I Have Dell Inspiron N5050 seried laptop with windows 7.The problem with my laptop is that the screen goes off even when I am working on it. Its like the system goes to sleep mode even when I am working and using it. Once the problem starts it happens like every one minute or so, or even in 30 seconds. No matter, I am typing or working on it, the screen goes black and I have to press a key or use mouse pad or something to bring it back. I checked my screensaver settings its set to 10 minutes.
I contacted Dell also and as usual they were of no help. They updated my video drivers and uninstalled and reinsntalled McCafee antivirus, performed all the system diagnostics they can and they could not detect the issue. Now, they want me to restore my system to factory settings and then see if it works. I am really not very keen on doing this as this is my work laptop. I will have to back up a lot of data and remove all the softwares. And they are not even confident if this will resolve the issue.
Is anyone else also having the same issue? Any idea what could b causing this issue and how can we resolve this?
I can understand electronic devices can create confusion when they do not work the way they are designed for. Here are few things that we can try to fix this technical issue.
To prevent this from happening follow the below steps:
Check if the above steps work and reply.
Thanks & Regards,Nikhil D#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here.
I have just started having the same issue of the screen going to black even as I am typing. Did you find any resolution?
Just tried these steps and screen is still fading to black.
If the above steps do not work, uninstall and reinstall the video card driver of the system. Please follow the below mentioned steps.
Please post the results.