Dell Inspiron keeps freezing

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Dell Inspiron keeps freezing

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My laptop starts up okay but as soon as I open some programs it freezes up everytime. I have been using it in safe mode and that seems to work better but it still occasionally freezes. I have read that I should do system restore but there are no restore points so I can't do that. I haven't downloaded any new programs in a while so i'm not sure why it's doing this all of a sudden. Its only a few months old. Does anyone have any suggestions?

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  • Hi list011,

    Welcome to the community.

    Please let us know the model number of the system you have and the version of Windows installed on the same.

    If you have any further queries please feel free to contact us.

    Thanks and Regards
    Sandeep P
    #iworkfordell

    Thanks and Regards
    Sandeep P
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

  • It is an Inspiron N411Z and Windows 7 Home Premium is installed on the computer.

  • Hi list011,

    Thanks for your reply. Does it freeze while running any specific application?

    Kindly check the link below to run hardware diagnostics on the system:

    http://dell.to/YwE6RB

    If you have any further queries please feel free to contact us.

    Thanks and Regards
    Sandeep P
    #iworkfordell

    Thanks and Regards
    Sandeep P
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

  • I got the error code 2000-0142

  • Hi list011,

    Thanks for your reply. This error indicates hard drive failure and would need replacement.  

    If the system is under warranty then please send me a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

    And, if the system is out of warranty then you contact our Expired Warranty Support at the link below:

    http://dell.to/YJeelQ

    If you have any further queries please feel free to contact us.

    Thanks and Regards
    Sandeep P
    #iworkfordell

    Thanks and Regards
    Sandeep P
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.