
Free Space: 26.3 GB
Total Space: 100.0 GB
File System: NTFS
Model: TOSHIBA MK5076GSX ATA Device

Drive: E:
Free Space: 57.9 GB
Total Space: 100.0 GB
File System: NTFS
Model: TOSHIBA MK5076GSX ATA Device

Drive: F:
Free Space: 36.4 GB
Total Space: 176.9 GB
File System: NTFS
Model: TOSHIBA MK5076GSX ATA Device

Drive: G:
Model: HL-DT-ST DVD+-RW GT32N ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16397 (English), 10/22/2009 03:10:56, 108544 bytes

--------------
System Devices
--------------
Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_04471028&REV_06\3&11583659&0&E8
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/14/2009 05:21:14, 41472 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 05:21:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.20521 (English), 10/22/2009 03:14:14, 258560 bytes

Name: Intel(R) processor DRAM Controller - 0044
Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_04471028&REV_12\3&11583659&0&00
Driver: n/a

Name: PCI Simple Communications Controller
Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_04471028&REV_06\3&11583659&0&B0
Driver: n/a

Name: Intel(R) Turbo Boost Technology Driver
Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_04471028&REV_06\3&11583659&0&FE
Driver: C:\Windows\system32\DRIVERS\Impcd.sys, 1.00.0001.1002 (English), 10/26/2009 12:39:02, 125696 bytes

Name: DW1501 Wireless-N WLAN Half-Mini Card
Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01\4&E814A4C&0&00E1
Driver: C:\Windows\system32\DRIVERS\BCMWL6.SYS, 5.100.0082.0095 (English), 7/1/2011 15:07:44, 4266560 bytes
Driver: C:\Windows\system32\drivers\vwifibus.sys, 6.01.7600.16385 (English), 7/14/2009 05:22:02, 19968 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_04471028&REV_06\3&11583659&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/14/2009 05:20:56, 108544 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_04471028&REV_06\3&11583659&0&FB
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_04471028&REV_06\3&11583659&0&E4
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 06:50:45, 153680 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family 4 port Serial ATA Storage Controller - 3B2E
Device ID: PCI\VEN_8086&DEV_3B2E&SUBSYS_04471028&REV_06\3&11583659&0&FA
Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/14/2009 06:50:45, 12368 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 06:49:03, 42560 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 06:56:15, 21584 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (English), 7/14/2009 06:56:15, 133200 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_04471028&REV_06\3&11583659&0&E2
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 06:50:45, 153680 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller - 3B2D
Device ID: PCI\VEN_8086&DEV_3B2D&SUBSYS_04471028&REV_06\3&11583659&0&FD
Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/14/2009 06:50:45, 12368 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 06:49:03, 42560 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 06:56:15, 21584 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (English), 7/14/2009 06:56:15, 133200 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_04471028&REV_06\3&11583659&0&E1
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 06:50:45, 153680 bytes

Name: Intel(R) HM57 Express Chipset LPC Interface Controller - 3B0B
Device ID: PCI\VEN_8086&DEV_3B0B&SUBSYS_04471028&REV_06\3&11583659&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 06:50:43, 13888 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_04471028&REV_06\3&11583659&0&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 06:50:45, 153680 bytes

Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_04471028&REV_A6\3&11583659&0&F0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 06:50:45, 153680 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_04471028&REV_06\3&11583659&0&D0
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/14/2009 05:21:14, 41472 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 05:21:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.20521 (English), 10/22/2009 03:14:14, 258560 bytes

Name: Standard VGA Graphics Adapter
Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_04471028&REV_12\3&11583659&0&10
Driver: C:\Windows\system32\DRIVERS\vgapnp.sys, 6.01.7600.16385 (English), 7/14/2009 04:55:49, 26112 bytes


All Replies
  • Hi  exynoz,

    Welcome to the Community,

    If the recovery partition on your system HDD is still intact you may follow the steps given on this link to restore system to factory settings : http://dell.to/10wKRof

    Note:Please back up all your personal data on to an external HDD.All data will be deleted from the HDD when you restore system to factory settings.

    If you're not able to restore system to factory settings by following the above steps  and if need the Windows DVD to reinstall it then you can request for a copy of back disc using this link (US region Only): http://dell.to/12fXcPg

    For the hardware repair you may contact Expired warranty Service : http://dell.to/11lobKg

    Please let me know if you need more help.

    Thank You

    Dell | Social Media Outreach | Global Social Media & Community




  • Greetings,

    Thankyou Roshan L for the suggestions, but i was hoping the factory settings restore as my last option because at the moment i don't have access to any external drive where i can restore my data, also since the whole task is cumbersome since i have to backup as much as 300+ GB of data and manually install tons of program and update them too, i was trying to avoid it and opt for a simple system restore(which is not working in my case as already told).

    I would also like to mention that i am not from the states but from India so the whole point for getting a win7 disc is not going to work for me.

    I am now hoping for an OS reinstall and clear out my laptop, so i HAVE to buy an external disc for backup anyway as its the only option left.

    Besides this for my repair issue, I have already contacted my local Dell dealer to repairing my laptop so that might work for me

    So right now i am still stuck at the same place(i am wondering why the 'System Restore' software aint working on my lapting?)

  • Greetings,

    Please do tell How can i obtain a Windows7 Ultimate disc?

    I am from India, Uttar Pradesh(west), Ghaziabad.

  • Hi  exynoz,

    System restore would have stopped working due to issues with the operating system.

    About the Windows7 Ultimate disc you will need to check with Dell India Technical support.

    Phone numbers: 1800-425-0088,080-2510-7901

    Dell | Social Media Outreach | Global Social Media & Community




  • Hello... I have the same problem i cant find the driver for my graphic card...

    I can´t chamge the brightness....

    Video card drivers are not installed or unrecognisable.

    I tried the drivers on the website and they don´t work as well as the wireless card.

    The wireless is now ok but I downloaded the driver from an external site.

    Thanks

  • Hi titohg,

    Please share the system model and the operating system installed. Also paste the screenshot of ‘Device Manager’ with ‘Display Adapters’ expended. Please follow the steps below:

    • Press ‘Windows’ key + R on ‘Desktop’ screen.
    • Type ‘devmgmt.msc’ in run box and press ‘Enter’.
    • Click > sign next to ‘Display Adapters’.

    Keep me posted with the results. I will be glad to assist you.

    Thanks & Regards
    Amogh G
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here