My laptop starts up okay but as soon as I open some programs it freezes up everytime. I have been using it in safe mode and that seems to work better but it still occasionally freezes. I have read that I should do system restore but there are no restore points so I can't do that. I haven't downloaded any new programs in a while so i'm not sure why it's doing this all of a sudden. Its only a few months old. Does anyone have any suggestions?
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It is an Inspiron N411Z and Windows 7 Home Premium is installed on the computer.
Thanks for your reply. Does it freeze while running any specific application?
Kindly check the link below to run hardware diagnostics on the system:
I got the error code 2000-0142
Thanks for your reply. This error indicates hard drive failure and would need replacement.
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I have the same issue with mine wich is only one month old (not even!) and have not downloaded anything other than Chrome.
It just started happening one week ago. Plus the screen goes black for instants from time to time. Such a dissapointment.
with windows 10.
I already runned the online Dell check up and it found no malfunction, not even in the 3hour memory check.
I have the same problem on my laptop - Dell Ispiron 1525. Please help me.
Thank you in advance
There are many reasons behind a laptop could get frozen, it may be caused either by a software problem or hardware malfunction. If is a software problem, you can use troubleshooting software to solve it, but if it is hardware related, then maybe you have to buy few parts or replacement part for your laptop.